Heather Northington
Fishers
Summary
Service-oriented military veteran with excellent organization, analytical, and interpersonal skills to excel in a multi-cultural, fast-paced environment and connect effectively with various levels of employees. Offering keen attention to detail with a passion for accuracy and efficiency. Communicates clearly and efficiently while operating with a strong sense of urgency. Quick learner with a superior work ethic and adaptable, resilient attitude.
Overview
12
12
years of professional experience
Work History
Human Resources Coordinator
Indiana University Purdue University Indianapolis
2023.12 - Current
- Maintained all employee files and filed personnel-related documents, including employment documents, performance appraisals, contracts, correspondence, etc.
- Enhanced department engagement by implementing comprehensive HR programs and initiatives.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Streamlined HR processes for increased efficiency and reduced administrative workload.
- Provided support to managers/supervisors on issues of college/HR policy application and provided HR services to team members.
- Maintained accurate records of employee information using up-to-date human resource databases.
- Maintained human resources information system and kept employee files up-to-date and accurate.
- Established solid relationships between departments by providing well-rounded support across various teams.
- Supported employee relations, cultivating retention with welcoming and inclusive work culture.
- Facilitated open communication channels, resolving conflicts swiftly when needed.
- Assisted in managing the college’s applicant tracking system- HRIS TAMS.
- Assisted with the College's Federal Work Study program.
- Submitted and processed additional pay, supplemental pay, and teaching award vouchers for faculty, staff, and graduate assistants.
- Prepared reports related to Human Resource functions and/or projects.
- Assisted with the annual Division of Undergraduate Education Epitome Award Program, honoring faculty and staff who support undergraduate student success in an exemplary way.
Registrar
Hamilton Southeastern Schools
2023.05 - Current
- Verified, documented, and maintained student demographics, grades, test scores, attendance and schedules to update permanent records for 1300+ students
- Performed clerical and administrative support duties to optimize workflow procedures
- Processed student registrations and withdrawals while reviewing all information for accuracy and completeness
- Handled staff and parent inquiries/ complaints in a timely and professional manner
- Managed paper and electronic filing systems
- Kept school in full compliance with established policies, legal requirements, and district/ state/ federal standards
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service
- Produced weekly and monthly reports using advanced Excel spreadsheet functions as well as data mining for school administrators
- Developed and updated spreadsheets and databases to track, analyze, and report on school data
- Upheld security and confidentiality of documents and data within area of responsibility
- Exercised judgment within school policy guidelines to alleviate principal's and guidance counselors' workload
- Continually sought methods for improving daily operations, communications with staff and families, recordkeeping and data entry for increased efficiency
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Facilitated timely delivery of special projects to meet organizational and departmental objectives
- Volunteered to help with special projects of varying degrees of complexity
- Assisted in planning and conducting student registration, orientation, and Counseling Office events
- Collaborated with faculty, staff and students to identify and address school needs and challenges
- Proven ability to learn quickly and adapt to new situations
- Managed time efficiently in order to complete all tasks within deadlines
- Scheduled office meetings and appointments for staff, students, and parents
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
Ministry Director's Assistant
Pathway Community Church
2021.05 - 2022.02
- Provided complex and confidential secretarial and administrative support services to the coordinator and director.
- Supplemented office staff by assisting with scanning, photocopying, faxing and computer input.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and ministry data.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Assisted with coordinating and assured proper and timely completion of office projects and activities.
- Composed, independently or from oral instructions, a variety of correspondence such as inter-office communications, forms, letters, announcements, lists, schedules, fliers, notices, requests, and other materials.
- Provided public relations for the Marriage & Parenting Ministry.
- Composed daily posts for social media and helped build ministry presence on Facebook and Instagram.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Completed inventory counts, ordered merchandise, and submitted timely receipts to CFO for reconciliation and updating of ministry budget.
- Performed ministry event registration and enrollment functions, and verified event payments for accuracy.
- Responded to requests, complaints and questions in record time.
- Brainstormed and implemented creative event concepts and themes.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Arranged availability of audio-visual equipment, transportation and displays for various types of events.
- Exercised independent judgment in resolving a variety of issues and problems.
- Recruited and trained new volunteers on ministry program goals and objectives.
- Assured smooth and efficient office operations.
- Coordinated and implemented special events for volunteer service appreciation.
- Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
Express Enrollment Center Support (Work-study)
Ivy Tech Community College of Indiana
2019.05 - 2019.07
- Provided general information about admissions, registration, financial aid, orientation, assessment, and business support.
- Greeted visitors and students, clarified and answered general questions, and/or entered student into queuing system to be seen by staff members.
- Performed clerical duties including data entry, document imaging, collating, mailings, etc. for various departments in Student Affairs.
- Collected and date-stamped student forms for back office/processing support and/ or entered information into BANNER system.
- Conducted all activities within established guidelines of the Family Educational Rights and Privacy Act (FERPA).
- Worked in team environment to maintain high levels of productivity.
- Kept Express Enrollment areas clean and organized to offer positive first impression to every visitor.
- Directed guests and routed deliveries.
Employee & Staffing Administrator (HR)
Kiddie Prep School
2018.12 - 2019.04
- Managed pre-employment & onboarding process of new hires while maintaining consistent communication with all parties and ensuring the integrity of employees' offboarding process
- Coordinated, processed, verified, and maintained HR related work
- Maintained high level of confidentiality of documents and records.
- Interpreted, explained and enforced human resources policies to keep staff in compliance with standards.
- Researched and analyzed HR related topics to help assist in resolving issues and/or creating solutions
- Managed various HR activities, projects, and initiatives, such as planning and conducting new employee orientation
- Worked with Director & Assistant Director to devise and update policies based on changing industry and social trends.
- Partnered with management team to coordinate off-boarding processes.
- Performed internal and external audits and administrative reviews of programs and plans.
- Created, compiled, prepared, and analyzed reports and documents for HR related activities
- Analyzed issues and employed improvement processes.
- Documented and maintained records for all employees.
- Developed and implemented weekly staff work schedules to ensure appropriate staffing levels and ratios were maintained.
- Reviewed, approved, and/or denied time off requests based on company accrual policies.
- Coordinated and assisted bookkeeper with timesheet entries to ensure accuracy of payroll.
- Organized files, developed spreadsheets, faxed reports and scanned documents.
- Collaborated with local and state governmental agencies to adhere to laws, policies, and procedures for early childhood institutions.
- Accepted and processed cash, check, and/or card payments.
- Posted charges and other data entry to student and staff accounts.
Personnel (HR)
United States Air Force
2012.07 - 2014.12
- Maintained high levels of confidentiality while creating files, reports, and records.
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- In-processed 20+ military members to base daily and organized new member orientation schedules for inbound active duty members.
- Fielded numerous telephone calls and emails daily and handled many requests without any input from senior staff
- Inputted confidential military personnel data in military personnel data system to process various personnel actions.
- Checked for presence and completion of necessary military documents, and contacted appropriate sources for missing data or documents.
- Compiled data from personnel records and prepared reports to aid in key decision-making
- Reconstructed and improved efficiency of program for military members eligible for Special Duty Assignment Pay (SDAP).
- Recorded, updated, and audited SDAP program for 5000+ members and ensured accurate payouts totaling $570,000.
- Developed more efficient filing systems as records custodian.
- Went above and beyond basic administrative tasks and took on multiple projects at once.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Selected, trained and supervised volunteers and support staff required for events.
Education
Bachelor of Arts - Business
American Public University System
Charles Town, WV10.2023
Associate of General Studies - General Studies
Ivy Tech Community College of Indiana
Fort Wayne, IN06.2019
Human Resources - Personnel Apprentice Technical Training
Air Force Advanced Individual Training
Keesler A F B, MS2012
Human Resource Management -
Community College of The Air Force
Montgomery, AL2012
Skills
- Attention to detail and Strong organizational skills
- Confidentiality and Data Protection
- HR Department Functions and Processes
- Research and Analysis
- Planning and Coordination
- Exemplary Interpersonal Skills
- Excellent Written Communication
- Policy and procedure enforcement
- Teamwork and Collaboration
- Conflict Resolution
- Process Improvement
- Employee Recognition Programs
Timeline
Human Resources Coordinator
Indiana University Purdue University Indianapolis
2023.12 - Current
Registrar
Hamilton Southeastern Schools
2023.05 - Current
Ministry Director's Assistant
Pathway Community Church
2021.05 - 2022.02
Express Enrollment Center Support (Work-study)
Ivy Tech Community College of Indiana
2019.05 - 2019.07
Employee & Staffing Administrator (HR)
Kiddie Prep School
2018.12 - 2019.04
Personnel (HR)
United States Air Force
2012.07 - 2014.12
Bachelor of Arts - Business
American Public University System
Associate of General Studies - General Studies
Ivy Tech Community College of Indiana
Human Resources - Personnel Apprentice Technical Training
Air Force Advanced Individual Training
Human Resource Management -
Community College of The Air Force
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