Heather Northington
Fishers
Summary
Service-oriented military veteran with excellent organization, analytical, and interpersonal skills to excel in a multi-cultural, fast-paced environment and connect effectively with various levels of employees. Offering keen attention to detail with a passion for accuracy and efficiency. Communicates clearly and efficiently while operating with a strong sense of urgency. Quick learner with a superior work ethic and adaptable, resilient attitude.
Overview
12
12
years of professional experience
Work History
Human Resources Coordinator
Indiana University Purdue University Indianapolis
Indianapolis, IN
12.2023 - Current
- Maintained all employee files and filed personnel-related documents, including employment documents, performance appraisals, contracts, correspondence, etc.
- Enhanced department engagement by implementing comprehensive HR programs and initiatives.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Streamlined HR processes for increased efficiency and reduced administrative workload.
- Provided support to managers/supervisors on issues of college/HR policy application and provided HR services to team members.
- Maintained accurate records of employee information using up-to-date human resource databases.
- Maintained human resources information system and kept employee files up-to-date and accurate.
- Established solid relationships between departments by providing well-rounded support across various teams.
- Supported employee relations, cultivating retention with welcoming and inclusive work culture.
- Facilitated open communication channels, resolving conflicts swiftly when needed.
- Assisted in managing the college’s applicant tracking system- HRIS TAMS.
- Assisted with the College's Federal Work Study program.
- Submitted and processed additional pay, supplemental pay, and teaching award vouchers for faculty, staff, and graduate assistants.
- Prepared reports related to Human Resource functions and/or projects.
- Assisted with the annual Division of Undergraduate Education Epitome Award Program, honoring faculty and staff who support undergraduate student success in an exemplary way.
Registrar
Hamilton Southeastern Schools
Fishers, IN
05.2023 - Current
- Verified, documented, and maintained student demographics, grades, test scores, attendance and schedules to update permanent records for 1300+ students
- Performed clerical and administrative support duties to optimize workflow procedures
- Processed student registrations and withdrawals while reviewing all information for accuracy and completeness
- Handled staff and parent inquiries/ complaints in a timely and professional manner
- Managed paper and electronic filing systems
- Kept school in full compliance with established policies, legal requirements, and district/ state/ federal standards
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service
- Produced weekly and monthly reports using advanced Excel spreadsheet functions as well as data mining for school administrators
- Developed and updated spreadsheets and databases to track, analyze, and report on school data
- Upheld security and confidentiality of documents and data within area of responsibility
- Exercised judgment within school policy guidelines to alleviate principal's and guidance counselors' workload
- Continually sought methods for improving daily operations, communications with staff and families, recordkeeping and data entry for increased efficiency
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Facilitated timely delivery of special projects to meet organizational and departmental objectives
- Volunteered to help with special projects of varying degrees of complexity
- Assisted in planning and conducting student registration, orientation, and Counseling Office events
- Collaborated with faculty, staff and students to identify and address school needs and challenges
- Proven ability to learn quickly and adapt to new situations
- Managed time efficiently in order to complete all tasks within deadlines
- Scheduled office meetings and appointments for staff, students, and parents
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
Ministry Director's Assistant
Pathway Community Church
Fort Wayne, IN
05.2021 - 02.2022
- Provided complex and confidential secretarial and administrative support services to the coordinator and director.
- Supplemented office staff by assisting with scanning, photocopying, faxing and computer input.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and ministry data.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Assisted with coordinating and assured proper and timely completion of office projects and activities.
- Composed, independently or from oral instructions, a variety of correspondence such as inter-office communications, forms, letters, announcements, lists, schedules, fliers, notices, requests, and other materials.
- Provided public relations for the Marriage & Parenting Ministry.
- Composed daily posts for social media and helped build ministry presence on Facebook and Instagram.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Completed inventory counts, ordered merchandise, and submitted timely receipts to CFO for reconciliation and updating of ministry budget.
- Performed ministry event registration and enrollment functions, and verified event payments for accuracy.
- Responded to requests, complaints and questions in record time.
- Brainstormed and implemented creative event concepts and themes.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Arranged availability of audio-visual equipment, transportation and displays for various types of events.
- Exercised independent judgment in resolving a variety of issues and problems.
- Recruited and trained new volunteers on ministry program goals and objectives.
- Assured smooth and efficient office operations.
- Coordinated and implemented special events for volunteer service appreciation.
- Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
Express Enrollment Center Support (Work-study)
Ivy Tech Community College of Indiana
Fort Wayne
05.2019 - 07.2019
- Provided general information about admissions, registration, financial aid, orientation, assessment, and business support.
- Greeted visitors and students, clarified and answered general questions, and/or entered student into queuing system to be seen by staff members.
- Performed clerical duties including data entry, document imaging, collating, mailings, etc. for various departments in Student Affairs.
- Collected and date-stamped student forms for back office/processing support and/ or entered information into BANNER system.
- Conducted all activities within established guidelines of the Family Educational Rights and Privacy Act (FERPA).
- Worked in team environment to maintain high levels of productivity.
- Kept Express Enrollment areas clean and organized to offer positive first impression to every visitor.
- Directed guests and routed deliveries.
Employee & Staffing Administrator (HR)
Kiddie Prep School
Fort Wayne, IN
12.2018 - 04.2019
- Managed pre-employment & onboarding process of new hires while maintaining consistent communication with all parties and ensuring the integrity of employees' offboarding process
- Coordinated, processed, verified, and maintained HR related work
- Maintained high level of confidentiality of documents and records.
- Interpreted, explained and enforced human resources policies to keep staff in compliance with standards.
- Researched and analyzed HR related topics to help assist in resolving issues and/or creating solutions
- Managed various HR activities, projects, and initiatives, such as planning and conducting new employee orientation
- Worked with Director & Assistant Director to devise and update policies based on changing industry and social trends.
- Partnered with management team to coordinate off-boarding processes.
- Performed internal and external audits and administrative reviews of programs and plans.
- Created, compiled, prepared, and analyzed reports and documents for HR related activities
- Analyzed issues and employed improvement processes.
- Documented and maintained records for all employees.
- Developed and implemented weekly staff work schedules to ensure appropriate staffing levels and ratios were maintained.
- Reviewed, approved, and/or denied time off requests based on company accrual policies.
- Coordinated and assisted bookkeeper with timesheet entries to ensure accuracy of payroll.
- Organized files, developed spreadsheets, faxed reports and scanned documents.
- Collaborated with local and state governmental agencies to adhere to laws, policies, and procedures for early childhood institutions.
- Accepted and processed cash, check, and/or card payments.
- Posted charges and other data entry to student and staff accounts.
Personnel (HR)
United States Air Force
Moody AFB, GA
07.2012 - 12.2014
- Maintained high levels of confidentiality while creating files, reports, and records.
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- In-processed 20+ military members to base daily and organized new member orientation schedules for inbound active duty members.
- Fielded numerous telephone calls and emails daily and handled many requests without any input from senior staff
- Inputted confidential military personnel data in military personnel data system to process various personnel actions.
- Checked for presence and completion of necessary military documents, and contacted appropriate sources for missing data or documents.
- Compiled data from personnel records and prepared reports to aid in key decision-making
- Reconstructed and improved efficiency of program for military members eligible for Special Duty Assignment Pay (SDAP).
- Recorded, updated, and audited SDAP program for 5000+ members and ensured accurate payouts totaling $570,000.
- Developed more efficient filing systems as records custodian.
- Went above and beyond basic administrative tasks and took on multiple projects at once.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Selected, trained and supervised volunteers and support staff required for events.
Education
Bachelor of Arts - Business
American Public University System
Charles Town, WV10.2023
Associate of General Studies - General Studies
Ivy Tech Community College of Indiana
Fort Wayne, IN06.2019
Human Resources - Personnel Apprentice Technical Training
Air Force Advanced Individual Training
Keesler A F B, MS2012
Human Resource Management -
Community College of The Air Force
Montgomery, AL2012
Skills
- Attention to detail and Strong organizational skills
- Confidentiality and Data Protection
- HR Department Functions and Processes
- Research and Analysis
- Planning and Coordination
- Exemplary Interpersonal Skills
- Excellent Written Communication
- Policy and procedure enforcement
- Teamwork and Collaboration
- Conflict Resolution
- Process Improvement
- Employee Recognition Programs
Timeline
Human Resources Coordinator
Indiana University Purdue University Indianapolis
12.2023 - Current
Registrar
Hamilton Southeastern Schools
05.2023 - Current
Ministry Director's Assistant
Pathway Community Church
05.2021 - 02.2022
Express Enrollment Center Support (Work-study)
Ivy Tech Community College of Indiana
05.2019 - 07.2019
Employee & Staffing Administrator (HR)
Kiddie Prep School
12.2018 - 04.2019
Personnel (HR)
United States Air Force
07.2012 - 12.2014
Bachelor of Arts - Business
American Public University System
Associate of General Studies - General Studies
Ivy Tech Community College of Indiana
Human Resources - Personnel Apprentice Technical Training
Air Force Advanced Individual Training
Human Resource Management -
Community College of The Air Force