Noshir Toddywalla
Mumbai
Summary
Adept at ensuring passenger safety and comfort, my tenure at Qatar Airways honed my expertise in flight safety and customer service. Excelling in emergency procedures and interpersonal communications, I consistently enhanced onboard experiences, achieving a high level of passenger satisfaction. My proactive approach and ability to remain calm under pressure underscore my commitment to excellence in the aviation industry.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Flight Attendant
Qatar Airways
Doha
12.2021 - 10.2024
- Provided safety instructions to passengers prior to takeoff and landing.
- Assisted passengers with stowing carry-on luggage in overhead compartments.
- Verified boarding passes and passports for all passengers.
- Greeted passengers, answered questions, and directed them to their seats.
- Delivered onboard customer service including food and beverage service.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Responded to medical emergencies as needed during flights.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Assisted passengers during deplaning process by providing directions or other information as requested.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Maintained accurate records of supplies such as meals, snacks, beverages, blankets, pillows.
- Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers.
- Cooperated with pilots and crew members while performing duties on board the plane.
- Provided assistance to disabled passengers when necessary.
- Offered help with connecting flights or ground transportation upon arrival at destination airport.
- Reported any incidents or irregularities regarding the aircraft or its equipment to the captain immediately.
- Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
- Adhered to company policies regarding security measures and protocol at all times.
- Completed paperwork related to passenger manifests accurately after each flight.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Administered and coordinated emergency procedures or care, enhancing onboard safety.
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
- Greeted passengers to assist in finding seating assignments and properly stowe items in overhead or under-seat storage.
- Followed safety, passenger and supply pre-flight checklists.
- Conducted preflight checks to assess general condition and cleanliness of aircraft.
- Kept cabin neat, clean and professional in appearance.
- Offered answers to passengers' questions and resolved issues that arose during flights.
- Took measures during unusual conditions to maximize safety of customers and crew.
- Dealt with mechanical and passenger emergencies according to standards.
- Demonstrated proper use of seat belts, oxygen masks and flotation devices to prepare for emergencies.
- Managed refreshments cart at scheduled intervals to give passengers food and beverages.
- Helped guests locate seats and stow luggage in appropriate locations.
- Kept customers seated and carry-on baggage stored properly to comply with safety regulations and procedures.
- Executed menu and drink orders to meet preferences of passengers.
- Served beverages and food items and provided key information about offerings to passengers during flights.
- Collected passenger trash during and after flights.
- Prepared for takeoff and landing sitting in correct brace position on jumpseat.
- Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
- Encouraged passengers to stow large suitcases below-deck when flights allowed, and assisted with correct storage of belongings in overhead bins and under seats.
- Helped passengers feel comfortable by providing requested items and answering questions.
- Administered first aid to passengers experiencing medical issues and helped coordinate advanced in-flight or ground support.
- Brewed hot coffee and prepared meals and snacks for passengers.
International Flight Attendant
Qatar Airways
Doha
11.2019 - 07.2020
- Provided safety instructions to passengers prior to takeoff and landing.
- Assisted passengers with stowing carry-on luggage in overhead compartments.
- Greeted passengers, answered questions, and directed them to their seats.
Flight Attendant
Jet Airways
Mumbai
07.2015 - 07.2019
- Provided safety instructions to passengers prior to takeoff and landing.
- Assisted passengers with stowing carry-on luggage in overhead compartments.
- Responded to medical emergencies as needed during flights.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Maintained accurate records of supplies such as meals, snacks, beverages, blankets, pillows.
- Cooperated with pilots and crew members while performing duties on board the plane.
- Provided assistance to disabled passengers when necessary.
- Reported any incidents or irregularities regarding the aircraft or its equipment to the captain immediately.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
- Helped guests locate seats and stow luggage in appropriate locations.
- Served beverages and food items and provided key information about offerings to passengers during flights.
- Collected passenger trash during and after flights.
- Prepared for takeoff and landing sitting in correct brace position on jumpseat.
Education
Bachelor of Arts - Arts
Madurai Kamaraj University
Madurai12-2019
High School Certificate - High School Certificate
Wilson College
Chowpatty03-2012
School Certificate - School Certificate
Our Lady of Dollours Church School
Marine Lines03-2010
Skills
- Medical intervention
- Flight safety
- Preflight briefings
- Amenities distribution
- Public interaction
- Customer service
- Company policy adherence
- Business class service
- Team collaboration
- Passenger guidance
- Interpersonal communications
- Adult AED and CPR
- Aviation regulations
- Airline operations
- Hospitality service expertise
- Food and beverage preparation
- Calm under pressure
- Cleanliness and sanitation
- Cabin searches
- Guest services
Affiliations
- Won several prizes from Wilson College and St. Xavier's High School.
- Won second prize in dabcing from Wilson College.
- Certificate for swimming.
- Passionate about basket ball.
- Represented St. Xavier/s High School in inter school basket ball tournament.
Languages
English
First Language
Hindi
Proficient (C2)
C2
Gujarati
Advanced (C1)
C1
Certification
premium service Excellence
- Premium service Excellence Program Qatar Airways - October 2022
- Induction & Economy service Excellence Program Qatar Airways - January 2020
- Initial Safety Training Qatar Airways = January 2020
- Aviation Security Course For Air Crew Jet Airways = October 2017
Extra Curricular Activities
- Passionate about Basketball
- Won several prizes in Sports from Wilson College and St, Xavier's High School
- Won Second Prize in dancing from Wilson College
- Represented St. Xavier's Hich School in Inter School Basket Ball Tournament
- Online Gaming
- Listening to Music
Personal Details
- Date of Birth - 21st December 1994
- Passport No, - Z7579169
- Date of Issue - 02/01/204
- Date of Expiry - 01/01/2034
- Valid U.S. Visa
Timeline
Flight Attendant
Qatar Airways
12.2021 - 10.2024
International Flight Attendant
Qatar Airways
11.2019 - 07.2020
Flight Attendant
Jet Airways
07.2015 - 07.2019
Bachelor of Arts - Arts
Madurai Kamaraj University
High School Certificate - High School Certificate
Wilson College
School Certificate - School Certificate
Our Lady of Dollours Church School
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