Noufal M
Spa And Recreation Manager
Alappuzha
Summary
Experienced with overseeing spa And Recreation operations and providing outstanding guest experiences. Utilizes strong leadership skills to motivate and develop staff, ensuring high standards of service. Track record of implementing effective marketing strategies and enhancing client satisfaction.
Overview
9
9
years of professional experience
Work History
Health Club And Recreation Manager
Ran Bass The Palace ( The Park Hotel )
09.2025 - Current
- Developed and implemented engaging recreational programs tailored to diverse guest demographics.
- Managed daily operations of recreation facilities, ensuring safety and quality standards were met consistently.
- Collaborated with departments to enhance guest experience through integrated recreational offerings.
- Oversaw scheduling and coordination of events, optimizing resource allocation for maximum participation.
- Evaluated program effectiveness through guest feedback, refining initiatives to improve satisfaction levels.
- Drove strategic planning efforts for seasonal activities, aligning with business goals and community trends.
- Led cross-functional teams in creating innovative marketing strategies to promote recreational services effectively.
- Managed staff scheduling for efficient operation of recreation facilities, ensuring optimal coverage during peak hours.
- Monitored program evaluations continuously, identifying areas for improvement and implementing changes as needed to increase participant satisfaction levels.
- Monitored program evaluations continuously, identifying areas for improvement and implementing changes to increase participant satisfaction levels.
- Addressed customer inquiries through effective communication. through effective communication and problem-solving techniques.
- Handled high-volume call queues with efficiency. while maintaining exceptional service quality standards.
- Oversaw daily salon operations, ensuring exceptional customer service and satisfaction.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Monitored salon employee performance to ensure service standards., facility cleanliness, and sales.
- Developed and implemented spa service menus to enhance client satisfaction and increase revenue.
- Trained and mentored staff on customer service excellence and treatment protocols.
- Established marketing initiatives to promote spa services, resulting in increased client retention.
- Analyzed customer feedback to identify areas for improvement in service delivery and offerings.
Spa And Salon Manager
Novotel Kochi { Tattva Wellness}
06.2024 - 07.2025
- Oversaw daily salon and spa operations, ensuring exceptional customer service and satisfaction.
- Managed scheduling and staff assignments to optimize workflow and efficiency.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Implemented marketing strategies that increased client retention and new customer acquisition.
- Coordinated promotional events to enhance brand visibility and attract new clientele.
- Trained and mentored team members on best practices in service delivery and product knowledge.
- Analyzed client feedback to identify areas for improvement in services offered.
- Developed inventory management processes to maintain optimal stock levels of products and supplies.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
Ayurveda & Western Therapist
Avadh Utopia
01.2024 - 06.2024
- Ayurvedic and Western therapist at Avadh Utopia Providing holistic treatments and operation support Trained new staff members in holistic treatment protocols.
- Facilitated individual and group therapy sessions aimed at enhancing clients' mental well-being.
- Implemented evidence-based therapeutic techniques to promote emotional resilience and coping strategies.
- Facilitated individual and group therapy sessions to enhance mental well-being.
- Collaborated with multidisciplinary teams to ensure comprehensive care for clients.
- Conducted regular evaluations to monitor client progress and adapt treatment approaches for improved outcomes.
Ayurvedic Therapist Cum In charge
Able medi centre
06.2023 - 12.2023
- Ayurvedic Lead at Unani and Physiotherapy center. Managed Ayurvedic operations and treatments. Trained in Hijama cupping therapy by Dr.Ashker shafiq for comprehensive patient care.
- Executed evidence-based interventions to improve patient coping strategies and resilience.
- Collaborated with multidisciplinary teams to coordinate comprehensive patient care approaches.
- Cultivated strong rapport with clients, establishing trust and facilitating open communication to optimize therapy outcomes.
- Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.
Ayurveda Therapist
Dr. Archana’s Ayurdeep
06.2020 - 06.2023
- Administered Ayurvedic treatments, prepared herbal medicines, and managed pharmacy inventory to ensure essential supplies for patient care.
- Delivered therapeutic support to clients through application of Ayurvedic principles and practices, enhancing overall wellness.
- Provided therapeutic support to clients using Ayurvedic principles and practices.
- Conducted comprehensive assessments to evaluate client progress, adapting treatment strategies to optimize individual outcomes.
Assistant Therapist
Dr Naseer Home Care Ayurveda
04.2017 - 05.2019
- Ayurvedic Assistant therapist at Dr. Nasser Home care Ayurveda Prepared herbal medicines for therapy sessions and providing therapy services.
- Managed full caseloads through effective time management strategies, ensuring consistent high-quality care for all clients.
- Conducted individualized therapy sessions to address patient needs and facilitate healing.
- Developed personalized treatment plans incorporating Ayurvedic principles for holistic wellness.
- Collaborated with multidisciplinary teams to ensure cohesive patient care and support.
Education
BBA - Sales And Marketing
Arunodhaya
Itanagar, India 04.2001 -
Ayurveda Nursing And Panchakarma - Ayurveda
Medi plus Ayurveda collage
Kayamkulam05-2020
Plus tow - Humanities
PK Kunj Sahib Memorial Higher Secondary School
Kayamkulam03-2019
10th - undefined
PK Kunj Sahib Memorial Higher Secondary School
Kayamkulam03-2017
No Degree - Diploma In Hospitality
Alison
Ireland 04.2001 -
Skills
Facility management
Staff management
Employee coaching
Performance evaluations
Customer service
Decision-making skills
Problem-solving skills
Goals and performance
Relationship building
Motivational skills
Verbal and written communication
Timeline
Health Club And Recreation Manager
Ran Bass The Palace ( The Park Hotel )
09.2025 - Current
Spa And Salon Manager
Novotel Kochi { Tattva Wellness}
06.2024 - 07.2025
Ayurveda & Western Therapist
Avadh Utopia
01.2024 - 06.2024
Ayurvedic Therapist Cum In charge
Able medi centre
06.2023 - 12.2023
Ayurveda Therapist
Dr. Archana’s Ayurdeep
06.2020 - 06.2023
Assistant Therapist
Dr Naseer Home Care Ayurveda
04.2017 - 05.2019
BBA - Sales And Marketing
Arunodhaya
04.2001 -
No Degree - Diploma In Hospitality
Alison
04.2001 -
10th - undefined
PK Kunj Sahib Memorial Higher Secondary School
Plus tow - Humanities
PK Kunj Sahib Memorial Higher Secondary School
Ayurveda Nursing And Panchakarma - Ayurveda
Medi plus Ayurveda collage
Declaration
I hereby declare that the above given information are true and correct to the best of my knowledge and belief. Place : NOUFAL.M Date
Passport Details
- Passport No. : V2386969
- Place of issue : COCHIN
- Date of issue : 2021-08-18
- Date of Expiry : 2031-08-17