Noufal navas

• Provided technical guidance and support to team members.
• Updated supervisor on status of projects.
• Gathered, organized and distributed technical documentation.
• Troubleshot malfunctioning hardware and software deployments to support nonstop operations.

• Met with prospective clients to review existing insurance coverage and discuss coverage needs and expectations.

• Contacted prospected clients through cold calling, networking, and referrals; exceeded company goals for contacting prospective clients on a daily basis.

• Oversaw training of new agents on insurance sales practices, company policies, and product knowledge.

• Exceeded company goals in new client signings and existing policy updates.

• Monitored insurance claims to ensure client satisfaction.

• To build and maintain effective business relationship with customers
• To assist in conducting promotional activities, meetings and road shows in the assigned area to achieve the budgeted sales volumes
• To ensure the submitted customer applications and documentations are complete and error free.

• Answering questions about a company's products or services
• Processing orders and transactions
• Main cross selling is insurance and extended warranty
• Resolving issues and troubleshooting technical problems
• Delivering information about a company's offerings
• Providing proactive customer outreach
• Handling customer complaints
• Collecting and analyzing customer feedback.