Noureen Jabbar Sheikh
Summary
Project Management Specialist with over 5 years of expertise in overseeing multiple projects and coordinating teams. Proven track record in enhancing operational efficiency, boosting revenue through improved reliability, and ensuring on-time delivery. Recognized for strong leadership and decisive problem-solving skills that keep projects on track while effectively managing schedules and resources. Excel at persuasive communication and negotiation with internal stakeholders and vendors.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Project Coordinator
RR DONNELLEY, Pvt LTD
Trivandrum, Kerala, India
10.2022 - Current
- Led and managed a high-performing team, ensuring service delivery met Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and Turnaround Time (TAT) targets while fostering a collaborative and results-driven work environment.
- Monitored and analyzed team performance, utilizing business analytics to track KPIs, AHT deviations, shrinkage, and attendance, providing actionable insights to optimize resource allocation and improve overall productivity.
- Conducted performance reviews, offering constructive feedback and implementing strategies to improve efficiency, reduce shrinkage, and enhance team alignment with organizational goals.
- Managed attendance records and calculated shrinkage, ensuring accurate scheduling and staffing levels to maintain productivity and minimize resource gaps during project execution.
- Developed and maintained SOPs, standardizing project management processes, quality assurance, compliance, and risk management, while ensuring that operational performance aligned with SLAs and TAT.
- Fostered strong client relationships by addressing concerns proactively and ensuring that service delivery met client expectations, while providing regular updates to senior management on project status and performance metrics.
Project Coordinator
RR DONNELLEY, Pvt LTD
Trivandrum, Kerala, India
10.2020 - 10.2022
- Monitored and managed multiple projects, tracking progress, identifying risks, and conducting Root Cause Analysis (RCA) to address challenges and ensure timely project delivery.
- Streamlined project workflows, taking the lead in project initiation and implementing standardized processes to ensure smooth execution and alignment with project goals.
- Onboarded and trained new team members, ensuring effective knowledge transfer and preparing them to meet project expectations through structured training sessions.
- Coordinated and facilitated training programs, scheduling sessions, gathering feedback, and assessing effectiveness to continuously improve training initiatives.
- Implemented quality assurance processes and maintained SOPs, ensuring consistent adherence to project standards, while conducting reviews to optimize performance.
- Provided ongoing support to team members, resolving challenges, ensuring task completion, and fostering collaboration to achieve project milestones and deadlines
Senior Document Specialist
RR DONNELLEY, Pvt LTD
Trivandrum, Kerala, India
02.2019 - 10.2020
- Handle confidential documents and uploading it under its respective division, Records management
- Answering client questions and resolve their issues in a timely manner, Client-Customer Service
- Diagnosed client issues by asking probing questions and write up repair orders
- Utilize software skills to write, edit, revise, and compare documents according to guidelines
- Processing, Analyzing Maintaining Tracks of all the resource, Implementing SOPs and preparing reports
Clinical Engineer Internship Trainee
KIMS Hospital
Trivandrum, Kerala, India
02.2017 - 09.2017
- Handling calls and registering the complaints Preparing Reports, Documentation and maintaining accurate records of all inspections and contracts
- Repairing major and minor equipment's
- Handles technical & operational activities of installing biomedical equipment(s)
- Calibrating all the biomedical equipment's with their respective Test equipment's and preparing their reports according to the Standard's
- Doing Preventive Maintenance for the smooth functioning of the equipment
Education
Google Project management professional Certification Course -
Google, Coursera
01.2025
Certified course on Data Science and Analysis - undefined
ICT-Norka Roots
10.2022
Certified course for Clinical Engineer - undefined
KIMS Hospital
01.2017
B.Tech - Electronics and Biomedical Engineering
TKM Institute of Technology
04.2016
High School - Science
SAHSS
03.2012
SSLC - undefined
Cotton Hill
03.2010
Skills
- Time Management
- Ability to Work Under Pressure
- Project Management
- Leadership Skills
- Communication Skills
- Ability to Work in a Team
- Flexible and Multi-tasking
- Results-oriented
- Business analysis
- Documentation management
Certification
- Microsoft Project Training & Certification October2024-Pursuing
- Project Management, RR Donnelly, Trivandrum May2023 — December2023
- Certified Course on Embedded Technology Practices, KELTRON October2015 — December2015
Accomplishments
- Team Multiplier from RR Donnelly, Pvt,Ltd, Trivandrum 2024
- Extra Miler award from RR Donnelly, Pvt,Ltd, Trivandrum 2022
- Extra Miler award from RR Donnelly, Pvt,Ltd, Trivandrum 2021
- Best performer award from RR Donnelly, Pvt,Ltd, Trivandrum 2020
- Rajya Puraskar awrd from Bharat Souts and Guides 2010
Languages
English
Hindi
Malayalam
Tamil
Interests
Travelling, Driving, Listening to Songs, Reading and writing
Disclaimer
I do hereby declare that the above-mentioned details are true and correct to the best of my knowledge and belief.
01/01/2024
Trivandrum
Timeline
Senior Project Coordinator
RR DONNELLEY, Pvt LTD
10.2022 - Current
Project Coordinator
RR DONNELLEY, Pvt LTD
10.2020 - 10.2022
Senior Document Specialist
RR DONNELLEY, Pvt LTD
02.2019 - 10.2020
Clinical Engineer Internship Trainee
KIMS Hospital
02.2017 - 09.2017
Certified course on Data Science and Analysis - undefined
ICT-Norka Roots
Certified course for Clinical Engineer - undefined
KIMS Hospital
B.Tech - Electronics and Biomedical Engineering
TKM Institute of Technology
High School - Science
SAHSS
SSLC - undefined
Cotton Hill
Google Project management professional Certification Course -
Google, Coursera