Nowsheen Fayaz
New Delhi
Summary
Proven track record in enhancing customer experiences and driving sales at Genrise Global Staffing, adept in complaint handling and cross-functional coordination. Excelled in accounts receivable management at Johnson Controls India, showcasing strong problem-solving abilities. Achieved significant improvements in client retention and financial accuracy through strategic client management and meticulous billing oversight.
Overview
5
5
years of professional experience
Work History
Customer Experience Executive and Inside Sales
Genrise global staffing
10.2023 - Current
- Specialized in inside sales alongside management of customer experiences.
- Overseeing and enhancing the overall experience of customers interacting with company’s products and services
- Staying ahead of evolving customer expectations
- Improving customer retention
- Handling customer disputes and queries Continually generated sales throughout the area to increase
- Established collaborations with various educational institutions.
- Identified market opportunities through meetings and networking.
Sr. Account Receivables Analyst
Johnson Controls India
New Delhi
01.2023 - 05.2023
- Inquired with clients about overdue invoices.
- Generation of reports by using T-Codes in SAP.
- Reviewing the invoice status from different portals.
- Secure clients' payments.
Process Developer Sr. Executive
Genpact India (Pfizer MDM) (Kantar WPP)
New Delhi
11.2019 - 12.2022
- Working as an approver in SAP ECC for material creation and maintenance request.
- Approving enterprise change requests and creation of Workflows.
- Responsible for assigning global identification numbers used in financial systems.
- Worked on data cleansing, supported migration projects, and data remediation.
- Facilitate payment of invoices due by sending bill reminders and contacting clients.
- Generate financial statements and reports detailing accounts receivable status.
- Verify discrepancies by and resolve client’s billing issues
- Generate revenue for companies by ensuring clients are properly billed for goods or services.
- Work with other departments to ensure the correct amounts are collected in a timely manner.
- Verify and record transections.
Education
BBA -
Maharishi Daynard University
Rohtak, Haryana04-2018
Higher Secondary School - Science Education
Govt Girls Higher Secondary School Kothibagh
Srinagar01-2014
Skills
- Complaint handling
- Cross-functional coordination
- Customer feedback analysis
- Client Management and Retention
- Sales process
- Problem-Solving and Conflict Resolution
- Accounts Receivable and Billing management
Timeline
Customer Experience Executive and Inside Sales
Genrise global staffing
10.2023 - Current
Sr. Account Receivables Analyst
Johnson Controls India
01.2023 - 05.2023
Process Developer Sr. Executive
Genpact India (Pfizer MDM) (Kantar WPP)
11.2019 - 12.2022
BBA -
Maharishi Daynard University
Higher Secondary School - Science Education
Govt Girls Higher Secondary School Kothibagh
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