Summary
Overview
Work History
Education
Skills
Languages
Personal Information
References
Timeline
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Nikhil Panicker Thomas

Nikhil Panicker Thomas

Kollam

Summary

Passionate and people-oriented in HR and Sales professional with 8years in human resources and telecom sales. Skilled in recruitment, employee engagement, customer service, and relationship building. Known for creating positive work environments, exceeding sales targets, and resolving challenges with empathy. A strong communicator fluent in English, Hindi, and Malayalam.

Overview

12
12
years of professional experience

Work History

Human Resources

Xtraordinary Digital School
Petaling Jaya
01.2020 - 01.2024
  • Developed and managed HR programs, including recruitment, onboarding, training, and benefits.
  • Collaborated on succession planning and strategic initiatives with senior leadership, analyzed employee engagement data, and resolved conflicts.
  • Advised on disciplinary actions, investigated workplace issues, and maintained personnel records.
  • Conducted exit interviews to reduce turnover, organized team-building activities, and facilitated communication between management and employees.
  • Led new employee orientations, oversaw talent acquisition and staffing, and managed performance reviews and staff development.
  • Also ensured efficient recruitment to meet project-related goals and budget requirements.

SIM Card Salesman and Telecom Service Provider Sales Representative

Retail store
Manama
01.2012 - 01.2016
  • Promoting and selling SIM cards, mobile plans, and other telecom services to customers, providing excellent customer service, and achieving sales targets.
  • Understand customer needs and recommend suitable products and plans.
  • Achieve daily, weekly, and monthly sales targets.
  • Build and maintain relationships with new and existing customers to encourage repeat business.
  • Explain the features, benefits, and terms of various plans and packages to customers.
  • Assist customers in completing applications, SIM activations, and other required documentation.
  • Provide troubleshooting assistance for basic telecom service issues.
  • Participate in promotional events, campaigns, and product launches.
  • Customer-focused with the ability to understand and meet client needs.
  • Identify and approach potential customers in high-traffic areas or via referrals.

Education

Diploma - Psychology

SEGi College
Malaysia

High school - undefined

National Institute of Open Schooling
India

Secondary school - undefined

The Indian School
Bahrain

Skills

  • Customer Service
  • Adaptability
  • Conflict Resolution
  • Team Management
  • Attention to Detail
  • Critical Thinking
  • Communication Skills

Languages

English
Advanced (C1)
Hindi
Upper intermediate (B2)
Malayalam
Intermediate (B1)

Personal Information

  • Date of birth: 05/31/94
  • Place of birth: Bahrain

References

Available upon request

Timeline

Human Resources

Xtraordinary Digital School
01.2020 - 01.2024

SIM Card Salesman and Telecom Service Provider Sales Representative

Retail store
01.2012 - 01.2016

High school - undefined

National Institute of Open Schooling

Secondary school - undefined

The Indian School

Diploma - Psychology

SEGi College
Nikhil Panicker Thomas