Nikhil Panicker Thomas
Kollam
Summary
Passionate and people-oriented in HR and Sales professional with 8years in human resources and telecom sales. Skilled in recruitment, employee engagement, customer service, and relationship building. Known for creating positive work environments, exceeding sales targets, and resolving challenges with empathy. A strong communicator fluent in English, Hindi, and Malayalam.
Overview
12
12
years of professional experience
Work History
Human Resources
Xtraordinary Digital School
Petaling Jaya
01.2020 - 01.2024
- Developed and managed HR programs, including recruitment, onboarding, training, and benefits.
- Collaborated on succession planning and strategic initiatives with senior leadership, analyzed employee engagement data, and resolved conflicts.
- Advised on disciplinary actions, investigated workplace issues, and maintained personnel records.
- Conducted exit interviews to reduce turnover, organized team-building activities, and facilitated communication between management and employees.
- Led new employee orientations, oversaw talent acquisition and staffing, and managed performance reviews and staff development.
- Also ensured efficient recruitment to meet project-related goals and budget requirements.
SIM Card Salesman and Telecom Service Provider Sales Representative
Retail store
Manama
01.2012 - 01.2016
- Promoting and selling SIM cards, mobile plans, and other telecom services to customers, providing excellent customer service, and achieving sales targets.
- Understand customer needs and recommend suitable products and plans.
- Achieve daily, weekly, and monthly sales targets.
- Build and maintain relationships with new and existing customers to encourage repeat business.
- Explain the features, benefits, and terms of various plans and packages to customers.
- Assist customers in completing applications, SIM activations, and other required documentation.
- Provide troubleshooting assistance for basic telecom service issues.
- Participate in promotional events, campaigns, and product launches.
- Customer-focused with the ability to understand and meet client needs.
- Identify and approach potential customers in high-traffic areas or via referrals.
Education
Diploma - Psychology
SEGi College
MalaysiaHigh school - undefined
National Institute of Open Schooling
IndiaSecondary school - undefined
The Indian School
BahrainSkills
- Customer Service
- Adaptability
- Conflict Resolution
- Team Management
- Attention to Detail
- Critical Thinking
- Communication Skills
Languages
English
Advanced (C1)
Hindi
Upper intermediate (B2)
Malayalam
Intermediate (B1)
Personal Information
- Date of birth: 05/31/94
- Place of birth: Bahrain
References
Available upon request
Timeline
Human Resources
Xtraordinary Digital School
01.2020 - 01.2024
SIM Card Salesman and Telecom Service Provider Sales Representative
Retail store
01.2012 - 01.2016
High school - undefined
National Institute of Open Schooling
Secondary school - undefined
The Indian School
Diploma - Psychology
SEGi College