N.RAMKUMAR
Kamaraj Nagar
Summary
Seeking a dynamic and stimulating work environment in a rapidly expanding industry, contributing to the growth of a forward-thinking organization. Eager to showcase and further develop expertise and skills, driven to be part of a progressive company that values continuous learning and professional advancement.
Overview
17
17
years of professional experience
Work History
Unit Head – Collections
Credit Mantri Pvt Ltd
02.2019 - Current
- Collections & Recovery with guiding a team of 150 Tele-Callers 10 team leads & 2 assistant manager
- End-to-end responsibility for pan-India collections/recovery and related operations in all unsecured and secured products such as Credit Card, Personal Loan, Consumer loans, Auto loans for multiple banks
- Handle collections/recovery through the collections/recovery teams,(Inhouse) , and collections/recovery agencies
- Manage and ensure PTP stock & Roll forwards are tracked and followed up on daily basis
- Build & fortify the collections/recovery team & agencies, plan and implement collections strategy, and ensure implementation of the same
- Oversee identification and resolution of fraudulent practices and mitigate risk through changes in policy and process
- Management and presentation of Collection management information systems (MIS) and regular performance reviews.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Deputy Manager
HDFC BANK LTD
03.2018 - 02.2019
- Handling a 25-member team.
- Responsible for hiring, productivity, compliance, attrition control, and training.
- Mentored junior staff members on best practices for project management and team collaboration skills, fostering a supportive work environment.
- Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
Process Manager
ANDROMEDA BPO PVT LTD
05.2010 - 11.2016
- Handled 100 members Health Insurance team for CITI bank (New India & RSA)
- Handled 20 members ICICI card’s team for ICICI bank
- Responsible for productivity, quality control, compliance, database management, LOI, attrition and shrinkage, reports, and revenue (seat billing).
- Increased overall productivity by providing training and support for team members in best practices and techniques.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased efficiency across departments.
- Enhanced operational performance by conducting regular audits and making necessary adjustments to processes.
Teamleader
ARMS CONNECT PVT LTD
08.2007 - 04.2010
- Handling life insurance team, Bajaj Allianz.
- Responsible for productivity, follow-up, Attrition and Absenteeism, teambuilding, call closing.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Education
MBA -
Madras University
04.2001 -
B.E (E.C.E) -
C.S.I. Institute Of Technology, Thovalai. Anna University
H.S.C - undefined
S.L.B H.S.S. Nagercoil.
S.S.L.C - undefined
S.L.B H.S.S. Nagercoil.
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Skills
Friendly, Positive Attitude
Inplanttraining
Attended an in-plant training at BSNL Telephone Exchange, Nagercoil for 15 days; Observed and studied the Transmission, Switching and Routing of Telephone calls (May 2005).
Personal Information
- Date of Birth: 02/08/85
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Languages
English & Tamil
Projects
A project work entitled “ONLINE CONTROLLED ROBOT WITH AUTOMATION” using AT89C51 Microcontroller was submitted for the completion of B.E Degree, 4, 3 Months, C, Java, HTML, This project enables a robot to monitor a plant. It can be controlled from any locations by using Internet. A video camera is fixed along with the robot for capturing purpose. We are using AT89c51 Microcontroller for controlling purpose. Tx-TB, Rx-TB Ic for Transmitting and receiving purpose.
Training
Completed a Diploma course in UNIX & C on from Aug 2006 to December 2006 from CSC, Nagercoil.
Riding , Pets
Like Drive In Hill Station , Adventure ride bike , maintaining roof Top Aviary In Home
Timeline
Unit Head – Collections
Credit Mantri Pvt Ltd
02.2019 - Current
Deputy Manager
HDFC BANK LTD
03.2018 - 02.2019
Process Manager
ANDROMEDA BPO PVT LTD
05.2010 - 11.2016
Teamleader
ARMS CONNECT PVT LTD
08.2007 - 04.2010
MBA -
Madras University
04.2001 -
B.E (E.C.E) -
C.S.I. Institute Of Technology, Thovalai. Anna University
H.S.C - undefined
S.L.B H.S.S. Nagercoil.
S.S.L.C - undefined
S.L.B H.S.S. Nagercoil.
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