Nrapendra Narayan

• I oversee round-the-clock support for high-impact incidents reported by key Microsoft customers, ensuring swift resolution by coordinating internal teams and keeping stakeholders informed of progress.
• Rapid restoration of critical services can turn a negative experience into a positive one, encouraging customers to maintain their trust and investment in Microsoft.
• Provided support to inmates in crisis, utilizing de-escalation strategies to reduce potential harm

Primary objective is to empower both our valued customers and internal stakeholders by enriching their knowledge and understanding of Microsoft Licensing Solution. By providing clear insights into MS product licensing and program rules, I aim to enable them to successfully accomplish their desired objectives.

• Act as the go-to expert on Microsoft Licensing for customers, providing them with valuable insights and guidance.
• Create and deliver compelling licensing proposals, presentations, and webcasts that benefit both customers and vendors.
• Prioritize profitability while continuously enhancing the customer's licensing journey.
• Drive the development and implementation of licensing solutions by actively engaging in customer licensing proposals.
• Facilitate the smooth transition of existing customers from On Premise to cloud platforms such as M365, O365, Dynamics 365, and Azure, among others.
• Discussed Microsoft offerings with customers to advise on best technologies and products for projects.

• Responsible for managing both commercial and public sector customers in the North SMB for Microsoft Platform & Products, ensuring effective handling of their needs and requirements.
• Proactively creating opportunities, setting pipeline targets, and achieving closure targets by effectively managing the sales cycle in collaboration with Microsoft partners and key stakeholders.
• Overseeing channel partner management to ensure strong partnerships and maximize sales opportunities.
• Taking the lead in territory and account planning processes to drive revenue, customer satisfaction, and scorecard goals, while implementing strategies to gain market share from competitors.
• Collaborating closely with the field team to work towards and achieve set targets, ensuring seamless coordination and alignment.
• Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.

SNL Infotech is a product & service based IT company, dealing with software products for different domains & service specialization with multiple programming languages.

• Assist in on-boarding new client accounts through kick-off calls, client hunting, after sales support, client services etc.
• Develop a collection of potential clients through cold calling, networking, and utilizing current contacts & providing online demonstrations to assist clients.
• Arrange strategic sourcing consultations with clients to discuss industry best practices.
• Discover and capitalize on sales prospects within the client base through new business acquisitions, contract renewals, additional sales, and inter-departmental transactions.