Being innovative
N. SENTHIL KUMAR
Customer Service Associate
Namakkal
Summary
Enthusiastic and motivated individual passionate about customer service and back office domain. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
32
32
years of professional experience
2
2
Certifications
Work History
Customer Service Associate
Amazon Development Services P Ltd
11.2017 - Current
- Handled customer queries and complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Asst. Manager - Advisory
Motilal Oswal Securities Ltd
5 2014 - 8 2014
- Dealing with Cash / F&O / Currency Terminal.
- Provided investment advise to to clients and maintaining portfolio of HNI and MAC clients
Financial Advisor
Freelancing
11.2016 - 10.2017
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
Asst. Manager - Dealing
India Infoline Limited
01.2015 - 11.2016
- Responsible for managing and monitoring the portfolio of clients and advise them for investment.
- Analyze market research reports and keep clients updated.
- Buying and selling stocks for clients as per need and analysis.
- Addressing Financial interest of clients in a professional and technical manner.
- Ensuring Continuous interaction with clients to make sure that area of concern can be worked upon for improving service levels.
Manager - Advisory
Wisecare Financial Services (P) Ltd
09.2014 - 12.2014
- Dealing with Cash / F&O / Currency Terminal
- Handling HNI and MAC clients with apt investment ideas.
- Identifying, qualifying and pursuing business opportunities through lead generation.
Financial Advisor
Freelancing
02.2013 - 05.2014
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
Assistant Manager - Advisory
India Infoline Limited - PReMIA
05.2010 - 01.2013
- Dealing with Cash / F&O / Currency Terminal.
- Managing portfolio of HNI Clients
Dealer
HSBC InvestDirect Securities (India) Ltd
06.2007 - 04.2010
- Dealing in Cash / F&O Terminal.
Executive-Operations
India Cements Investment Services Ltd
04.2006 - 06.2007
- Dealing in Cash / F&O Terminal.
Executive-Operations
India Cements Capital Ltd
08.1998 - 03.2006
- Handled backoffice operations
Officer-Operations
KKP Group of Companies
07.1996 - 07.1998
- Handled backoffice operations
Programmer
Log Computer Systems
05.1992 - 06.1996
- Programmer
Education
Diploma in Computer Science And Engineering -
KSR Institute of Technology
Tiruchengode 04.2001 -
Skills
Customer Support
Customer Service
Team Collaboration
Problem Resolution
Certification
NISM - Series VIII - Equity Derivatives Continuing Professional Educational Program
Dateofbirth
12/21/1972
Languagesknown
- English
- Tamil
Distinctive Highlights
- At IIFL PReMIA - Won award Best Performer in ROTN Region
- Received the Best Performer Award (Ace Leader) 3 times at HSBC InvestDirect
Interests
Travelling
Accomplishments
A team member in the design and development of Accounting Software for Co-Operative Urban Bank
Timeline
Customer Service Associate
Amazon Development Services P Ltd
11.2017 - Current
Financial Advisor
Freelancing
11.2016 - 10.2017
Asst. Manager - Dealing
India Infoline Limited
01.2015 - 11.2016
Manager - Advisory
Wisecare Financial Services (P) Ltd
09.2014 - 12.2014
Financial Advisor
Freelancing
02.2013 - 05.2014
Assistant Manager - Advisory
India Infoline Limited - PReMIA
05.2010 - 01.2013
Dealer
HSBC InvestDirect Securities (India) Ltd
06.2007 - 04.2010
Executive-Operations
India Cements Investment Services Ltd
04.2006 - 06.2007
Diploma in Computer Science And Engineering -
KSR Institute of Technology
04.2001 -
Executive-Operations
India Cements Capital Ltd
08.1998 - 03.2006
Officer-Operations
KKP Group of Companies
07.1996 - 07.1998
Programmer
Log Computer Systems
05.1992 - 06.1996
Asst. Manager - Advisory
Motilal Oswal Securities Ltd
5 2014 - 8 2014
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