N Shreekara Bhat
Bangalore
Summary
Bilingual Senior Analyst with fluency. Specialties include eliciting requirements, planning, and monitoring, and business case development. Excellent written and verbal communication skills to conduct accurate cost and benefit analysis.
Overview
7
7
years of professional experience
Work History
Senior Analyst, Service Management Office
E2open Software Private Ltd.
Banglore
06.2017 - Current
- Having 7 Years of experience in Program management, Incident management, Problem management, support, patching in addition to that configuring applications of newly onboarded customers.
- Well versed in Incident and Problem Management and taking proactive measures in RCA documentations and follow ups.
- Experienced in handling Revenue Recognition process.
- Well hands on experience in HUB Reclamation and retag project.
- Monitoring and managing highly scalable, reliable and fault tolerant infrastructure 1000+ of Production applications and Databases using multiple monitoring tools like Zabbix, Site24x7, Nagios, Ganglia.
- Experience in windows and linux patching.
- Exceptional Communication Skill in handling interacting with cross-operational, excellent adaptability, proactive and team player.
- Good listener and always eager to learn.
- Twice Awarded as the individual excellence performance award in 2021 and 2024.
PROJECT
E2open Software Private Ltd.
Banglore
06.2017 - Current
- Providing real time application support for analyzing and troubleshooting issues on the orders flow in production environment.
- Part of Incident management team to make sure the production related issues resolved at the earliest.
- Managing and preparing the reports on known errors and new changes and get them approved by business
- Interacting with the users to help to resolve if issues appear in the order journey and finding out new processes which will reduce ticket volumes.
- Adhere to escalation procedures & follow-up with development team when code change required, or complex issues are faced.
- Documenting all the issues that are reported, to ensure quick resolution on similar issue if any.
- Regularly attend & resolve the issue such as application outage, issue impaction multiple users.
- Identifying root cause by triaging the issues and checking with the respective team.
Education
Bachelor of computer Science and engineering - CSE
Shri Madhwa Vadiraja Institute of Technology And Management
Udupi, KA12.2016
Skills
- Program management
- Incident management
- Problem management
- Report Preparation
- Monitoring Support
- RCA documentations
- Revenue Recognition process
- HUB Reclamation
- Retag project
- Zabbix
- Site24x7
- Communication skills
- Adaptability
- Team player
- Good listener
- Basic SQL queries
- ITIL V3 and V4
- Basic UNIX
Technicalcompetencies
SQL, UNIX, Basic Shell scripting, ITIL, Windows, Linux, Basic Networking
Contactno
+91-9110246061
Personal Information
- Title: Senior Analyst, Service Management Office
- Date of Birth: 05/25/94
- Marital Status: Married
Accomplishments
- Twice Awarded as the Czar of E2open in 2021 and 2024.
Languages
Tulu
First Language
English
Proficient (C2)
C2
Kannada
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Timeline
Senior Analyst, Service Management Office
E2open Software Private Ltd.
06.2017 - Current
PROJECT
E2open Software Private Ltd.
06.2017 - Current
Bachelor of computer Science and engineering - CSE
Shri Madhwa Vadiraja Institute of Technology And Management
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