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Srilekha N S
Experienced Client Relationship Manager | Strategic Problem Solver | Client-Centric Professional With Cross-Functional Expertise
Chennai,TN
Summary
Dynamic and professional individual with expertise in client relationship management, business development, and strategic planning. Demonstrated success in driving customer satisfaction and revenue growth through customized solutions, proactive communication, and workflow optimization. Skilled in handling complex client needs and efficiently resolving escalations across insurance, sales, and customer service coordination roles. Proficient at leveraging analytical skills and creative thinking to achieve organizational goals and foster long-term business relationships.
Overview
3
3
years of professional experience
4048
4048
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Process Associate
Hewlett Packard Enterprise
12.2024 - Current
- Managed customer requests, orders, and service inquiries, ensuring timely and accurate responses.
- Identified and resolved issues in workflows to improve efficiency and customer satisfaction.
- Handled escalations and ensured quick resolution of customer complaints.
- Prepared and reviewed reports to track order status and team performance.
Business Development Executive
Jana Small Finance Bank
12.2023 - 06.2024
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
Customer Relationship Officer
SBI Life
08.2022 - 09.2023
- Maintained accurate records of client interactions, ensuring seamless service delivery during policy reviews or renewals.
- Enhanced customer trust by addressing concerns and explaining complex policy details in understandable terms.
- Established long-lasting relationships with clients through proactive communication and exceptional service.
- Carried out administrative tasks such as handling policy renewals, maintaining records and collecting insurance payments.
Education
Master Of Business Administration - Human Resources Management
SRM University
ChennaiBachelor Of Science - Fashion Technology
Bharathidasan University
TrichySkills
Client Relationship Management
Strategic Planning and Execution
Data-Driven Decision Making
Problem-Solving and Analytical Thinking
Workflow Optimization
Business Development and Negotiation
Leadership and Adaptability
Project Management and Organization
Cross-Functional Collaboration
Process Improvement
Risk Management
Client Needs Assessment
Market Research and Competitive Analysis
Certification
Certificate of Excellence Jana Small Finance Bank Awarded for valuable contribution towards Autumn Carnival.
Interests
Event Planning
Learning and Development
Human Behavior
Certificate course
HDCA (Tally Certification) CSC Computer Education 2022-2023
Timeline
Process Associate
Hewlett Packard Enterprise
12.2024 - Current
Business Development Executive
Jana Small Finance Bank
12.2023 - 06.2024
Customer Relationship Officer
SBI Life
08.2022 - 09.2023
Master Of Business Administration - Human Resources Management
SRM University
Bachelor Of Science - Fashion Technology
Bharathidasan University