Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

ALOK KUMAR

Bangalore

Summary

Dynamic Product Owner & Business Analyst with a proven track record at Amadeus Labs Pvt. Ltd., excelling in Agile methodologies and stakeholder management. Spearheaded the integration of over 20 low-cost airline contents, enhancing product market fit. Expert in Jira and Agile processes, demonstrating a 20% development cycle time reduction through effective backlog grooming and prioritization.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Product Owner & Business Analyst

Amadeus Labs Pvt. Ltd.
Bangalore
09.2021 - Current
  • Managed PI planning, conducted capacity planning, facilitated estimation, and led Scrum events using Jira and Excel for efficient backlog management and item prioritization.
  • Gathered and prioritized product requirements from stakeholders.
  • Analyzed customer feedback to identify areas for improvement.
  • Developed user stories, acceptance criteria, and mockups for new features.
  • Managed system demo, and monitored progress against feature timelines.
  • Facilitated daily stand-up meetings to review progress towards sprint goals.
  • Implemented more than 20 low-cost airline content via providers Travel Fusion and Pyton in the Amadeus ecosystem, based on product market fit teams.
  • Involved in the integration of ancillaries such as bags, seats, speedy boarding, special services, etc.
  • Monitored performance metrics post-release to evaluate success of new features or products.
  • Provided guidance on best practices in Agile software development processes.
  • Coordinated release planning activities including feature sets, launch dates, marketing campaigns.

Senior Business Analyst, (Robotic Process Automation)

American Express GBT
Gurgaon
03.2020 - 09.2021
  • Analyzed requirements and conducted impact analysis to define the scope of automation, generating comprehensive As-Is and To-Be, increasing the number of refinement meetings.
  • Crafted visually enhanced flow diagrams using Visio, developed user stories and use cases to foster team collaboration, and utilized Jira for generating test cases and data to ensure seamless execution.
  • Partnered with Product Managers, Scrum Masters, QA Team, and Developers to enhance team synergy significantly, and accelerate project delivery timelines using Jira for project management.
  • Streamlined product backlog grooming and requirement walkthrough across the tech sector using Jira, MS PowerPoint, MS Visio, Excel, and MS Word, resulting in a 20% reduction in development cycle time.

Business Analyst, (SMART Application)

ITC Infotech India Limited
Bangalore
10.2017 - 03.2020
  • Analyzed customer data to determine trends in ticketing behavior as well as travel pattern that includes corporate and leisure travel.
  • Drafted functional specifications documents outlining project scope, objectives and deliverables.
  • Created detailed process flows and user stories to document system requirements and design solutions.
  • Designed test plans, scenarios, test cases, and results matrices to validate system functionality.
  • Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
  • Managed requirements traceability information and tracked requirements status throughout the project.

Business Analyst Implementation, (Amadeus GDS)

Resbird Technologies
Gurgaon
12.2016 - 09.2017
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked with cross-functional teams to achieve implementation goals for 1A web services across APAC customers.
  • Identified needs of customers promptly and efficiently.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Senior Quality Engineer Contractor, (Global Security Line)

Interglobe Technologies
Bangalore
07.2015 - 12.2016
  • Created comprehensive test cases and scripts based on functional requirements.
  • Identified, tracked, and reported defects in bug tracking system.
  • Created test data for validating scenarios based on functional requirements.
  • Conducted functional, performance, stress and regression tests.
  • Participated in bug triage meetings with developers and project managers.
  • Created traceability matrices between user stories and test cases.

Test Engineer, (R3 & MAAVS)

Unibiz Software solutions pvt. Ltd.
Bangalore
10.2014 - 06.2015
  • Analyzed system requirements to create test cases.
  • Created test data for validating scenarios based on functional requirements.
  • Executed manual and automated tests in different environments.
  • Documented defects found during testing process.
  • Participated in bug triage meetings with developers and project managers.
  • Reviewed user documentation for accuracy and usability prior to product launch.
  • Performed compatibility tests against various web browsers, operating systems and hardware configurations.

Test Engineer, (Brainhive, Benchmark, LMS)

Impelsys India Pvt. Ltd.
Bangalore
03.2012 - 09.2014
  • Analyzed system requirements to create test cases.
  • Documented defects found during testing process.
  • Participated in bug triage meetings with developers and project managers.
  • Ensured the quality of software applications before release to customers.
  • Reviewed user documentation for accuracy and usability prior to product launch.

Education

Bachelor of Engineering - Electrical, Electronics And Communications Engineering

Rural Engineering Collage
Bhalki
08-2009

Skills

Core skill highlights

  • Travel Domain - Airine Reservation, Ticketing, Codeshare, Interline, IATA, NDC, ATPCO, B2B, B2C, Low cost carriers
  • Hands-on experience in developing and enhancing the commercial and operational systems for LCCs, Ultra LCCs, Hybrid carriers, and full-service carriers
  • Business analysis, requirements analysis and gathering, requirements elicitation, portfolio analysis
  • Managing the development, implementation, and integration of third-party products to core systems
  • Backlog Grooming, Prioritization
  • Product Specification and Solutioning
  • BRD, FSD, SRS documentation, UI/UX
  • IT Application Development and Implementation
  • Agile / SAFe Agile, Waterfall, Scrum, cross-functional teams' collaboration
  • QA process and testing, SIT, UAT, Regression, Functional, Blackbox, Smoke, Test Strategy, Test Planning, Test Management

Additional Skills

  • Product Vision/roadmap
  • Product Lifecycle
  • Product Management
  • Product Development Pipeline
  • Product design
  • User Acceptance Criteria
  • Scrum process
  • Team capacity
  • Estimation and OOM
  • PI Planning
  • Feature Roadmap
  • Acceptance criteria
  • Definition of Done
  • Change Management
  • Scrum ceremonies
  • Training and development
  • Stakeholder and vendor management

Tools and training

  • API - XML, REST, JSON, SOAP UI
  • Jira and Confluence
  • ALM
  • Qliksense
  • Splunk
  • SAP Concur, Amex NEO
  • MS Office, Visio

Accomplishments

  • Certified SAFe Scrum Master, 02/23
  • Certified Scrum Product Owner, 10/24
  • Certified SAFe Product Owner, 10/24

Certification

  • SAFe certified Scrum Master
  • SAFe certified Product owner
  • Certified Scrum Product Owner(Scrum Aliance)

Languages

Hindi
First Language
English
Proficient (C2)
C2

Timeline

Product Owner & Business Analyst

Amadeus Labs Pvt. Ltd.
09.2021 - Current

Senior Business Analyst, (Robotic Process Automation)

American Express GBT
03.2020 - 09.2021

Business Analyst, (SMART Application)

ITC Infotech India Limited
10.2017 - 03.2020

Business Analyst Implementation, (Amadeus GDS)

Resbird Technologies
12.2016 - 09.2017

Senior Quality Engineer Contractor, (Global Security Line)

Interglobe Technologies
07.2015 - 12.2016

Test Engineer, (R3 & MAAVS)

Unibiz Software solutions pvt. Ltd.
10.2014 - 06.2015

Test Engineer, (Brainhive, Benchmark, LMS)

Impelsys India Pvt. Ltd.
03.2012 - 09.2014

Bachelor of Engineering - Electrical, Electronics And Communications Engineering

Rural Engineering Collage

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