Nuha Nehad Taufiq
Mumbai
Summary
Dynamic healthcare professional with a proven track record at Namaha Healthcare, excelling in workflow optimization and staff training. Adept at enhancing operational efficiency and managing projects, including successful antenatal workshops. Strong communication skills complement expertise in documentation management, driving patient care excellence and fostering collaboration across departments. I thrive in fast-paced environments, consistently delivering exceptional patient care experiences.
Overview
4
4
years of professional experience
Work History
Assistant Manager-Patient Care Executive
Namaha Healthcare
Kandivali
10.2023 - Current
- Day-to-Day Operations: Overseeing the operational and administrative functions in the OPD department.
- Workflow Optimization: Streamlining processes and developing policies for increasing efficiency in patient care.
- Staff Management: Training, supervising staff, and scheduling shifts.
- Communication and Collaboration- Serving as a liaison between different departments and stakeholders
- Project Lead for Conducting Antenatal Workshops in the Hospital
Senior Executive Patient Care Experience
Namaha Healthcare
Mumbai
06.2022 - 10.2023
- Welcome, patients, relatives, and all external stakeholders, both in person and telephonically, and provide information related to the services, serving as a primary point of inquiry for all external stakeholders.
- Liaising with other medical departments with professionalism, discretion, and maintaining information confidentiality at all times.
- Responsible for indoor admissions, assisting patients with completing necessary forms, and maintaining documentation for the same.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency, quality, and conformance.
Intern
Kokilaben Dhirubhai Ambani Hospital
Andheri
08.2021 - 10.2021
- Project title: For efficient use of the OT complex, a retrospective and real-time analysis of OT time utilization study was done.
- Tracking the additions and cancellations of scheduled cases on a daily basis.
- Live tracking of the first case to prevent turnover delays.
- Percentage analysis of the cancellations studied for individual doctors.
Intern
Cloudnine Hospital
Malad
02.2021 - 07.2021
- (1) Project title: An observational study in the Out Patient Department to analyse the reasons for increase in waiting time of patients and suggest measures to reduce it.
- (2) Covid vaccination drive
- TAT analysis in the OPD.
- To analyse the reasons for receiving low ratings for IPD.
- To formulate a procedure for the documentation of the feedback.
- Training of staff on how to receive honest feedbacks.
- Informal interviews of patients and staff to understand reasons for the increase in waiting time.
- Coordinator in the COVID vaccination drive for handling around 200 beneficiaries on a daily basis in the hospital premises.
- Coordinator for conducting covid vaccination camps in more than 20 corporate organisations and smooth operations for their 500+ employees.
Education
MBA - Health and Hospital Management
DY Patil School of Management
Mumbai04-2022
BSc. - Chemistry
Mithibai College
Vile Parle01.2020
HSC - Science
NL college
Malad01.2017
SSC -
Carmel of St. Joseph High School
Malad01.2015
Skills
- Good Communication and Interpersonal Skills
- Workflow optimization
- Staff training
- Operational efficiency
- Documentation management
- Project management
- Multitasking and organization
- Employee scheduling
- Microsoft Office (Excel, PowerPoint, Word)
Languages
English
First Language
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Timeline
Assistant Manager-Patient Care Executive
Namaha Healthcare
10.2023 - Current
Senior Executive Patient Care Experience
Namaha Healthcare
06.2022 - 10.2023
Intern
Kokilaben Dhirubhai Ambani Hospital
08.2021 - 10.2021
Intern
Cloudnine Hospital
02.2021 - 07.2021
MBA - Health and Hospital Management
DY Patil School of Management
BSc. - Chemistry
Mithibai College
HSC - Science
NL college
SSC -
Carmel of St. Joseph High School
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