Nuhaid Pasha
Bangalore
Summary
Goal-driven professional aiming for a stimulating, growth-oriented position in vibrant organization, applying knowledge, interpersonal abilities, and experience to enhance organizational objectives while advancing skills and capabilities.
Overview
17
17
years of professional experience
Work History
Team Leader
Transworld India Pvt Ltd
06.2021 - Current
- Implemented process changes to address client escalations effectively.
- Collaborated with cross-functional teams to enhance operational processes.
- Monitored team productivity and quality monthly to achieve business targets.
- Tracked individual performance while guiding career development for team members.
- Led a customer-centric team of 50 members, focusing on service excellence.
- Managed daily workflows, ensuring senior management remained informed.
- Supported the team in consistently meeting daily operational goals.
Floor Leader - Open Item Assurant
Transworld India Pvt Ltd
06.2019 - 05.2021
- Engaged with US-based stakeholders and customers to resolve complex issues efficiently.
- Provided support to internal clients, ensuring adherence to SLA requirements.
- Trained and mentored new hires in complex loan processing procedures.
- Collaborated with cross-functional teams to enhance operational support.
Senior Associate - Open Item Assurant
Altisource Business Solutions Pvt Ltd
04.2013 - 05.2019
- Managed escalations, ensuring high-quality customer service.
- Liaised with US clients to resolve renewal issues and improve turnaround.
- Acted as mentor and trainer for new team members.
- Consistently met SLAs and productivity goals.
Associate - Open Item Assurant
Altisource Business Solutions Pvt Ltd
10.2011 - 03.2013
- Handled US client renewals with end-to-end process knowledge.
- Recognized for completing monthly targets and outstanding performance.
Customer Service Associate
Bharti Airtel Pvt Ltd
01.2009 - 01.2010
- Provided front-desk customer service support.
- Advised customers on appropriate plans and assisted with payments/recharges.
- Addressed and resolved customer grievances effectively.
Education
Bachelor's Degree -
Dr. C. V. Raman University
Bangalore01.2016
XII -
National Institute of Open Schooling
Bangalore01.2010
X -
Karnataka State Board
Bangalore01.2006
Skills
- Analytical skills
- Problem-solving
- Decision-making
- Verbal communication
- Written communication
- Project management
- Team leadership
- Workload management
- Performance monitoring
- Process improvement
- Innovation strategies
- Audit compliance
- Regulatory compliance
- Deadline orientation
- Goal achievement
- Microsoft Office proficiency
- Basic computer skills
- Citrix software expertise
- LiveVox experience
Accomplishments
- Consistent 100% target achievement
- Appreciation emails from the Quality team for customer service excellence
- Commendation awards in Rewards & Recognition events
- Promoted to Floor Lead in 06/01/21
- Recognized by stakeholders for high quality and consistent performance
Languages
- English
- Hindi
- Urdu
- Kannada
Personal Information
- Date of Birth: 06/26/90
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Father's Name
Naushad Pasha
Timeline
Team Leader
Transworld India Pvt Ltd
06.2021 - Current
Floor Leader - Open Item Assurant
Transworld India Pvt Ltd
06.2019 - 05.2021
Senior Associate - Open Item Assurant
Altisource Business Solutions Pvt Ltd
04.2013 - 05.2019
Associate - Open Item Assurant
Altisource Business Solutions Pvt Ltd
10.2011 - 03.2013
Customer Service Associate
Bharti Airtel Pvt Ltd
01.2009 - 01.2010
Bachelor's Degree -
Dr. C. V. Raman University
XII -
National Institute of Open Schooling
X -
Karnataka State Board
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