Nupoor Satpute
Bavdhan
Summary
Dynamic professional experienced in UK-US payroll, client implementation, insurance, and customer retention. Specializes in client communication and complex problem-solving, achieving success in bi-weekly payroll processing and team mentoring. Proven track record of enhancing operational efficiency and client satisfaction. Expertise in developing tailored software solutions, ensuring project execution aligns with service level agreements.
Overview
15
15
years of professional experience
Work History
Senior Implementation Analyst
Phreesia India Private Limited
Pune
09.2021 - 03.2025
- Oversaw implementation processes as Configuration and Technical Lead for various projects.
- Monitored project progress, ensuring adherence to schedules and budgets.
- Documented processes, user guides, and technical specifications during implementation phases.
- Conducted post-implementation reviews to evaluate success and extract lessons learned.
- Addressed client concerns promptly, implementing corrective actions as necessary.
- Coordinated with software vendors for seamless integration of third-party applications.
- Provided ongoing support post-implementation, resolving issues as they arose.
- Developed project plans detailing timelines and resource allocation for system implementations.
- Monitored progress of implementations, ensuring they stayed within budget constraints.
- Trained users on best practices when using the newly installed software systems.
Senior Analyst
ADP Private Limited
Pune
03.2018 - 09.2021
- Coached new employees to enhance performance in specific tasks.
- Resolved complex payroll, billing, and tax issues for clients.
- Guided clients through payroll processes and financial decision-making.
- Handled escalations, ensuring one-call resolution for every client interaction.
- Achieved consistent Team Net Promoter Score through exceptional service.
- Conducted product training sessions to enhance team knowledge and skills.
- Analyzed customer feedback to improve service quality and operational efficiency.
- Promoted new services effectively, contributing to increased revenue.
- Developed training materials for end users.
- Drafted documents that outlined processes, procedures, and best practices.
Sr. Associate - Ops
WNS Global Services
Pune
02.2017 - 03.2018
- Lodged insurance claims for business losses on behalf of clients.
- Verified and updated details to facilitate claim settlements.
- Managed correspondence between insured parties and case managers for efficient claim resolution.
- Conducted follow-ups for outstanding information related to claims.
- Settled claims and processed payments for insured clients.
- Finalized claims after ensuring all payments were completed.
- Generated payments for assessors and third-party services involved in the claims process.
- Executed multiple tasks simultaneously while ensuring attention to detail.
Customer Relationship Advisor
Tech Mahindra Business Services
Pune
06.2014 - 02.2015
- Developed scripts and templates for effective communication with dissatisfied customers.
- Analyzed customer complaints and feedback to uncover trends for improvement.
- Assisted managers in resolving customer complaints and escalated high-priority cases as needed.
- Negotiated retention incentives such as discounts and promotions to reduce churn.
- Maintained key performance indicators by achieving one-call resolution targets.
- Established rapport through regular check-ins and personalized service offerings.
- Conducted exit interviews with departing customers to gather insights on retention challenges.
- Performed competitor analysis to inform strategy adjustments and track market changes.
Sr. Associate - Operations
WNS Global Services Ltd.
Pune
05.2011 - 05.2014
- Processed payroll for multiple clients, ensuring accuracy and adherence to deadlines.
- Conducted audits of payroll data to verify compliance with company policies and regulations.
- Trained staff on payroll procedures and timekeeping systems to enhance operational efficiency.
- Handled Payroll Helpdesk independently, resolving employee inquiries regarding paychecks and deductions.
- Reviewed and corrected timekeeping errors prior to payroll processing.
- Prepared year-end tax documents, including P60 forms, for employees.
- Maintained confidentiality of sensitive payroll information in all transactions.
- Collaborated with HR to update employee records related to promotions or terminations.
Trainee in Finance
Verve Global Services Private Ltd
Pune
05.2010 - 05.2011
- Conducted data collection across departments, ensuring accurate compilation for reporting.
- Executed inter-company invoicing and reconciliations to maintain financial integrity.
- Performed thorough follow-up on open items in balance sheet account reconciliations.
- Identified errors and implemented preventive measures to enhance accuracy.
- Managed data entry into accounting books, including payments, receipts, and journal vouchers.
- Prepared general management reports and addressed various ad hoc requests.
Education
H.S.C -
St Mira’s College of Arts and Commerce
PuneB.Com -
Symbiosis College of Commerce & Arts
PuneSkills
- Meeting service level agreements
- Feedback delivery
- Bi-weekly payroll processing
- New hire onboarding
- Reporting and documentation
- Workflow coordination
- Year-end procedures and payroll software expertise
- Tax calculation and deduction management
- Payroll training and internal controls
- End-to-end payroll processing
- Mentoring and coaching
- Team building
- Microsoft Office proficiency
- Problem-solving and conflict resolution
- Client service excellence
- Employee evaluation and people management
- Leading team meetings
- Constructive feedback delivery
- Performance improvement strategies
- Effective client communication
- Teamwork and collaboration
- Team supervision and leadership
- Client relationship management
- Team leadership
- Effective communication
- Process improvement
Accomplishments
- Was awarded as an outstanding performer in September 2012
- Was awarded as an outstanding performer in February 2013
- Was awarded as an outstanding performer in September 2013
Languages
- English
- Hindi
- Marathi
- Gujarati
Disclaimer
I do hereby confirm that the information given in this form is true to the best of my knowledge and belief.
Additional Knowledge
Microsoft Power BI Certification
Personal Information
- Father's Name: CA Kalyankumar.N.Gujarathi
- Date of Birth: 11/30/89
- Gender: Female
- Marital Status: Married
Timeline
Senior Implementation Analyst
Phreesia India Private Limited
09.2021 - 03.2025
Senior Analyst
ADP Private Limited
03.2018 - 09.2021
Sr. Associate - Ops
WNS Global Services
02.2017 - 03.2018
Customer Relationship Advisor
Tech Mahindra Business Services
06.2014 - 02.2015
Sr. Associate - Operations
WNS Global Services Ltd.
05.2011 - 05.2014
Trainee in Finance
Verve Global Services Private Ltd
05.2010 - 05.2011
H.S.C -
St Mira’s College of Arts and Commerce
B.Com -
Symbiosis College of Commerce & Arts
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