Nupur Arora

1. Understanding the client's needs: Personal shoppers need to listen and understand the client's preferences, style, and budget. They need to ask relevant questions to get a clear idea of the client's requirements.
2. Researching products and services: Personal shoppers need to be knowledgeable about different products and services available in the market. They need to research and compare products and services to find the best options for their clients.
3. Selecting and purchasing products: Personal shoppers need to select products that meet their client's needs and preferences. They may also need to purchase products on behalf of their clients.
4. Negotiating prices and discounts: Personal shoppers may negotiate prices and discounts with vendors and suppliers to get the best deals for their clients.
5. Providing styling advice: Personal shoppers may provide styling advice and recommendations to their clients based on their body type, skin tone, and personal style.
6. Managing returns and exchanges: Personal shoppers may handle returns and exchanges of products on behalf of their clients.
7. Maintaining relationships with clients: Personal shoppers need to maintain good relationships with their clients to ensure repeat business and referrals.
Overall, the role of a personal shopper is to provide a personalized and hassle-free shopping experience for their clients, and their responsibilities can vary depending on the client's needs and requirements.

● Resolving outbound associates queries on time and provide satisfactory and correct response.

● Experience with building senior level clients.

● Ensuring smooth client servicing through positive interaction by quickly responding to their demands in service delivery and related queries conducted, constant review of process performance and enhanced value addition wherever required to ensure the process retention.

● Develop and deliver creative programs for clients.

● Maintain a sales record with pre generated leads to enhance Marketing and Sales for the company vision.

● Analyze organizational and talent performance data to influence team

● Set and measure KPIs for associates.

Regular to work to check daily sales target assigned for associates by client

● Making daily, weekly and monthly associate progress reports.

● Regular emails to superiors regarding everyday challenges and sales.

● Keeping associates up to date for correct customer assistance.

● Technically trained the associates in operations.

● Won several performance based incentives, awards, and certificates for perfect working and sales targets.

• Conducted individual and group counseling sessions implementing behavior management systems and
• Conducting crisis intervention counseling as necessary
• Creates or enhances processes to make the LD team more efficient and effective.
• Diversity & Inclusion: Works with the L&D team, HR field, and Recruitment teams to support inclusion and diversity goals with regard to sourcing, attracting, selecting, retaining, and developing key talent in the leadership pipeline programs.
• Creates or enhances processes to make the LD team more efficient and effective.
• Diversity & Inclusion: Works with the L&D team, HR field, and Recruitment teams to support inclusion and diversity goals with regard to sourcing, attracting, selecting, retaining, and developing key talent in the leadership pipeline program

• Applied effective time management techniques to meet tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Organized and detail-oriented with a strong work ethic.
• Passionate about learning and committed to continual improvement.
• Handled ground staff records.
• Maintained daily reports.
• Checked with ground employee management
• Attended VIP guests
• Mailing everyday reports to superiors.
• Coordination with all the airlines for smooth ground routines.
• Won best intern certificate for regularity and organized behavior.
• Received an open offer letter from the company to join as a full time employee