NUPUR CHAKRABORTY

• Coordinating RMA Process
• Key administrative and coordinator of entire RMA process from the moment customer is sending request for repair until the repaired/replaced unit goes back to customer
• Serving as primary point of contact for RMA issues between customers, operations, repair centers, warehouses, Global Logistics, Finance & Sales team
• Directly responsible to ensure customer return requests are properly and accurately entered in Oracle and promptly communicated back to the customer
• Handling RMA requests for problematic countries following Ceragon's standard operating procedure
• Maintaining TAT
• Regular co-ordinations with global logistics team & warehouses to comply with RMA Procedure per customer SLAs
• Managing RMA operations
• Monitor and manage all open RMA in Oracle & Salesforce to ensure proactive follow-up. Thus, making sure no delays are experienced in the TAT and customer SLA is met
• Prepare monthly & weekly status reports and customized reports to provide customers with updates on their RMAs
• Co-ordination with Internal Stakeholders & Technical Team
• Governance meetings with the internal stakeholders (Regional Team, Region VP, Sales etc) for status on customers' RMA requests
• Regular interactions with technical team for any hardware queries before initiating RMA requests
• Work closely with logistics & global vendors to ensure part is re-stocked in Ceragon's warehouses to avoid missing SLA
• Client Interactions
• Manage client queries via e-mail and call. Escalating customer requirements not being met
• Provide ad-hoc support
• Deliver ad-hoc assignments as part of business requirement

• Key administrative and coordinator of entire RMA process from the moment customer is sending request for repair until the repaired/replaced unit goes back to customer

• Maintaining TAT as per Customer SLA

• Managing RMA operations through SAP CRM, Salesforce Lightning

• Co-ordination with internal stakeholders & Technical Team

• Client interactions

• Work on ad-hoc assignments as part of business requirement

• Working in the customer service domain involved in providing operational help to the business customers of a major Utility client of TCS.
• Installation of the supply lines remotely
• Offering the best portfolio according to the business needs of the client following OFGEM (Office of the gas and Electricity Markets) guidelines
• Checking customers' meter and premise address
• Interacting with the Onshore team for electricity supply maintenance process over calls & email.

• Managing Accounts Payable in relation to ageing analysis report generation, maintaining reports for cheque issued to vendors with due dates & balance in current accounts.
• Half yearly audit of retail and wholesale stock and coordination with auditors for stock certificate.
• Visiting factory place for cash audit and checking SOP process.
• MIS reporting for internal meetings like revenue analysis reports prior to the sales meetings.

• Assisting in the preparation of financial statements with detail analysis as per IFRS and UK/US GAAP disclosures.
• Providing recommendations to the clients on ideal disclosure to portray the true and fair view of the company financial statement; preparing variance analysis statements from the previous year and reasons for such variances.