Nupur Chhibber
Gurgaon
Summary
Distinguished L&D Leader with two decades of experience in Technology, Retail and Hospitality landscape. Demonstrated success in designing comprehensive learning management framework for organizations, mapping skills at various stages of employee life cycle with a strong alignment to business objectives. Growth mindset with expertise in identifying best in class talent, preparing talent for growth and developing coaching abilities within to create a sustainable organizational ecosystem, applying technology as an enabler to attain scale and consistency.
Overview
22
22
years of professional experience
Work History
Vice President of Talent Management
Stanza Living
12.2019 - Current
- Repositioned L&D as a core business vertical with instituting Centres of Excellence for Supply Management, Revenue Generation, Service Delivery, Food and Beverage and Property Transformation to support as knowledge and skill custodian of respective functions.
- Responsible for people readiness for taking on new business segment launches at multiple stages - POCO business, managed apartments, new city and cluster launches
- Created Consumer Experience Charter for the organization
- Organizational level adoption of OKR platform
- Designed Learning framework with role enablement certification workshops for all new joiners with 30 days of joining
- Designed development interventions with specific KEMs as focus areas for bottom quartile performers
- Launched accelerated career progression plan to develop and engage 5 pointers across the organization
- Designed organization wide structured banding with roles, titles and salary bands standardization
- Spearheaded regular self assessment reviews during two years of pandemic to sustain momentum on performance and feedback in the organization
- Engaged employees and their extended families with initiatives of wellness and skill building beyond work during pandemic to sustain morale
Director
BigSpring Pvt. Ltd
06.2018 - 09.2019
- Lead client Solutions by understanding opportunities to enhance business efficiency and design learning system inclusive of skill based content and coaching platform, contextual to learners' life cycle and learning needs
- Front end ntire portfolio of clients- UBER Driver operations in India, Mexico and Latin Americas, UBER street sales fleet, OYO, Eureka Forbes Ltd, United Technologies, getcarbon (Largest Nigerian Financial services company)
- Propel organisation's success with blended learning approach, involving a combination of bite-sized micro learning videos and in person workshops and interactions that cater to dispersed work teams
- Orchestrate content creation for both functional skills and universally applicable soft skills that drive strong service culture across industries
- Enable ecosystems to be self-sustained by developing organisations' own operational leads with coaching skills, making coaching and learning as important cultural pillars of any organisations
- Decision making basis inference and application of data to enhance engagement on mobile platform for learner, coach and content adoption
- Led teams with growth mindset of putting learners' perspective ahead in every process, thereby also influencing BigSpring's product road map that's constantly evolved basis learners' behaviours
- Build organisation's team of content leads and coaches with defined Recruitment practices across channels- consultants, campuses, referrals
Head- Regional Retail Human Resource
Reliance Brands Ltd
01.2018 - 06.2018
- Established Human Resource practices across the entire 'Employee Life Cycle', from Talent recruitment, hiring, onboarding, development, progression platforms, appraisals, engagement to exit processes, across North and East India- encompassing 70 stores, with 560 employees
- Headed Human Resource process for Luxury brands under RBL portfolio- Ermenegildo Zegna, Bally, Kate Spade and Paul & Shark
- Led campus channel for Talent Acquisition- both for Corporate and front end hiring
- Custodian of dashboards with action points to maintain healthy retention
- Bench-marked compensation and benefits of organisation against industry practices to retain organisational position of market leader
- Developed process for identifying high performers and prepare them for next level through Assessment and Development Centre
Head Of Training & Development
Reliance Brands Ltd.
02.2013 - 09.2017
- Core part of the top management of the organization, role included a combination of strategy and execution in establishing business and people practices
- Led the entire Learning portfolio of the customer facing retail organization, including talent acquisition and talent development
- Key coordinate to understand the global positioning and service standards of the Brand from International partner and implement the ethos in India business, thus ensuring seamless guest experience with the global bench marking
- Core ally of Business Heads to identify the business needs and advancements across Brands and designed and implemented training interventions across the retail front end to attend to the same
- Head of developing "Alternate Channels of Recruitment', contributed 67% of the total hiring at retail end through strong campus network and employee referrals year on year since the inception of this channel in 2013
- As part of a 'Talent Management' practice, designed the internal Assessment Development Centres for assessing skill sets for lateral promotions for corporate positions in buying, training, marketing and visual merchandising
- Custodian of 'Talent Progression' matrix at the store, identifying the top performers and developing them for taking on next levels in the organization
Training Manager
The Oberoi And Trident Nariman Point, Mumbai
12.2009 - 12.2012
- Led the 'Learning and Development' framework for both hotels and a special project
- Designed and delivered training plan including modules on both functional and behavioral skills
- Responsible for Net Promoter Score for the hotels; Custodian of Product and Service Audits in line with Leading Quality Assurance Parameters
- Custodian of Employee Engagement process and activities
- Steered the Annual Appraisal Process and reviews
- Redesigned the Training Need Identification Process, mapping the training budget and consultant identification to the financial year cycle
- Recruitment Panel Member for Executive as well as Team Member Recruitment and Selection
- Head of Internal Communications of the hotels
- Core Committee Member for ISO 22000 Certification and Post Certification Audits
- Spearheading CSR initiatives in the organization; actively interacting with various NGOs
Manager- Human Resource + Training
Velassaru Maldives, Universal Resorts
09.2008 - 11.2009
Training Manager
The Oberoi Udaivilas
08.2006 - 09.2008
Assistant Manager, Food And Beverage
The Oberoi Grand, Kolkata
08.2002 - 07.2006
Education
Executive Programme in Human Resource Management -
Indian Institute of Management Calcutta
Kolkata, WB2012
Post Graduate Diploma in Guest Service Management -
The Oberoi Centre of Learning And Development (OCLD)
New Delhi2002
Diploma - Hotel Management, Applied Nutrition And Catering
Institute of Hotel Management
Lucknow2000
Bachelor of Business Administration -
The Annamalai University
Chennai, India2000
Skills
- Digital Learning Solution
- Team Enhancement
- Business Solution Mindset
- Engagement across Dispersed Work Teams
- Empathetic and Strategic leadership
- Content Ideation
- Talent Acquisition
- Competency and Skill Development
- Impact and Outcome Orientation
- Data Inference and Analysis
- Designing Learning Management System
- Building Coaches
Timeline
Vice President of Talent Management
Stanza Living
12.2019 - Current
Director
BigSpring Pvt. Ltd
06.2018 - 09.2019
Head- Regional Retail Human Resource
Reliance Brands Ltd
01.2018 - 06.2018
Head Of Training & Development
Reliance Brands Ltd.
02.2013 - 09.2017
Training Manager
The Oberoi And Trident Nariman Point, Mumbai
12.2009 - 12.2012
Manager- Human Resource + Training
Velassaru Maldives, Universal Resorts
09.2008 - 11.2009
Training Manager
The Oberoi Udaivilas
08.2006 - 09.2008
Assistant Manager, Food And Beverage
The Oberoi Grand, Kolkata
08.2002 - 07.2006
Executive Programme in Human Resource Management -
Indian Institute of Management Calcutta
Post Graduate Diploma in Guest Service Management -
The Oberoi Centre of Learning And Development (OCLD)
Diploma - Hotel Management, Applied Nutrition And Catering
Institute of Hotel Management
Bachelor of Business Administration -
The Annamalai University
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