Nupur Gupta
Banker
Delhi
Summary
A dynamic professional with 15 years of rich experience in banking (Commercial Banking and Wholesale Banking). Currently designated as Assistant Vice President , Client Service Desk , Sumitomo Mitsui Banking Corporation New Delhi.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
15
15
years of professional experience
Work History
Assistant Vice President
Sumitomo Mitsui Banking Corporation
09.2021 - Current
- To centrally communicate with the Banks clients and cater to their post transactions queries and requests .
- Effective and efficient coordination with the Front office and back office team members.
- Follow preventive and procedural control to mitigate information leakage and Operation Risks.
- Ensure and maintain quality service delivery. As a Team leader , manage team performance and deliverable .
- Participate in various projects and Customer service Committee meetings and put across the voice of the Clients .
- Explore areas of Process improvement and system Enhancements and coordinate for implementation.
- Work and manage a team where operational controls are manual .
- Ensure that defined procedures and associated controls are followed at all times.
- Established a high-performance culture within the team by setting clear expectations and providing regular feedback on individual performance contributions.
- Optimized resource allocation by analyzing operational needs, reallocating resources as needed to maximize efficiency across all functions.
- Increased efficiency by streamlining processes and implementing new software tools for the team.
- Fostered strong relationships with key clients, leading to repeat business and a significant increase in customer satisfaction ratings.
Sr. Client Coverage Manager
Standard Chartered Bank
Delhi
03.2015 - 08.2021
- As CCM, ensures that client transactions relating to Trade, CMS, inward / Outward Remittances are processed without any delay
- To reduce the turnaround time for the resolution of queries and give satisfactory responses within one day to the Clients.
- To followup with the various teams / depts for client transactions and queries
- To arrange smooth flow of all the transaction related documents from Customers end till the back end processing team
- To the maximum extent, move the clients on automated systems and E-Channels so that manual effort and paperwork is reduced.
- To arrange to resolve all discrepancies in client documentations.
Officer
Standard Chartered Bank
Gurgaon
12.2012 - 01.2015
- As a CSM ensures that the client gets resolution of their queries within the TAT
- To ensure that all the client calls are responded well in time
- Ensures that the all Client emails are delivered within the proper frame of lines
- To follow-up with the processing teams / clients.
- To educate the client on using the S2B portal for faster and smooth transaction processing
- To resolve client queries in the minimum time frame with the best resolutions.
Officer
Standard Chartered Bank
Gurgaon
08.2011 - 11.2012
- As a Team Leader ensures timely and accurate processing of O/S cheques and work to improve the ways by which the Clients gets the credit on time
- Acted as a Backup for logistics, involved in Vendor Management, handled Queries relating to Vendor issues, Prepared MIS for Outstanding National Tracker locations, Co-ordinated with the vendors for timely receiving and dispatch of Chqs
- To mark the Returns and Corr banks on daily basis without fail and dispatch the returns to the clients without fail the same day
- To send the Discrepancies on daily basis to the Client s and mails are marked to CSG for correct address required or Correct Client Code required
- To reconcile that no open items appear in Nostros/OCCS
- To ensure that there is no adverse comments/findings in any internal/external audit
- Satisfactory rating achieved in component under control
- To generate new ideas for an improved process and guidance given to the coordinators .
Credit Risk Officer
Standard Chartered Bank
Gurgaon
12.2010 - 07.2011
- Zero tolerance on errors pertaining to Lodgements, Withdrawl and safe keeping of secured documents
- To act as the Custodian of the documents
- To lodge the documents, carefully segregating and filling of the documents
- To process the Stock Statements and maintain an Excel for the Docs Sent.
Branch Service Partner
Yes Bank Ltd.
Ambala
10.2009 - 11.2010
- Handled Teller seat efficiently with no Losses and Errors done, preparing Cash Sheet and all the Branch Reports for Cash, Clearing and Account Opening
- Responsible for Clearing House activity, collecting and distributing of Outward and Inward cheques, processing of the same and Dividend Warrants in Customers Accounts
- Coordinated with the Sales Team and Increased business through networking and building new client relationships
- Appreciated by the Branch Head and Other employees many times for Revenue Generation of the Branch
- Assisted managers in identifying Growth opportunities for the branch
- Maximized customer satisfaction with quality service and resolving Customer Queries through CQMS (Customer Query Management Service)
- Managing Account Opening process, approving and sanctioning different accounts (Individual and Non-Individual accounts) brought by the Sales Staff
- Custodian for the ATM of the Branch.
Education
S.S.C - undefined
Convent of Jesus & Mary school (CBSE), Ambala
H.S.C - undefined
Convent of Jesus & Mary school (CBSE), Ambala
B.Com - Bachelor of Commerce
S.D College, Kurukshetra University
MBA - Finance
University School of Management, Kurukshetra University
Skills
Client service Lead
Project Manager
Process Manuals
Automation and Digitalisation
Procedural control and Risk Management
System enhancements
Design thinking Workshop
MS office
Personal Information
- Father's Name: Mr. Nalin Gupta
- Date of Birth: 03/16/87
- Nationality: Indian
- Marital Status: Married
Achievementsextracurricular
- Proven performer with an excellent track record in Banking
- Awarded with many achiever awards during the tenure of Banking
- 100% achievement of targets for increasing Revenue of the Branch
- Promotion Campaign of Kingfisher Airlines in Professional Course
- Case Studies relating to Dabbawalas of Mumbai and many more
- Won many General Proficiency and Merit Awards in School
- Captain of the Courage House
- Active participation in various extra-curricular activities
Training
An Analysis of Commodity Spread as an Investment Decision criterion and Factors affecting prices of crude oil and gold from UNICON INVESTMENTS SOLUTIONS, New Delhi for about 2 months.
Otherskillsabilities
- Strong work ethics and ability to work under pressure
- Effective communicator with strong interpersonal communication skills
- Quick learner and ability to grasp new tasks without much practice or supervision
- Good mathematical skills
- Fluent in written & spoken English
Languages
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Punjabi
Upper intermediate (B2)
Timeline
Assistant Vice President
Sumitomo Mitsui Banking Corporation
09.2021 - Current
Sr. Client Coverage Manager
Standard Chartered Bank
03.2015 - 08.2021
Officer
Standard Chartered Bank
12.2012 - 01.2015
Officer
Standard Chartered Bank
08.2011 - 11.2012
Credit Risk Officer
Standard Chartered Bank
12.2010 - 07.2011
Branch Service Partner
Yes Bank Ltd.
10.2009 - 11.2010
S.S.C - undefined
Convent of Jesus & Mary school (CBSE), Ambala
H.S.C - undefined
Convent of Jesus & Mary school (CBSE), Ambala
B.Com - Bachelor of Commerce
S.D College, Kurukshetra University
MBA - Finance
University School of Management, Kurukshetra University
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