Nupur Mukherjee
Quality and Operation Lead
New Delhi
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
16
16
years of professional experience
Work History
Team Lead Operations/Quality
Vaco Binary Semantics
08.2020 - Current
- Supervising Quality and Operations.
- Collected, arranged, and input information into database system.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Created detailed project plans outlining goals, timelines, resources, and budgets to ensure alignment with company objectives.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Designed strategic plan for component development practices to support future projects.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
Senior Data Analyst
Intelenet Global Services (erstwhile Serco Global Services)
01.2012 - 01.2018
- Joined as Quality Analyst and promoted to Senior Analyst in 2017
Collection Executive
Jindal Intellicom Contact Centre
01.2008 - 01.2012
- Joined as collection executive
- Moved to data handling and audits team to monitor compliance; promoted to Quality Analyst within 18 months.
Education
BA. Eco (Hons.) -
University of Delhi
Skills
Work Planning
Meeting facilitation
Logistics Coordination
Human Resources Management
Decision-Making
Audit reporting
Quality Improvement
Relationship Building
Coaching and Mentoring
Professional Highlights
- Over 10 years’ experience in Quality, Analytics and Operations
- Created internal audit processes and tests as they relate to regulatory and compliance financial guideline.
- Maintained monthly average target of quality control evaluations completed per day/per month.
- Recommended opportunities for improvement to ensure improved compliance and mitigated risk.
- Immediately alerted management to critical deficiencies, violations of policies, and/or regulations discovered during the evaluation process.
- Observed trends and made recommendations for improving work processes, reducing errors and increasing customer satisfaction.
- Worked with executive leaders across value streams to ensure business continuity plans were in place in the event of a disaster or outage.
- Strong listening and interpretative skills for facilitating understanding of issues and solution design.
- Trained in Six Sigma concepts and BI tools for visualization.
Accomplishments
- Achieved Efficient Training by introducing Decision Tree
- Prepared guidelines to create process workflow
Timeline
Team Lead Operations/Quality
Vaco Binary Semantics
08.2020 - Current
Senior Data Analyst
Intelenet Global Services (erstwhile Serco Global Services)
01.2012 - 01.2018
Collection Executive
Jindal Intellicom Contact Centre
01.2008 - 01.2012
BA. Eco (Hons.) -
University of Delhi