Nupur Patil
PUNE
Summary
Dynamic Process Trainer with a proven track record at EXL, successfully leading the transition of four tier-2 voice processes in one year. Expertise in developing impactful training materials, enhancing customer experience, and utilizing certified Canva design skills. Recognized for exceptional team-building abilities and effective feedback analysis that drives performance improvements. Committed to fostering a culture of continuous learning and development.
Overview
3
3
years of professional experience
Work History
Process Trainer
EXL
PUNE
12.2021 - Current
- Analyzed existing processes and developed improvement plans based on best practices.
- Led successful transition of four tier-2 voice processes within a year.
- Created and offered additional materials to enhance training.
- Used role-playing, lectures, and simulations to present information in various instructional techniques and formats.
- Implemented feedback loops to gather audience insights for future content development.
- Participated in team meetings to discuss strategies for improving customer experience.
- Resolved escalated customer inquiries promptly, while maintaining high levels of professionalism.
- Collaborated with clients to identify process errors, and propose solutions.
Education
Master of Arts - Master in Journalism And Mass Communication
Fergusson College
Pune04-2021
Government Certification of Computer Typing (120 Wpm) -
GCC-TBC
Pune06-2018
Bachelor of Science - Environmental Studies
Fergusson College
Pune04-2018
Skills
- Certified Canva designer
- Multitasking capacity
- Documentation and recordkeeping
- Team building
- Soft skills training
- Feedback analysis
- Coaching and mentoring
- Train-the-trainer
- Training program development
Accomplishments
Received Extra Miler award in 2023
Timeline
Process Trainer
EXL
12.2021 - Current
Master of Arts - Master in Journalism And Mass Communication
Fergusson College
Government Certification of Computer Typing (120 Wpm) -
GCC-TBC
Bachelor of Science - Environmental Studies
Fergusson College
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