Teaching the Kids
Nupur Sharma
Aspirant Teacher
Raipur,India
Summary
Multitasking Incident Manager with a background in remediation planning and execution. A determined employee with over 3 years of successfully handling high priority incidents and finding ways to limit impact. Committed to remaining poised and calm in high pressure situations.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Incident Manager
Wipro
Gurgaon, India
04.2014 - 03.2018
- Gathered data from incidents that had been remedied for careful review and analysis to prevent future events.
- Developed highly effective incident response team and trained extensively in preparation for possible events.
- Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.
- Assessed incident priority based upon impact to business and escalated issues as necessary.
- Coordinated [Type] projects, defined scope and managed milestones.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Led team for software engineering services and supported key clients in development efforts, establishing standards, determining specifications and creating Service and Operational Level Agreements (SLA) and (OLA).
Technical Executive
HCL Technologies
Noida, India
02.2012 - 03.2014
- Coordinated technical training and personal development classes for staff members.
- Oversaw IT department operations and training.
- Updated customers and senior leaders on progress and roadblocks.
- Guided organizational technology strategy and roadmaps.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
Education
Bachelor of Science - Electronics And Telecommunications
Chhattisgarh Swami Vivekananda Technical Universit
Raipur, Chhattisgarh 08.2007 - 04.2011
Bachelor of Education
Pt. Ravi Shankar Shukla University
Raipur, Chhattisgarh 01.2022 - Current
Skills
Effective communication
undefinedAccomplishments
Star Performer award for excellent performance work in the projects.
Received number of appreciations from clients and stakeholders for the exceptional work.
Appreciation for the resolution and efforts made during infamous Maggie crisis.
Certification
ITIL
Interests
Problem Solver
Attentive listener
Have played state level basketball representing Chhattisgarh
Timeline
Bachelor of Education
Pt. Ravi Shankar Shukla University
01.2022 - Current
ITIL
06-2015
Incident Manager
Wipro
04.2014 - 03.2018
Technical Executive
HCL Technologies
02.2012 - 03.2014
Bachelor of Science - Electronics And Telecommunications
Chhattisgarh Swami Vivekananda Technical Universit
08.2007 - 04.2011
Similar Profiles
Mohil Pushpraj DhadgeMohil Pushpraj Dhadge
Senior DevOps Engineer at WiproSenior DevOps Engineer at Wipro
Harshit MishraHarshit Mishra
Associate analyst at WiproAssociate analyst at Wipro
RICHA KAPURRICHA KAPUR
Principal Consultant at WiproPrincipal Consultant at Wipro