Nur Raihan Hj. Zaharudin

• Make analyzing data and business reporting with Power BI platform per monthly.
• Monitoring and Evaluate of the capturing survey information to get the data of the MARA users and derive the insights using Microsoft Form, Excel and Power BI.
• Make adjustment and enhancement layout of the AI Chatbot "MAYA" together with the enhancement for the MARAeps system based on the request changes form.
• Create and analyzing AI Chatbot intents by established software tools to make an AI agent chatbot for the usability of MARAeps users.

• Tracking progress management tasks related with the adhoc workload.

• Attend monthly meeting provided by the Department of management.

• Lead Pengerang Website implementation with Product Owners
• Translated business requirements into technical specifications with Enterprise Architecture teams
  Managed testing cycles and issue tracking using Microsoft Azure/
• Delivered MEET Registration system enhancements using HTML, CSS, JavaScript, and SQL
• Assist for the employee ID Card Registrations and the visitors who enroll in the both PETRONAS Towers.
• The problem raised issues will be encounter by the internal testing first before making for the trials implementation gateway system by using MEET Registration platform to scan the QR and make an
  appointment first before enter in the premise.
• The salary and the reimbursement salary was provided by the vendor company named : FPT Corporation

• Prepared testing documentation for multi-country immigration systems
• Conducted system analysis using SDLC, SRS, and URS standards
• Conducted user acceptance testing to validate system functionality and improve user experience.
• Facilitated training sessions for end-users, enhancing their understanding of system features and functionalities.

• Monitored Rapid Bus HQ workflow systems for service delivery optimization
• Managed MyIPO registration for intellectual property compliance
• Assisted with day-to-day operations, working efficiently and productively with thel team members.

• Designed system wireframes and process diagrams using Visio
• Translated requirements into pseudocode for development teams
• Enhanced system efficiency by identifying and resolving complex technical issues.
• Assisted in the development of long-term IT strategies aligned with overarching organizational goals.

• Supported MOF system enhancements and technical documentation
• Executed data cleaning and migration tasks for MAMPU projects
• Implemented software solutions that improved data accuracy and streamlined workflows.
• Supported project management initiatives by gathering and analyzing stakeholder requirements effectively.