Nurhulhaq Shaikh
BI Associate
Bangalore,Karnataka
Summary
Dynamic, results-oriented professional eager to embrace new challenges and drive impactful outcomes. Strong work ethic, adaptability, and exceptional interpersonal skills enable thriving in both independent and collaborative environments. Proficient in data analysis, transforming raw data into actionable insights using advanced SQL and data visualization tools to inform strategic business decisions. Knowledgeable in database management and committed to fostering teamwork to develop effective data-driven strategies.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Business Intelligence Analyst (BI Associate)
Concentrix
Bangalore
08.2025 - Current
- Implement and manage cross-functional KPIs: Develop and oversee performance indicators to generate actionable insights that drive data-driven decisions and business value.
- Maintain a single source of truth: Structure and manage data and information to ensure consistency and reliability across the organization.
- Act as a Subject Matter Expert (SME): Bridge cross-functional teams to improve data availability, accuracy, and accessibility.
- Ensure data quality: Validate, verify, and monitor data for accuracy and timeliness before presentation or reporting.
- Support solution development: Collaborate with development and application delivery teams to design and deliver reports and dashboards for regular KPI tracking (daily, weekly, monthly, quarterly, annually).
- Assist with system updates and testing: Work with subject matter experts across departments to optimize reporting and test system enhancements.
- Develop documentation and reference materials: Create SOPs, knowledge base articles, playbooks, and methods for monitoring/reporting data incidents.
- Foster collaboration: Promote teamwork and break down functional silos to achieve measurable business outcomes.
- Uphold data confidentiality: Maintain the confidentiality and integrity of sensitive business information.
- Reduced manual data entry errors by automating routine tasks using SQL scripts and ETL tools.
Workforce Management Analyst
Concentrix
Bangalore
02.2024 - 08.2025
- Monitor real-time queue performance: Actively oversee queues and promptly highlight if service levels (SL) are at risk or impacted.
- Proactive client engagement: Participate in client discussions via RTA chat groups to address real-time issues and collaborate on solutions.
- Identify and report leakages/utilization drops: Quickly detect and report any process leakages or declines in resource utilization to the service delivery teams.
- Establish Reporting & MIS for new accounts: Set up comprehensive reporting and Management Information Systems (MIS) frameworks for newly acquired accounts.
- Team management: Lead and manage a team of Reporting Associates, ensuring effective performance and development.
- Report and dashboard automation: Drive automation efforts for current reports and dashboards to improve efficiency and accuracy.
- Oversee incentives, payroll, and invoicing: Manage monthly incentive calculations, payroll processes, and client invoicing tasks.
- Prepare and publish periodic reviews: Compile and share regular review reports (e.g., daily, weekly, monthly) for both clients and internal stakeholders.
- Govern client/internal reporting: Ensure governance and timely dissemination of all required client and internal reports.
- Create interactive dashboards: Design user-friendly, interactive dashboards in Excel and Power BI to provide actionable insights to stakeholders.
- ID management: Handle user ID administration and access management in accordance with business requirements.
Advisor-II Transaction, Operations
Concentrix
Bangalore
08.2023 - 01.2024
- Content Moderation and Review: Evaluate and moderate user-generated content (such as comments, videos, and links) following Child Safety and content policy guidelines established by the client and management.
- Decision-Making on Content Permissibility: Assess and mark content to determine whether it is appropriate to be published or needs to be restricted or removed from the platform.
- Provide Feedback for Policy Enhancement: Regularly share insights and suggest improvements to management regarding policy updates based on observed trends and edge cases.
- Community Guidelines Compliance: Review and analyze videos and links for potential violations of YouTube's Community Guidelines, ensuring all content abides by platform rules and safety standards.
Advisor Transaction I
Concentrix
Bangalore
01.2022 - 07.2023
- Moderate and Review Comments: Assess and review YouTube comments for adherence to Child Safety and content policy guidelines defined by the client and management.
- Policy Enforcement: Make informed decisions on whether specific comments should be allowed or removed from the platform, ensuring compliance with all guidelines.
- Policy Feedback and Improvement: Provide regular feedback to management regarding observations, policy gaps, and suggestions for updates or improvements to moderation guidelines.
- Maintain Community Safety: Proactively support the creation of a safe online environment by identifying and escalating potentially harmful or non-compliant user comments.
Graduate Engineering Trainee
BEML
Bangalore
11.2020 - 11.2021
- Design Engineering for Railway Systems: Designed the Front Emergency Exit Door (FEED) and Automatic Opening Doors for the RS-15 and MRS-1 railway projects.
- Developed and prepared technical manuals for FEED and door systems, ensuring clear guidance for installation, operation, and maintenance.
- Component Design and Layout: Engineered and optimized the design and layout of runners and diffusers for rolling stock projects such as MRS-1, RS-15, and BMRCL.
- SAP System Involvement: Utilized SAP Production Planning (PP) and Materials Management (MM) modules to support engineering-related processes and maintain accurate project data.
- Problem Solving and Solution Evaluation: Identified, assessed, and evaluated innovative solutions to complex engineering challenges, enhancing project outcomes.
- Project Documentation and Support: Contributed to the preparation of comprehensive project plans, specifications, and technical reports for various engineering projects.
- Navigated challenging situations confidently by leveraging comprehensive technical knowledge and strong problem-solving abilities.
- Developed strong communication skills by presenting technical information to non-experts during meetings and presentations.
CNC
Cnc Autocom
Bangalore
09.2020 - 11.2020
- Increased production efficiency by setting up, operating, and maintaining CNC lathe machines.
- Enhanced production efficiency by optimizing CNC press brake machine settings and tooling adjustments.
- Developed prototypes using rapid prototyping methods such as 3D printing or CNC machining for efficient validation of form, fit, and function concepts before mass production launch.
- Applied expert knowledge of CNC machinery programming for efficient automation in the manufacturing process of custom parts.
Education
Bachelor of Engineering - Mechanical Engineering
East West Institute of Technology
Bangalore01.2019
Diploma - Mechanical Engineering
Mahatma Gandhi Polytechnic
Yadgir01.2016
Skills
- Data analysis expertise
Interactive dashboard development
Critical thinking abilities
Critical thinking abilities
Flexible problem-solving
Collaborative teamwork
Strong verbal communication
Data visualization expertise
Proficient in data analysis using Excel
Data manipulation using SQL
Statistical analysis
- Business intelligence analysis
- Data analysis expertise
Certification
Microsoft Excel 365 - Beginner to Advanced Level
Timeline
Business Intelligence Analyst (BI Associate)
Concentrix
08.2025 - Current
Workforce Management Analyst
Concentrix
02.2024 - 08.2025
Advisor-II Transaction, Operations
Concentrix
08.2023 - 01.2024
Advisor Transaction I
Concentrix
01.2022 - 07.2023
Graduate Engineering Trainee
BEML
11.2020 - 11.2021
CNC
Cnc Autocom
09.2020 - 11.2020
Bachelor of Engineering - Mechanical Engineering
East West Institute of Technology
Diploma - Mechanical Engineering
Mahatma Gandhi Polytechnic
Similar Profiles
Arnold GarciaArnold Garcia
Team Leader - Service Delivery at ConcentrixTeam Leader - Service Delivery at Concentrix
Chynna ThomasChynna Thomas
Customer Service Agent at ConcentrixCustomer Service Agent at Concentrix
Mercedes EllisMercedes Ellis
Case Manager at ConcentrixCase Manager at Concentrix
SHASHI SHEKAR N SSHASHI SHEKAR N S
Senior Executive at CBRE South Asia Pvt Ltd. (Client : Fidelity Investments)Senior Executive at CBRE South Asia Pvt Ltd. (Client : Fidelity Investments)
Sheeba RSheeba R
Senior Engineer at OracleSenior Engineer at Oracle