Nursafique Ahmed
Guwahati
Summary
Dynamic Service Engineer with extensive expertise in advanced In-Vitro Diagnostics Equipment, specializing in installation, Preventive Maintenance, calibration, validation, demonstration, and troubleshooting to ensure compliance and maximize uptime. Skilled in delivering exceptional customer support and optimizing processes to enhance laboratory operations. Strong foundation in Electrical & Electronics Engineering with a proactive approach to problem-solving and continuous improvement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Engineer-Customer Care
Sysmex India Private Limited
12.2022 - Current
- Performed installation, calibration, and commissioning of diagnostic instruments(Hematology Analyzer, Coagulation Analyzer, Urine Analyzer,Cyflow Counter) ensuring accurate performance and compliance with quality standards.
- Executed Preventive Maintenance , System modifications , troubleshoot instrument breakdowns and errors by utilizing advanced diagnostic skills. Collaborated with technical teams and escalated complex issues when required to ensure quick resolution and optimal equipment performance.
- Resolved complex networking and interface issues for IVD instruments, ensuring minimal instrument downtime and smooth laboratory operations.
- Maintained disciplined service reporting through CRM systems, ensuring adherence to compliance and safety standards.
- Managed spare parts inventory, promote customer contracts(AMC/CMC) ensuring efficient territory management.
- Built and sustained strong customer relationships through responsive service, effective technical support and collaborate with cross-functional teams to enhance customer satisfaction.
Customer Support Engineer
Nihon Kohden India Pvt. Ltd
06.2021 - 12.2022
- Oversee the complete installation, commissioning, calibration and validation of Medical Equipment and laboratory instrument (Patient Monitors, Defibrillators, ECG, EEG/EMG, Hematology Analyzers) across the North-East India region.
- Delivered basic operational training during installations, enhancing end-user proficiency and confidence.
- Execute the timely completion of preventive maintenance services to maximize equipment reliability, minimize downtime, and enhance the overall customer experience.
- Collaborated with technical teams and escalated complex issues when required to ensure quick resolution and optimal equipment performance.
- Promote AMC/CMC and collaborate with sales teams for product demonstrations to increase sales revenue. Managed spare parts and accessory inventory.
- Ensure the accurate and timely submission of all mandatory documentation, including installation reports, technical service reports, and field activity logs.
Service Engineer
Arkray Healthcare Pvt. Ltd.
12.2017 - 06.2021
- Installed, validated, and maintained various Semi and Fully Automated laboratory instruments ( Biochemistry Analyzer, Hematology Analyzer, Coagulation Analyzer,ELISA) and delivered basic operational training during installations
- Adhered to organizational field service policies, procedures, and safety standards, maintaining service quality and compliance.
- Generated service revenue by promoting AMC/CMC of instruments and collaborate with sales team for product
demonstrations to increase sales revenue. - Demonstrated flexibility by traveling within the assigned territory, often at short notice, to meet critical service requirements.
Education
Bachelors of Engineering - Electrical & Electronics Engineering
Annamalai University
Chidambaram,TN08.2013
Higher Secondary -
Cotton College
Guwahati05.2009
Skills
- Installation ,Commissioning and Validation
- Preventive Maintenance (PM) & Modifications
- Troubleshooting & Root Cause Analysis
- Application & Technical Support
- Customer Relationship management
- LIS Support
- Microsoft Office
- Inventory & Spare Parts Management
- Documentation, Compliance & Service Reporting
Accomplishments
- Awarded Q4(FY 2023-24) Hats Off Award at Sysmex India Pvt Ltd for Successfully completing installation and commissioning of 30+ Cyflow Counters across multiple CD4 Lab. of North East India, ensuring seamless operations and compliance.
- Awarded Star Performer of the Month (April 2022) at Nihon Kohden India Pvt. Ltd. for exemplary contribution and outstanding performance.
- Awarded Anundoram Barooah Cash-cum Laptop Award for securing 1st Division in HSLC-2007 examination.
Certification
- Successfully completed six months training in "Advanced Industrial Automation" from Indo-German Institute of Advanced Technology.
- Successfully completed training in "Basic Electrical Plus" from BSNL,RTTC Guwahati.
- Successfully completed six months "Diploma in Computer application" from Infocare.
- Electrical Supervisor's certificate of competency.
LANGUAGES
English
Hindi
Assamese
Bengali
STRENGTH
- Problem-Solving Ability.
- Strong Technical Troubleshooting Skills.
- Excellent oral and written communication skill.
- Customer-Centric Approach.
- Hardworking , punctual and sincere.
- Teamwork and cooperation.
- Adaptability & Flexibility.
Hobbies and Interests
Traveling, Photography, Community Service, Music.
Timeline
Senior Engineer-Customer Care
Sysmex India Private Limited
12.2022 - Current
Customer Support Engineer
Nihon Kohden India Pvt. Ltd
06.2021 - 12.2022
Service Engineer
Arkray Healthcare Pvt. Ltd.
12.2017 - 06.2021
Bachelors of Engineering - Electrical & Electronics Engineering
Annamalai University
Higher Secondary -
Cotton College