Summary
Overview
Work History
Education
Skills
Languages
Extracurricular Activities
Disclaimer
Timeline
Generic

NURUL MOIN KHAN

Cuttack

Summary

Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Overview

4
4
years of professional experience

Work History

Physics Wallah
02.2025 - Current
  • Managing 150+ outbound sales calls daily to promote products and services.
  • Consistently met and exceeded monthly sales targets by 15–20%.
  • Built rapport with potential customers, leading to improved conversion rates.
  • Handled objections and closed deals using consultative selling techniques.
  • Accurately recorded customer interactions and sales data in CRM systems.
  • Collaborated with team members to improve scripts and sales strategies.

Customer Executive

VOLTAS PVT LTD
Cuttack
03.2023 - 12.2024
  • Collaborated with team members to ensure smooth daily operations and service delivery.
  • Processed customer orders accurately using internal management systems.
  • Handled customer complaints effectively to maintain satisfaction and loyalty.
  • Maintained organized records of customer interactions for future reference.

NEXGEN RENAISSANCE
01.2021 - 03.2023
  • Responded to 30+ customer chats and 50+ emails daily, providing timely and accurate support for product inquiries, complaints, and service issues.
  • Delivered written responses with professionalism, clarity, and empathy, maintaining brand voice and tone.
  • Resolved technical and account-related issues, ensuring a high first-contact resolution rate.
  • Managed multiple conversations simultaneously while maintaining high accuracy and customer satisfaction.
  • Logged all interactions in CRM software, ensuring accurate record-keeping and follow-up.
  • Identified recurring customer issues and provided feedback to improve help center content and internal processes.
  • Maintained an average response time under company SLA and received consistent positive feedback from customers.

Education

B.TECH In Automotive Engineering

NIET UNIVERSITY
BARANG,BHUBANESWAR
03-2025

12th - Science

CHRIST COLLEGE
CUTTACK
01.2021

10th -

St. Xavier's High School
BARABATI STADIUM,CUTTACK
01.2019

Skills

  • Communication skills
  • Clear verbal communication
  • Active listening
  • Professional phone etiquette
  • Customer service
  • Conflict resolution
  • Patience and empathy
  • Handling complaints
  • Technical skills
  • Data entry and typing speed
  • Customer relationship management
  • Technical troubleshooting
  • Problem solving
  • Quick decision-making
  • Analytical thinking
  • Troubleshooting customer issues
  • Time management
  • Multitasking under pressure
  • Meeting call quotas
  • Prioritizing tasks
  • Teamwork and adaptability
  • Collaborative work
  • Flexibility in shift schedules
  • Adapting to policy changes

Languages

English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2

Extracurricular Activities

Working as a Youth Leader in Star Foundation Charitable Trust Organized Open-Mic Events and Concert

Disclaimer

I hereby declare that the information provided above is accurate to the best of my knowledge.

Timeline

Physics Wallah
02.2025 - Current

Customer Executive

VOLTAS PVT LTD
03.2023 - 12.2024

NEXGEN RENAISSANCE
01.2021 - 03.2023

B.TECH In Automotive Engineering

NIET UNIVERSITY

12th - Science

CHRIST COLLEGE

10th -

St. Xavier's High School

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NURUL MOIN KHAN