NUSRAT FATHIMA
Summary
Project Manager with 14+ years of experience delivering complex, multi-stakeholder digital projects across global clients (US, UK, Australia, Middle East). Known for on-time, high-quality delivery, exceptional stakeholder management, and people-centric leadership resulting in near-zero attrition and high team engagement. Strong background in Quality Assurance, agile delivery, and managing 17+ concurrent projects in the same delivery phase with strong prioritization and multitasking capabilities.
Overview
15
15
years of professional experience
Work History
Project Manager
Specbee
07.2020 - Current
- Successfully delivered 30+ global digital projects with 95%+ on-time delivery, supporting enterprise and public-sector clients across utilities, finance, retail, healthcare, NGOs, and aerospace domains.
- Managed 17 concurrent projects in the same delivery phase by applying strong prioritization, dependency tracking, and delivery governance.
- Reduced defect leakage by ~35% by embedding a quality-first mindset and early QA involvement across the SDLC.
- Enabled 20-30% faster release cycles through improved sprint planning, risk forecasting, and cross-team coordination.
- Saved clients an estimated ₹1Cr+ cumulatively through reduced rework, fewer production issues, and improved delivery efficiency.
- Achieved near-zero attrition by fostering a psychologically safe, motivating work environment where teams felt empowered and supported.
- Improved team productivity by ~25% by identifying skill gaps, realigning roles, and mentoring team members to multitask effectively.
- Recognized for proactive stakeholder management, resulting in ~30% reduction in escalations and improved client satisfaction.
- Led and mentored 15-25 member cross-functional teams across geographies (India, US, UK, Middle East).
- Delivered an award-winning digital platform - W3 Award 2024 (Best Utility Website Design - LADWP).
- Key Clients: Acquia, Alshaya, Veolia, IOM, National Grid (US), British Business Bank (UK), LADWP (USA), IEEE, ITSOC, Maximus Air (Dubai), Dr. Reddy's, Mintlify, Grey Muzzle (NGO)
Associate
Cognizant
08.2015 - 12.2020
- Led QA delivery and coordination for large-scale enterprise clients across the US, UK, Singapore, and Australia.
- Managed testing teams of 8-15 members, ensuring consistent quality and on-time releases.
- Improved test execution efficiency by ~30% through automation enablement and optimized test planning.
- Reduced production defects by ~25% by strengthening test review processes and defect triage practices.
- Actively collaborated with onsite and offshore stakeholders, contributing to high client retention and repeat engagements.
- Delivered automation framework setup, script reviews, dry runs, and reporting for multiple parallel releases.
- Key Clients: Dun & Bradstreet (US), DFS (Singapore), Matalan (UK), SFG (Australia), Reliance
Programmer Analyst
Cognizant
06.2011 - 08.2015
- Designed and executed manual and automated test cases for global travel and hospitality platforms.
- Contributed to early Selenium automation adoption, improving regression coverage and release confidence.
- Consistently recognized for defect quality, test accuracy, and collaboration with development teams.
- Key Clients: Orbitz Worldwide (US), Best Western International (US), USL Digital
Education
Master of Computer Applications - Computer Science
IGNOU
Chennai06-2015
Bachelor of Computer Applications -
Bharathiyar University
Coimbatore07-2011
Skills
- Project & Program Management
- Risk forecasting
- Cross-functional collaboration
- Agile methodologies
- Client relationship management
- Effective communication
- Problem solving
- Software development lifecycle
- Task prioritisation
- Processes and procedures
- Scope management
- Project planning
- Scrum
- Kanban
- Quality Assurance Strategy
- Risk & Issue Management
- Stakeholder Management
- Global Delivery
- Team Leadership & Mentoring
- Multi-Project Management
- Delivery Governance
- Client Communication
- Process Improvement
- Automation & Testing Strategy
Leadership Differentiators
- On-time Delivery
- Low Attrition Leadership
- Quality Assurance Excellence
- Multi-Project Management
- Stakeholder Trust
- Team Enablement
- Risk Mitigation
- Process Optimization
- Global Client Delivery
Certifications And Achievements
- Applied Business Studies - Next MBA
- AI Certification - Dubai Future Foundation (One Million Prompters)
- Product Management Certification - Udemy
- W3 Award 2024 - Best Utility Website Design (LADWP)
Timeline
Project Manager
Specbee
07.2020 - Current
Associate
Cognizant
08.2015 - 12.2020
Programmer Analyst
Cognizant
06.2011 - 08.2015
Master of Computer Applications - Computer Science
IGNOU
Bachelor of Computer Applications -
Bharathiyar University