ABDUL AZIZ KHAN
Bhubaneswar
Summary
Pursued continuous development opportunities to advance expertise and enhance support for internal and external customers. Driven leader with excellent problem-solving, decision-making and conflict resolution skills. Analytical and results-focused in addressing organizational issues and implementing corrective actions.
Overview
16
16
years of professional experience
Work History
Deputy Manager
GO-MMT (Goibibo & MakeMyTrip)
Bhubaneswar
01.2023 - Current
- Identify key markets and the types of hotel products that would complement our current product offerings and revenue growth.
- Managed to grow net revenue in the market by producing business plans to achieve revenue goals, ensuring inventory levels exceed demand throughout the market, ensuring rate competitiveness, participating in weekly market review meetings, maintaining running inventory and rates, following up on all expiring contracts, analyzing weekly reports, negotiating and securing market deals, and merchandising all deals on our sites.
- Establish and maintain supplier relationships, train partner hotels on our extranet and the wholesale business, review monthly production reports, and provide feedback to top-producing hotels. Plan and execute market site visits as agreed with the region.
- Ensured the assigned targets were achieved within the time period.
- Support the CRM team by coordinating with the hotel partner to resolve guest issues.
- Monitored daily operations and ensured compliance with company policies and regulations.
Area Development Manager
GO-MMT (Goibibo & MakeMyTrip)
Bhubaneswar
04.2020 - 12.2022
- Monitored customer feedback from surveys and focus groups to determine areas of improvement in service delivery.
- Worked towards increasing the net growth revenue in the market by producing business plans to achieve revenue goals.
- Analyze daily reports and apply information to specific markets.
- Negotiate and secure market deals, meeting or exceeding company merchandising requirements.
- Support the CRM team by coordinating with the hotel partner to resolve guest issues.
- Maintained regular communication between corporate headquarters and regional team members regarding progress on goals or objectives.
Sr. Business Development Manager
GO-MMT (Goibibo & MakeMyTrip)
Bhubaneswar
04.2018 - 03.2020
- Responsible for handling Bhubaneswar, Cuttack, Rourkela, Sambalpur, and Jharsuguda.
- Responsible for strategic planning and business development for the acquisition of new hotel partners and SPOC for all existing partner accounts.
- Developed Hotel Partners by providing Supplier's training to maximize their discovery and salability.
- Maintained a healthy business relationship with partner hoteliers.
- Ensured the assigned targets were achieved within the time period.
- Worked towards increasing the net growth revenue in the market by producing business plans to achieve revenue goals and ensured the inventory levels exceeded the demand throughout the market.
- Negotiate and secure market deals, meeting or exceeding company merchandising requirements.
- Support the CRM team by coordinating with the hotel partner to resolve guest issues.
- Established pricing policies based on cost analysis and competitive market conditions.
Business Development Manager
Goibibo.com (www.goibibo.com)
Bhubaneswar
10.2015 - 03.2018
- Identify new hotel product to be contracted
- Ensure inventory levels exceed demand throughout the market.
- Ensure rate competitiveness.
- Follow up on all expiring contracts.
- Analyze weekly reports and apply information to specific markets.
- Negotiate and secure market deals, meeting or exceeding company merchandising requirements.
- Effectively merchandise all negotiated deals on different company sites.
- Establish and maintain supplier relationships.
- Identify competitors in each destination and gain an understanding.
Asst. Manager - Revenue/Reservation
St. Laurn Business Hotel, Pune
Pune
10.2014 - 09.2015
- Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
- Handle all transient, corporate, and travel agency reservations for rooms, conferences, banqueting, and events.
- Upsell the rooms with the aim to maximize the revenue of rooms, restaurant reservation, conferences, and events.
- Maintain complete knowledge of all hotel facilities/services, hours of operation.
- Open and close the availability, as and when required, of the hotel in IDS and OTA websites.
- Update the BAR rate in the OTA website as per the occupancy.
- Ensure that the reservation lines are attended at all times during scheduled hours and that sufficient.
- Communicate designated VIP reservations to the General Manager and department managers.
- Review no-show reservations and process charges.
Sr. Executive - Reservation
The Chariot Resort & Spa, Puri
Puri
12.2013 - 09.2014
- Processes reservations by mail, telephone.
- Processes reservations from the sales office, other hotel departments, and travel agents.
- Creates and maintains reservation records by date of arrival.
- Communicates reservation information to the front desk.
- Processes cancellations and modifications.
- Open and close the availability, as and when required, of the hotel in IDS and OTA websites.
- Update the BAR rate in the OTA website as per the occupancy.
- Facilitated communication between different departments resulting in improved collaboration among teams.
Sr. Executive - Content & Operation
HotelPushpak.com, Bhubaneswar
Bhubaneswar
10.2010 - 12.2013
- Managing Content for Complete HotelPushpak.com.
- Developing a new relationship with hotels and resorts.
- Finding hotels in different budgets.
- Verifying the feedback online.
- Adding the partner hotel (After TAC Confirmation) into the website
- Verifying the online feedback for the existing hotel.
- Trying to get the best rate from partner hotels, as per season, and updating the same on the website.
- Handling group bookings and critical booking follow-up.
- Responsible for managing partner hotels on HotelPushpak.com.
Executive - Hotel Liaison
HotelPushpak.com, Bhubaneswar
Bhubaneswar
12.2008 - 09.2010
- Finding a hotel with a different budget.
- Verifying the feedback online.
- Contacting for adding into the website.
- Finalizing the TAC.
Education
PGCPM - Commerce
KIIT University, Bbsr
Bhubaneshwar06-2008
Skills
- Quick decision-making abilities
- Performance Improvements
- Sales strategics
- Promotional planning
- Product and service knowledge
- Negotiation
- HTML
- DHTML
- Photoshop
- Windows XP - Windows 10
Currentplacement
Bhubaneswar, Odisha, India
Languages
English, Hindi & Oriya [R / W / S]
Hobbies and Interests
Travelling
Sports
Swimming
Accomplishments
At MakeMyTrip:
- Supper Tripper : September' 23, June'23, March'23.
- Go Tripper: Nov'22, July'21, Mar'21, Feb'21, Oct'20.
- Spot Light Award: May'22, Jun'22, July'22.
- Employee of the Year: 2009, 2010, 2011, 2012, 2013 @ Pushpak
Timeline
Deputy Manager
GO-MMT (Goibibo & MakeMyTrip)
01.2023 - Current
Area Development Manager
GO-MMT (Goibibo & MakeMyTrip)
04.2020 - 12.2022
Sr. Business Development Manager
GO-MMT (Goibibo & MakeMyTrip)
04.2018 - 03.2020
Business Development Manager
Goibibo.com (www.goibibo.com)
10.2015 - 03.2018
Asst. Manager - Revenue/Reservation
St. Laurn Business Hotel, Pune
10.2014 - 09.2015
Sr. Executive - Reservation
The Chariot Resort & Spa, Puri
12.2013 - 09.2014
Sr. Executive - Content & Operation
HotelPushpak.com, Bhubaneswar
10.2010 - 12.2013
Executive - Hotel Liaison
HotelPushpak.com, Bhubaneswar
12.2008 - 09.2010
PGCPM - Commerce
KIIT University, Bbsr
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