Nusrat Jahan

Professional Summary:
Experienced Team Leader with over 1.5 years of leadership in the Sales Department of Brightchamps, a leading EdTech company. Adept at managing a team of 10 sales professionals and consistently exceeding Key Result Areas (KRAs) and targets. Proven ability to develop and implement effective sales strategies, mentor team members, and foster a collaborative and high-performance work environment.

Key Responsibilities:
1. Led a team of 10 Sales Executives in promoting Brightchamps' educational technology solutions to schools and institutions across the region.
2. Developed and executed sales strategies to meet and exceed monthly, quarterly, and annual revenue targets.
3. Conducted regular performance evaluations, set individual and team goals, and provided coaching and feedback to drive continuous improvement.
4. Collaborated with the Marketing Department to design and implement effective lead generation campaigns.
5. Cultivated and maintained strong relationships with key clients, ensuring customer satisfaction and repeat business.
6. Monitored market trends, competitor activities, and customer feedback to identify opportunities for product improvement and innovation.
7. Conducted regular sales meetings and training sessions to enhance team product knowledge and sales skills.
8. Implemented CRM software to streamline sales processes, track leads, and improve customer relationship management.
9. Prepared and presented sales reports and forecasts to senior management.
10. Successfully increased the sales team's overall productivity by 30% during my tenure.

Key Result Areas (KRAs) Handling:
1. Achieving and surpassing monthly sales revenue targets.
2. Enhancing customer retention rates by improving post-sales support and communication.
3. Developing and maintaining a strong pipeline of qualified leads.
4. Increasing the average deal size through effective upselling and cross-selling strategies.
5. Implementing and optimizing sales processes and systems to improve efficiency.

• Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails Understanding customer needs and requirements Routed qualified opportunities to the appropriate sales executives for further development and closure Closed sales and achieved weekly targets with incentives.
• Teamed up with partners to build pipeline and close deals Performed effective online demos to prospects and closed deals.
• Experienced working with Freshsales, keka, slack and workpulls.
• Participated in meetings with senior executives to discuss strategy implementation.
• Maintained accurate records of customer accounts using CRM software.
• Drafted proposals highlighting value propositions of products or services.

• Developed and implemented a comprehensive curriculum for Creative Writing courses that included instruction in fiction, poetry, non-fiction, and playwriting.
• Organized and facilitated student workshops to provide feedback on their writing projects.
• Conducted small group tutorials to help students develop their writing skills.
• Created an online platform to facilitate discussions between students and instructor regarding course materials.
• Assessed student work using rubrics and provided timely feedback on written assignments.
• Encouraged students to think critically about literature by engaging them in lively class discussions.
• Provided guidance to individual students in developing their own unique style of writing.
• Encouraged student creativity with motivation, positive feedback and constructive criticism.

•Delivered and implemented lesson plan according to the curriculum.

•Assessed tests and reported and analyzed students results.

•Created interactive learning environment by using Tab and mathematical Aids.

•Cooperated with fellow teachers and parents to ensure students have the best learning tools and environment for progress.

•Managed groups of up to 10 students and provided them with behavioral guidelines.

•Encouraged class discussion and maintained positive learning environment.

•Kept student records and analyzed them biweekly in order to address problematic areas and ensure student progress.

•Implemented various teaching techniques and differentiated instruction.

•Organized meetings with parents and fellow educators to discuss current classroom issues. •Maintained good relationship with students and fostered open communication in virtual classroom.