Nusratullah Qazi Syed
Automobiles Sales/After Sales
Hyderabad,India
Summary
Dedicated automobile professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
19
19
years of professional experience
15
15
years of post-secondary education
Work History
Workshop Controller/Quality Inspector
Mahavir Motors, Mercedes Benz
Hyderabad, India.
05.2017 - 05.2020
- Follow work process and work accordingly to achieve targets given by management.
- Verify work orders, diagnosis reports and documents.
- Visual vehicle inspection and test drive to check performance
- Prepare daily reports, Rejection Reports, QI Findings, Technician Activity Reports and discusses in daily morning meeting.
- Conduct On Job Training as per process to achieve quality work.
- Maintain workshop, utilize all workshop equipments in daily routine work.
- Maintain strong and clear communication.
- Conduct awareness programs whenever require like any new service measure/campaign.
Warranty/Workshop Operations Incharge
Fast Auto Technic, Ferrari Maserati
Jeddah, Saudi Arabia.
07.2014 - 04.2017
- Improved operations through consistent hard work and dedication.
- Oversaw daily operations to ensure high levels of productivity.
- Served customers and followed outlined steps of service.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Developed team communications and information for meetings.
- Increased customer satisfaction by resolving issues.
Service Advisor/Company-Fleet Operations Incharge
Mohammed Yousuf Naghi Motors, BMW Rolls-Royce MINI
Jeddah, Saudi Arabia.
08.2007 - 03.2014
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Promised best prices for customer services and maintained accuracy when determining quotes.
- Sought ways to improve processes and services provided.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
Technician
Al-Futtaim Motors, Lexus Toyota
Sharjah, United Arab Emirates.
11.2005 - 03.2007
- Follow company rules and regulations.
- Maintain cleanness at workshop/work area, tools, equipments, vehicles and self neatness.
- Prepare vehicle health check and inform superiors about immediate require work apart from concerns mentioned in work order.
- Carry out work as mentioned in work order within time.
Technician Team Leader
KUN Hyundai
Hyderabad, India.
03.2002 - 10.2005
- Managed team performance by training, mentoring, disciplining and motivating employees.
- Conducted tests of components and systems to evaluate performance and identify concerns.
- Maintained quality assurance and customer satisfaction objectives.
- Completed job reports and logs immediately following service calls.
Apprenticeship Trainee
Government State Road Transport Corporation
Hyderabad, India.
02.2001 - 01.2002
- Followed safety protocols to avoid accidents.
- Positioned and held materials for senior professionals to complete work.
- Reported unsafe situations or service-related issues to appropriate personnel.
- Prioritized and accomplished multiple tasks within established timeframes.
- Provided knowledgeable, friendly service to increase customer retention.
- Learned wide range of simple and complex techniques from on-the-job training.
- Improved operations through consistent hard work and dedication.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Participated in team-building activities to enhance working relationships.
- Worked flexible hours; night, weekend, and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
Education
Certificate of Proficiency
ATI, Ministry of Labor, Employment And Training
Hyderabad, India 07.2002 - 08.2002
National Apprenticeship Certificate
APSRTC, Hakimpet, Ministry of Labor And Employment
Hyderabad, India 02.2001 - 01.2002
National Council For Vocational Training
Advanced Training Institute, Ministry of Labor
Hyderabad, India 08.1997 - 07.1999
Secondary School Certificate
Board of Secondary Education
Hyderabad, India 06.1985 - 03.1997
Skills
Workshop development
Workshop planning and delivery
Professional development workshops
Workshop maintenance
Multitasking Abilities
Teamwork and Collaboration
Personnel Details
- Current Location: India, Hyderabad.
- Passport: # U8707223
- Issue Date: 05.03.2021
- Expiry Date: 04.03.2031
- Place of Issue: Hyderabad, India.
- Date of Birth: 09.08.1981
- Nationality: Indian
- Marital Status: Married
- Covid-19 Vaccination: Fully vaccinated
Timeline
Workshop Controller/Quality Inspector
Mahavir Motors, Mercedes Benz
05.2017 - 05.2020
Warranty/Workshop Operations Incharge
Fast Auto Technic, Ferrari Maserati
07.2014 - 04.2017
Service Advisor/Company-Fleet Operations Incharge
Mohammed Yousuf Naghi Motors, BMW Rolls-Royce MINI
08.2007 - 03.2014
Technician
Al-Futtaim Motors, Lexus Toyota
11.2005 - 03.2007
Certificate of Proficiency
ATI, Ministry of Labor, Employment And Training
07.2002 - 08.2002
Technician Team Leader
KUN Hyundai
03.2002 - 10.2005
Apprenticeship Trainee
Government State Road Transport Corporation
02.2001 - 01.2002
National Apprenticeship Certificate
APSRTC, Hakimpet, Ministry of Labor And Employment
02.2001 - 01.2002
National Council For Vocational Training
Advanced Training Institute, Ministry of Labor
08.1997 - 07.1999
Secondary School Certificate
Board of Secondary Education
06.1985 - 03.1997