Nutan Verma
Auckland
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Store Manager
Bin Inn Whole Foods & Speciality Grocery
02.2021 - 09.2023
- Rotated merchandise and displays to feature new products and promotions.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Completed point of sale opening and closing procedures.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Managed inventory control, cash control, and store opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
Shift Manager
KFC
12.2018 - 02.2021
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Troubleshot equipment to reduce service calls and downtime.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Tracked receipts, employee hours, and inventory movements.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Cultivated professional working relationships with peers and supervisors.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in a team setting, providing support and guidance.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
Post Graduate Diploma In Applied Management - Applied Management
Otago Polytechnic Auckland Campus
Auckland2019
Master Of Business Administration - Human Resources Management
Lovely Professional University
Punjab, India07.2015
Skills
- Employee Training
- Supplier Monitoring
- Performance Evaluations
- Cost Control
- Employee Relations
- Training and mentoring
- Order Management
Timeline
Store Manager
Bin Inn Whole Foods & Speciality Grocery
02.2021 - 09.2023
Shift Manager
KFC
12.2018 - 02.2021
Post Graduate Diploma In Applied Management - Applied Management
Otago Polytechnic Auckland Campus
Master Of Business Administration - Human Resources Management
Lovely Professional University
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