Nutan R Ojha

Summary

• 18 years of experience in Financial Planning & Analysis (Techno Functional) and Operations Management, currently serving as Manager at Foundever, Hyderabad.
• Implement and support SAP BPC, including analysis, design, development, configuration, testing, deployment, and post go-live support in creating and managing Input templates and assisting Global teams for forecasting, budgeting, and planning processes.
• Involved in Blueprinting and customer pursuits, understanding project scope and contributing to project development.
• Leading complex project situations, resolving technical and functional issues.
• Skilled in client communication, providing status updates and addressing issues with key stakeholders.
• Developing and executing risk mitigation strategies, ensuring compliance with business controls and audit readiness.
• Ensuring adherence to SLAs, identifying root causes of non-compliance, and implementing corrective solutions.

FP&A (Techno Functional)

Dec 2015 till date - Foundever

• Drive SAP BPC Implementation: Lead the rollout, support, and implementation of SAP BPC to meet business and application requirements.
• Functional Design & Testing: Participate in functional design reviews, test applications and configure systems to meet client requirements across all lifecycle phases, including analysis, design, implementation, testing, delivery, and maintenance.
• Documenting SOPs: Responsible for documenting Standard Operating Procedures (SOPs) for procedural changes, with review and acceptance from the Manager.
• Regional/User Support: Provide ad-hoc EPM reporting support and assist with month-end and year-end activities.
• Financial Performance Reporting: Provide financial/MIS reports to top management to aid in profitability and cost of production decision-making.
• Optimal Process for Re-Pricing: Re-price existing business to adjust financial models to material changes that deviate from original pricing.

Operations Management

Jun 2006 - Sep 2015 - Bank Of America

• Team Management: Lead a team of 20 associates, overseeing operational deliverables for processing online banking inquiries related to credit cards (chats and emails).
• Trade Finance Support: Supported US exporters by processing setups, acceptances, tracers, and payments, including working on SWIFT messages.
• Compliance Auditing: Checked documents for compliance with bank and US OFAC requirements.
• Audit & Transaction Reporting: Audited all transactions for alignment with site standards and reported daily transaction volumes.
• New Hire Training: Managed new hire teams, assessed training needs, and provided training to both new and existing staff.
• Performance Management: Managed operational metrics such as CSAT, RPH, Transfer%, Quality, Rep CSAT, and Problem Handling.
• Operational Excellence: Worked as a Resident Quality Expert (RQE), assisting with Six Sigma/Lean concepts, mentoring high-impact projects.
• Associate Engagement: Core member of the Associate Engagement Team, focusing on satisfaction, retention, and development programs.