Summary
Overview
Work History
Education
Skills
Certification
Interests
ATTENDED WORKSHOPS
DECLARATION
Timeline
Generic

NUTANSHU WADHWA

Associate
New Delhi

Summary

Highly ambitious to associate myself with an organization having better career prospects. Seeking a quality environment where I can share my knowledge and improve my skills.

Overview

6
6
years of professional experience
1
1
Certification
4
4
Languages

Work History

Associate

Guardian India Private Ltd.
09.2022 - Current
  • Increased broker and planholder satisfaction by resolving complex issues and providing exceptional service at all times.
  • Established strong relationships, facilitating effective communication across departments and teams.
  • Handled various scenarios for assisting the holders with their requests, including billing, enrollments, etc.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Assisting with requests regarding different types of insurance coverages.
  • Developed and implemented ideas to increase customer satisfaction and engagement.

Customer Service Associate at Google FI

ACCENTURE
02.2021 - 04.2022
  • Sharing details regarding FI products and services.
  • Assisting with billing queries.
  • Maintaining proper notes and records for the customers' accounts.
  • Identifying and resolving concerns to provide regular follow-up on inquiries received.
  • Performing the troubleshooting steps for assisting various concerns.
  • Following up with different, dedicated teams for escalated cases.

Technical Support at AT&T

CONCENTRIX
05.2019 - 12.2020
  • Performing various troubleshooting steps for service issues that customers face.
  • Assisting customers with billing issues
  • Claiming for Warranty if customers face any issues with mobile phones.
  • Maintaining a positive, empathetic, friendly and professional attitude towards the customers.
  • Assisting customers step by step for performing tasks on the Official App
  • Maintaining proper accounts for customers with proper information regarding their concerns.
  • Analysing and fixing issues with the customer's account.
  • Sharing Information about phones, plans and all the various services offered by AT&T.

Technical Support at Wheels

CONCENTRIX
05.2019 - 12.2020
  • Sharing details of all the Promotions from Uber.
  • Sharing information about the orders to customers.
  • Identifying and resolving concerns to provide regular follow up on enquiry received.
  • Acknowledging and resolving customer’s complaints regarding the Official Uber apps.
  • Calculating and refunding the amount for any inconvenience caused to customers with their order.
  • Analyzing and fixing issues with the customer's account.
  • Explaining the charges on the bill if there were any technical issues with the app

Education

BBA -

JIMS Engineering And Management Technical Campus
01-2018

10+2 - undefined

Himalaya Public Sr. Sec. School

10th - undefined

Himalaya Public Sr. Sec. School

Skills

Collaborative teamwork

Proficient in MS Word

Microsoft PowerPoint proficiency

Effective troubleshooting skills

Proficient in Excel

Report preparation

Service excellence

Customer engagement strategies

Certification

Spanish B1 Level from Instituto Hispania, New Delhi

Interests

Participated in dance competitions, Football, Novels

ATTENDED WORKSHOPS

Industrial visit to Mother Dairy factory 

Industrial visit to Coca Cola factory

DECLARATION

I hereby declare that all the information mentioned above is true to the best of my knowledge.

Timeline

Associate

Guardian India Private Ltd.
09.2022 - Current

Customer Service Associate at Google FI

ACCENTURE
02.2021 - 04.2022

Technical Support at AT&T

CONCENTRIX
05.2019 - 12.2020

Technical Support at Wheels

CONCENTRIX
05.2019 - 12.2020

10+2 - undefined

Himalaya Public Sr. Sec. School

10th - undefined

Himalaya Public Sr. Sec. School

BBA -

JIMS Engineering And Management Technical Campus

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