N V S S Chandrasekhar Podipireddi
Hyderabad
Summary
Seasoned Services Consultant with comprehensive background in providing strategic solutions to clients. Possess strong abilities to analyze business processes, identify improvements, and implement changes that lead to increased efficiency and productivity. Skilled at building fruitful relationships with stakeholders, demonstrating understanding of client needs, and contributing positively towards team goals. Consistently successful in driving customer satisfaction through seamless project execution.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Avaya Customer Experience Services Consultant
Avaya India Pvt. Ltd.
Hyderabad
04.2015 - Current
- Created detailed project plans outlining objectives, timelines, deliverables and milestones.
- Prepared presentations for clients demonstrating the value of our professional services offerings.
- Coordinated between internal teams and external vendors to ensure successful project completion.
- Created and implemented best practices in order to improve efficiency of professional services delivery.
- Collaborated with other departments within the organization to develop strategies for meeting customer requirements.
- Led weekly status meetings with stakeholders in order to review progress towards established goals.
- Managed communication between team members, clients and third-party vendors during all phases of a project.
- Developed training materials for new employees related to professional services processes.
- Provided support during software installation or upgrade activities at customer sites.
Professional Services Consultant
Knoahsoft
Hyderabad
05.2014 - 04.2015
- Coordinated between internal teams and external vendors to ensure successful project completion.
- Created and implemented best practices in order to improve efficiency of professional services delivery.
- Collaborated with other departments within the organization to develop strategies for meeting customer requirements.
- Led weekly status meetings with stakeholders in order to review progress towards established goals.
- Identified potential risks associated with each project phase and developed mitigation plans accordingly.
Sr. IT Executive
Gati Ltd.
Hyderabad
12.2011 - 05.2014
- Created budget plans for IT operations and monitored expenditures against established budgets.
- Managed the installation of hardware and software systems related to information technology infrastructure.
- Conducted periodic system audits to evaluate performance of computer networks, servers, storage devices, and other equipment.
- Provided technical support to users in troubleshooting hardware and software issues.
- Maintained vendor relationships by negotiating contracts for services such as cloud hosting, software licensing.
- Established service level agreements with internal customers for timely resolution of IT requests.
- Managed backup, user account and helpdesk systems.
- Met with users, vendors and technicians to determine computing requirements.
- Procured IT resources for strategic and operational computing requirements.
- Evaluated organization's technology to recommend upgrades for hardware and software.
- Met with stakeholders to collaborate and resolve problems.
IT Executive
Gati Ltd.
Nagpur
05.2008 - 11.2012
- Managed the installation of hardware and software systems related to information technology infrastructure.
- Conducted periodic system audits to evaluate performance of computer networks, servers, storage devices, and other equipment.
- Provided technical support to users in troubleshooting hardware and software issues.
- Maintained vendor relationships by negotiating contracts for services such as cloud hosting, software licensing.
- Established service level agreements with internal customers for timely resolution of IT requests.
Education
Master of Science - Electronics
AndhraUniversity
Vizag04-2007
Bachelor of Science - Electronics And Computers
AndhraUniversity
Tanuku04-2004
Skills
- Problem-solving abilities
- Project Management
- Quality Assurance
- Product Development
Certification
- test test
Accomplishments
- test test
Affiliations
- Organized CSR activities
Languages
Telugu
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Timeline
Avaya Customer Experience Services Consultant
Avaya India Pvt. Ltd.
04.2015 - Current
Professional Services Consultant
Knoahsoft
05.2014 - 04.2015
Sr. IT Executive
Gati Ltd.
12.2011 - 05.2014
IT Executive
Gati Ltd.
05.2008 - 11.2012
Master of Science - Electronics
AndhraUniversity
Bachelor of Science - Electronics And Computers
AndhraUniversity
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