Nyesha Davis
Indianapolis
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
Work History
Debt Collections Manager
Salliemae Bank
02.2021 - 03.2024
- Keep track of assigned accounts to identify outstanding debts
- Plan course of action to recover outstanding payments
- Locate and contact debtors to inquire of their payment status
- Negotiate payoff deadlines or payment plans
- Handle questions or complaints
- Investigate and resolve discrepancies
- Create trust relationships with debtors when possible to avoid future issues
- Update account status and database regularly
- Alert superiors of debtors unwilling or unable to pay when necessary
- Comply with requirements when legal action is unavoidable
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Substitute Teacher, K-5
Pike Township Deer Run Elementary School
04.2018 - 01.2021
- Improved student engagement by incorporating interactive activities and group projects into lesson plans.
- Enhanced classroom management skills by implementing clear expectations and consistent consequences for behavior.
- Increased parent involvement through effective communication and regular progress updates on their child''s academic performance.
- Developed strong relationships with students, fostering a positive learning environment that promoted academic growth.
- Provided individualized support to students struggling academically, tailoring instruction to meet their unique needs.
- Evaluated student progress using formative and summative assessments, adjusting instructional strategies as needed to maximize learning outcomes.
- Collaborated with fellow teachers to develop interdisciplinary lessons that connected subject areas and reinforced key concepts.
- Managed daily classroom routines efficiently, promoting a structured environment conducive to learning.
Patient Care Technician
Kindred Hospice
12.2015 - 03.2018
- Collected and transported specimens to prepare for lab testing.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
- Maintained clean and safe environment to promote patient safety and comfort.
Education
Arsenal Technical High School
Indianapolis, INLicense - Bartending License
Midwest Bartending School
Indianapolis, IN02.2024
Skills
- Customer Satisfaction
- Infection Control
- Specimen Collection
- Supporting Daily Living Needs
- Supplies Delivery
- Creative Solutions
- Proper Staffing
- Personal Hygiene Assistance
- Performance Improvement
- Mobility Assistance
- Wheelchair Operations
- Healthcare Administration
- Patient Transportation
- Specimen Transportation
- Health Promotion
- Equipment Moving
- Exam Room Preparation
- Computer Literacy
- Identification Management
- Expense Tracking
- Policy Implementation
- Financial Management
- Negotiation
- Salesforce Management
- Expectation setting
- Performance Evaluations
- Customer Service
- Decision-Making
- Multitasking
- Contract Negotiation
- Attention to Detail
- Active Listening
- Customer Relationship Management
Timeline
Debt Collections Manager
Salliemae Bank
02.2021 - 03.2024
Substitute Teacher, K-5
Pike Township Deer Run Elementary School
04.2018 - 01.2021
Patient Care Technician
Kindred Hospice
12.2015 - 03.2018
Arsenal Technical High School
License - Bartending License
Midwest Bartending School
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