Nyha Trotter
Gary
Summary
Customer-focused professional with over 5 years of experience providing exceptional service in healthcare, retail, and hospitality environments. Skilled in communication, problem-solving, documentation, multitasking, and handling sensitive information. Proven ability to build positive relationships with clients, address concerns professionally, and work efficiently in fast-paced settings. Seeking a Remote Customer Service Representative, Call Center Representative, or Patient Support position.
Overview
8
8
years of professional experience
1
1
Certification
Work History
CNA
Tristate Healthcare Services
Lansing, IL
05.2021 - Current
• Provide compassionate support and exceptional service to patients and families.
• Respond to questions, concerns, and requests professionally and efficiently.
• Maintain accurate records and documentation while ensuring confidentiality.
• Coordinate with healthcare teams to ensure quality patient experiences.
• Manage multiple priorities in a fast-paced environment.
• Demonstrate strong communication and problem-solving skills daily.
CNA
St Anthony
Lansing, IL
04.2018 - 03.2021
• Assisted patients with daily needs while maintaining professionalism and empathy.
• Documented patient information accurately and thoroughly.
• Communicated effectively with patients, families, and healthcare staff.
• Maintained confidentiality and compliance with healthcare regulations.
Education
High School Diploma -
Thornridge High School
Dolton, IL05.2019
Skills
Customer Service
Call Handling & Phone Etiquette
Problem Resolution
Data Entry & Documentation
Microsoft Office Suite
Active Listening
Time Management
Scheduling & Coordination
Multitasking
Patient Relations
Team Collaboration
HIPAA Compliance
Record Management
Communication Skills
Certification
Certified Nursing Assistant (CNA)
CPR Certification
State Tested Nursing Assistant
Timeline
CNA
Tristate Healthcare Services
05.2021 - Current
CNA
St Anthony
04.2018 - 03.2021
High School Diploma -
Thornridge High School