Nyvedhya Ravindran
HR and Administration
Chennai,TN
Summary
Diligent and dedicated professional demonstrating a vast wealth of experience and education in Information Technology across the strategic pillars of project planning and integration, procurement of functions and management. Seeking an employment opportunity in the field of management.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Engineer
CSS CORP Pvt Ltd
- Directly handling clients’ requirements
- Processing the orders in accordance with the nuance/instructions provided by the customer
- Following up on daily consignments and tracking through organized system
- Preparing reports on daily basis of the works conducted (invoicing the orders, shipment tracking)
- Acquired hands-on experience responding in a timely manner to all Customers’ Technical queries and requests
- Hands on experience in SAP, SALES FORCE
- Quotation – manual and PALM quotes as per the client’s requirements
- Quote Entitlements in PALM (Proactive Lifecycle Management).
Manager
Savya Jewellery
10.2023 - Current
- The key responsibility is to drive customer satisfaction while maintaining a profitable store operations network by implementing business strategies, plans and procedures with specific focus on the day to day running of business
- 100% compliance and implementation of all store operation related policies and processes across the functional areas defined above in the summary
- To measure effectiveness and efficiency of operational processes both internally and externally and continuously finds ways to improve
- To lead and mentor all store employees
- To ensure that the staff meet or surpass organizational and sales goals
- To oversee daily operations and make adjustments as necessary
- To provide timely, accurate and complete reports on the operating condition of the stores under direct supervision
- Will be responsible for gross margin, timely deliveries of customer orders, customer satisfaction and customer enquiries
- To enforce strict stock control procedures and ensure that Inventory levels are maintained
- To ensure that all HR policies are adhered to (including daily roster, leaves, performance reviews, disciplinary actions, incentives etc.) as per the Shops and Establishment Act and the organization’s HR Manual
- To manage relationships with all external contractors / partners / suppliers.
Assistant Manager - HR
SS. CORPORATE MANAGEMENT SERVICES P LTD
08.2017 - 08.2019
- Solo trust handling manager of Mitraa Foundation
- Handling ISO documents and Inspection
- Recruiting and finalizing position as per requirements from management
- Managing entry and exit documentation
- Google drive sheet maintenance of attendance, leave, auditing, article scheduling
- Organizing Events for Mitraa Foundation & SS Corporate Management services Pvt Ltd
- Scheduling articles for Auditing
- Preparing final reports of weekly works
- Direct working with the Management & the Board of Director
Customer Support Executive
GROUPON INDIA LTD
11.2014 - 02.2015
- Acquired hands-on experience responding in a timely manner to all Customers’ Technical queries and requests
- Committed to providing the full facts about each deal to the customer
- Proactively preparing reports on the activities of the Customer Care department or team
- Follow-up and tracking customer enquiries
- Served as a direct point of contact for customers with complaints, queries, request, feedbacks etc
- Responsible for operational data entry.
Personal Secretary for Directors (CEO, CFO, MD)
ORIENS GLOBAL MARKETING PVT LTD
03.2013 - 10.2014
- Efficiently managed all important inbound and outbound telephone calls – collected and sorted mail, screened and initiated telephone calls
- Planned weekly and monthly events
- Assigned the responsibilities of organizing and coordinating conferences, meetings and making arrangements for travels
- Provided assistance and prepared presentations for company meetings
- In charge of handling confidential information in line with the firm’s data security protocols
- Collaborated with key management personnel to assist in arrangement of special events
- Managed traveling diaries for 3 Managing Directors.
Education
Bachelor of Technology in Information Technology -
Dr. M.G.R Educational and Research Institute of Technology
06.2009 - 05.2012
Diploma in Computer Science & Engineering - undefined
SRM polytechnic college
06.2006 -
Skills
Proficient in Microsoft Windows and Office
Adept in Networking
Experienced in devising and maintaining office systems, including data management and filing
Acquired hands-on experience responding in a timely manner to all Customers’ Technical queries and requests
Adept in vast range of human or interpersonal management skills
Proficient in managing, maintaining and developing robust relationships with key clients to deliver creative solutions and increase revenues
Accurately maintained computerized and manual filing/documentation systems
Developed specialized knowledge in the domains of application development, support and administration
Positive attitude and natural ability to motivate others
Hands-on experience in HR and admin department
Upholds a strong work ethic with excellent communication and interpersonal skills
Experienced in raw data analysis, classification and consolidation for report generation
Leadership and coordination
Time management and confidence
Word
Excel
PowerPoint
Sales force
SAP (logistics and quotation)
C
C
OOP
Java
PHP
C
C
OOP
Java
PHP
Certification
Certified in 2D Animation and MS Office.
Accomplishments
Volunteering for charity events
Markuplanguages
- HTML
- XHTML
- DHTML
- XML/XSD
Personal Information
- Date of Birth: 02/08/90
- Marital Status: Married
Operatingsystems
Win 98/NT/2000/XP/Vista/7/8/8.1/10
Disclaimer
I declare that all the information stated above is true to my knowledge
Timeline
Manager
Savya Jewellery
10.2023 - Current
Assistant Manager - HR
SS. CORPORATE MANAGEMENT SERVICES P LTD
08.2017 - 08.2019
Customer Support Executive
GROUPON INDIA LTD
11.2014 - 02.2015
Personal Secretary for Directors (CEO, CFO, MD)
ORIENS GLOBAL MARKETING PVT LTD
03.2013 - 10.2014
Bachelor of Technology in Information Technology -
Dr. M.G.R Educational and Research Institute of Technology
06.2009 - 05.2012
Diploma in Computer Science & Engineering - undefined
SRM polytechnic college
06.2006 -
Engineer
CSS CORP Pvt Ltd