Microsoft Excel
OBEAD SHAIK
Senior Executive
Warangal
Summary
Proactive, friendly dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Sr. EXECUTIVE
KONNECT DAIGNOSTICS PVT. LTD
HYDERABAD
09.2022 - Current
- Evaluating patients’ medical histories Check to ensure that appropriate changes were made to resolve customers' problems
- Interpret and communicate work procedures and company policies to staff
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff
- Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work
- Suggesting alternative medical imaging techniques, when necessary Update directory information.
- Developed program to promote new managers from within, building and maintaining cohesive leadership structure.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established team priorities, maintained schedules and monitored performance.
TECHNICAL SUPPORT
LIBERTY SOLUTONS PVT. LTD
WARANGAL
06.2020 - 08.2022
- (Booker & Poynt), Reinstall software programs or adjust settings on existing software to fix machine malfunctions Remotely
- Test new systems to ensure that they are in working order
- Install and configure new equipment, including operating software Remotely
- Answer high-volume inbound customer calls via an automated phone system
- Assists Executives, referring clients, and staff/responsible parties with general questions
- Escalates more complex inquiries to Higher Level Specialist for support and resolution.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Configured hardware and granted system permissions to new employees.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
REPRESENTATIVE OPERATIONS
CONCENTRIX DAKSH SERVICES PVT. LTD
PUNE
01.2020 - 03.2020
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Interpret and communicate work procedures and company policies to staff
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff
- Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
- Update directory information.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
EXECUTIVE OPERATIONS
ICC NETWORK PVT. LTD
PUNE
02.2018 - 01.2020
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
- Test new systems to ensure that they are in working order
- Check to ensure that appropriate changes were made to resolve customers' problems
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Introduced new methods, practices, and systems to reduce turnaround time.
Education
BBA - Human Resources Management
SANGAI INTERNATIONAL UNIVERSITY
Churachandpur, Manipur 08.2015 - 08.2018
High School Diploma -
APOSS
Hyderabad, Telangana 04.2009 - 04.2012
Skills
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Software
Office 365
Booker (POS)
Mile 9 Health
Poynt (POS)
Interests
Bike Touring
Exploring New Places
Additional Information
Date Of Birth : 13-09-1992
Passport Number : B8201783
Nationality : Indian
Timeline
Sr. EXECUTIVE
KONNECT DAIGNOSTICS PVT. LTD
09.2022 - Current
TECHNICAL SUPPORT
LIBERTY SOLUTONS PVT. LTD
06.2020 - 08.2022
REPRESENTATIVE OPERATIONS
CONCENTRIX DAKSH SERVICES PVT. LTD
01.2020 - 03.2020
EXECUTIVE OPERATIONS
ICC NETWORK PVT. LTD
02.2018 - 01.2020
BBA - Human Resources Management
SANGAI INTERNATIONAL UNIVERSITY
08.2015 - 08.2018
High School Diploma -
APOSS
04.2009 - 04.2012
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