Odette Chaves
Senior Advisor 1
Borivali (west),MH
Summary
To apply my knowledge and effort to provide prompt, efficient, reliable service to the customer, hence enabling my employers to get good business via quality service.
Overview
29
29
years of professional experience
Work History
Senior Advisor-1
Convergs Daksh Business Services Pvt. Ltd.
11.2024 - Current
- Company Overview: Concentrix
- Senior Advisor-1 at Convergs Daksh Business Services Pvt
- Ltd
- (Concentrix) for US client in the Business Banking Department
- Concentrix
Senior Advisor-2
Convergs Daksh Business Services Pvt. Ltd.
06.2024 - 10.2024
- Company Overview: Concentrix
- Senior Advisor-2 at Convergs Daksh Business Services Pvt
- Ltd
- (Concentrix) for US client in the Business Banking Department
- Concentrix
Senior Advisor-2
Convergs Daksh Business Services Pvt. Ltd.
11.2022 - 05.2024
- Company Overview: Concentrix
- Senior Advisor-2 at Convergs Daksh Business Services Pvt
- Ltd
- (Concentrix) for US client in the Retail Consumer Banking Department
- Concentrix
Inbound Customer Service Associate
Cedar Enterprise Solutions Private Limited
02.2003 - 09.2005
- Company Overview: UK
- Taking in-bound calls for 5 different projects
- UK
Ticketing Agent Executive
J. V. Travels Pvt Ltd
04.2000 - 08.2001
- Company Overview: IATA
- Worked as a Ticketing Agent Executive at J
- V
- Travels Pvt Ltd (IATA) on the International Counter
- IATA
Ticketing Agent Executive
Eastman Travels & Tours Pvt Ltd
03.1999 - 03.2000
- Company Overview: IATA
- Worked as a Ticketing Agent Executive at Eastman Travels & Tours Pvt Ltd (IATA) on the International and Domestic Counters
- IATA
Ticketing Counter Executive
Friends Globe Travels Pvt Ltd
03.1998 - 02.1999
- Company Overview: IATA
- Worked as a Ticketing Counter Executive at Friends Globe Travels Pvt Ltd (IATA) on the Domestic Counter
- Worked in corporate companies like Bayer house Powai & Merind India to plan and execute their official travels plans
- IATA
Counter Agent Executive
Alang Airlink Pvt Ltd
12.1997 - 02.1998
- Worked as a Counter Agent Executive at Alang Airlink Pvt Ltd on the Domestic and International Counters
Counter Executive
Airlink Tours and Travels
08.1997 - 11.1997
- Worked as a Counter Executive at Airlink Tours and Travels on the Domestic and International Counter
Administrator
Falcon Travels
01.1996 - 12.1996
- Worked as an Administrator at Falcon Travels on the Railways, Domestic and International Counter
Education
B.Com - undefined
University of Mumbai
Diploma - Computer Management
Profile Academy
PrabhadeviBasic course - Travel Terminology and International air Fares and Ticketing
IAFD (IATA)
Training - Enter the World of Automated Ticketing
Amadeus
Course - Oracle 8i with Developer 2000
Skills
English
Personal Information
Date of Birth: 09/19/75
Job Profile
- Taking Inbound calls for customers wanting help in banking related queries.
- Taking Inbound calls from customers in the UK.
- Handling Domestic and International Air bookings and Ticketing.
- Doing Train and Hotel bookings.
- Co-ordinating with the Airlines.
- Customer Service for Corporate clients.
Timeline
Senior Advisor-1
Convergs Daksh Business Services Pvt. Ltd.
11.2024 - Current
Senior Advisor-2
Convergs Daksh Business Services Pvt. Ltd.
06.2024 - 10.2024
Senior Advisor-2
Convergs Daksh Business Services Pvt. Ltd.
11.2022 - 05.2024
Inbound Customer Service Associate
Cedar Enterprise Solutions Private Limited
02.2003 - 09.2005
Ticketing Agent Executive
J. V. Travels Pvt Ltd
04.2000 - 08.2001
Ticketing Agent Executive
Eastman Travels & Tours Pvt Ltd
03.1999 - 03.2000
Ticketing Counter Executive
Friends Globe Travels Pvt Ltd
03.1998 - 02.1999
Counter Agent Executive
Alang Airlink Pvt Ltd
12.1997 - 02.1998
Counter Executive
Airlink Tours and Travels
08.1997 - 11.1997
Administrator
Falcon Travels
01.1996 - 12.1996
B.Com - undefined
University of Mumbai
Diploma - Computer Management
Profile Academy
Basic course - Travel Terminology and International air Fares and Ticketing
IAFD (IATA)
Training - Enter the World of Automated Ticketing
Amadeus
Course - Oracle 8i with Developer 2000
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