Odios Myrthil
Indianapolis
Summary
Dedicated Hospitality Professional with expertise in guest services and operational management. Proven ability to enhance guest experiences through effective problem-solving and attention to cleanliness and safety standards. Strong collaborator adept at adapting to dynamic environments, ensuring seamless teamwork and reliable service delivery.
Overview
7
7
years of professional experience
Work History
Beach Attendant
Boucher Brothers
07.2023 - Current
- Assisted guests with beach chair and umbrella rentals, ensuring prompt service and customer satisfaction.
- Monitored beach area for safety hazards, providing timely responses to ensure guest safety.
- Conducted routine maintenance of rental equipment, enhancing overall operational efficiency and readiness.
- Trained new staff on equipment handling and guest interaction protocols, promoting a cohesive team environment.
Customer Service Representative
W Hotel
02.2019 - 07.2023
- Resolved customer inquiries efficiently and effectively, enhancing satisfaction levels.
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Collaborated with team members to address guest concerns and improve service delivery.
- Trained new staff on customer service protocols and hotel procedures.
Education
High School Diploma -
Solon Education High School
Amazonas, Brazil05-2016
Skills
- Customer service
- Safety checking
- Relationship management
- Critical thinking
- Data entry
- Payment processing
- Assertiveness
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Beach Attendant
Boucher Brothers
07.2023 - Current
Customer Service Representative
W Hotel
02.2019 - 07.2023
High School Diploma -
Solon Education High School