Sendamil Selvan P
Bengaluru
Summary
Experienced Senior Customer Service Professional with over 10 years of expertise in delivering exceptional client support, complemented by a strong understanding of capital markets. Skilled in managing client inquiries, resolving complex issues, and providing tailored solutions for enterprise clients.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Product Support Specialist
Exotel Telecom Private Limited
11.2019 - 09.2023
- Troubleshot and tested client-reported product defects and liaised with quality assurance for deployment of fixes.
- Documented customer interactions and performed troubleshooting in customer relationship management software and case management modules.
- Captured client feedback and recommended and advocated for product enhancements based on personal expertise and evaluation of customer needs.
- Offered assistance in implementing and developing training programs.
Selling Partner Support Associate
Amazon Development Center Private Limited
10.2016 - 01.2019
- Primary point of contact for the high value sellers belonging to amazon.com, amazon.ca and amazon.mx
- Assist them with all the queries and complaints with regard to the delivery and receiving of their shipments at the amazon fulfillment centers
- Assist them with their queries and issues with regard to the Catalogues and refund for FBA related products
- Initiate refund towards the lost products of a seller's inventory received at the amazon's fulfillment center
Customer Service Executive
ANI Technologies Also Known as Ola Cabs
08.2015 - 09.2016
- Assist our customers with their dispute/queries about the billing, payment deduction from their wallets, toll charges, cancellation of rides
- Seek clarification with regard to the customer inputs from our driver partners and address the customer issues effectively
- Detect and highlight any fraudulent transactions made using Ola money to the Compliance Team
Customer Service Associate
Accenture Services Private Limited
06.2013 - 11.2015
- Resolve Customer queries and complaints with regard to their utilities supplied by nPower
- Assist them make timely payments by setting up a debt repayment plan
- Improve Customer satisfaction ratings by addressing the issues and fostering timely resolution
Education
LL.B. -
BES College of Law
11.2023
Bachelor of Business Management - undefined
United Mission Degree College
11.2014
Skills
- Client Interaction
- Communication
- Legal Research
- Legal Drafting
- Data Entry
- MS-Office
- Escalation management
Accomplishments
- Five Star Customer Service Award at Accenture Services Private Limited.
- Best Selling Partner Support Associate at Amazon Development Center.
- Multiple Spot Award winner at Exotel Techcom Private Limited.
Languages
English
Kannada
Tamil
Hindi
Hobbies and Interests
- Travelling
- Reading
Personal Information
Date of Birth: 05/13/89
Certification
- Ms-Excel
Timeline
Product Support Specialist
Exotel Telecom Private Limited
11.2019 - 09.2023
Selling Partner Support Associate
Amazon Development Center Private Limited
10.2016 - 01.2019
Customer Service Executive
ANI Technologies Also Known as Ola Cabs
08.2015 - 09.2016
Customer Service Associate
Accenture Services Private Limited
06.2013 - 11.2015
Bachelor of Business Management - undefined
United Mission Degree College
LL.B. -
BES College of Law
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