Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Affiliations
Timeline
Generic

Ofelia A

Chennai

Summary

Dynamic and results-driven HR Talent Partner with over 7 years of experience managing a span of 3,500+ employees across multiple locations in India. Proven expertise in talent management, employee engagement, and retention strategies, leading initiatives that have significantly reduced turnover rates. Adept at collaborating with cross-functional teams and leadership to align HR practices with organizational goals. Known for driving impactful HR programs, such as [Insert specific initiative example], that enhance employee satisfaction and productivity.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sr.Executive Human Resources

Cognizant Technology Solutions
Chennai
05.2023 - Current
  • Managed lifecycle processes for 3,800+ employees for multiple locations across India, ensuring smooth transitions and high engagement.
  • Spearheaded Global Promotions, Merit cycle, Bell curve fitment, PIP, incentive/special payouts for BFSI (Banking, Financial Services, and Insurance).
  • Reduced employee attrition by nearly 5% over two years through targeted retention strategies like job rotation, career development plans and optimizing Rewards and Recognition programs.
  • Improved motivation among women employees through focused diversity initiatives by conducting women-in-leadership seminars every quarter.
  • Managed performance evaluation processes for 3,800+ employees, ensuring fair and consistent assessments through periodic employee connects and grievance redressal mechanisms
  • Managed a team of three, leading the promotion process for over 35 global accounts, from nominations and eligibility assessment to approval and compensation.

Executive Human Resources

Cognizant Technology Solutions
Chennai
11.2020 - 04.2023
  • Improved employee engagement through personalized upskilling programs, employee well-being sessions, identifying job rotations and continuous feedback.
  • Decreased turnover among top talent by 20% with proactive interventions such as tailored career development plans and periodic pulse checks.
  • Increased employee satisfaction scores by 25% by designing and implementing account specific surveys, thus identifying hotspots, and implementing mitigation strategies.
  • Collaborated with leadership to identify and promote high potential employees, increasing internal promotions by 15% thereby decreasing the need for external hires.
  • Facilitated the rating process, ensuring bell-curve alignment, negotiating with stakeholders across global portfolios, and overseeing overall communication.
  • Acted as the primary contact for employee relations for Insurance vertical, resolving 90% of conflicts and grievances within 30 days of initiation, ensuring process and timeline adherence
  • Played the role of secondary POC to handle grievance of moon lighting, training failure, BGV, and other involuntary cases.

Jr. Executive Human Resources

Cognizant Technology Solutions
Hyderabad
07.2017 - 10.2020
  • Managed a span of 800+ associates across Hyderabad and Chennai right from organizing quarterly Town halls, running end-to-end R&R programs, monthly payouts & incentives, exit management and ensuring organizational goals and timelines were met.
  • Streamlined reporting on YTD attrition, headcount, R&R coverage and compliance resolution.
  • Led promotion process for Junior Level associates across 25+ accounts globally
  • Resolved over 200 employee cases pertaining to legal and compliance management
  • Fostered a culture of transparency and trust and reduced formal grievances by 35%, through proactive interventions
  • Designed and executed Performance Improvement Plans for underperforming employees to align performances with organization goals.
  • Volunteered for Rebadging process (acquisitions) and Recruitment of IT candidates in Hyderabad

Education

Masters in Social Work - Human Resources -

Madras School of Social Work
Chennai
01-2017

Skills

  • Employee Lifecycle Management
  • Employee Engagement
  • Talent Retention Strategies
  • Diversity & Inclusion Initiatives
  • Wellness Program Development
  • Exit Management
  • Performance Management
  • Employee Relations
  • Reporting
  • Stakeholder Management
  • Communication & Interpersonal Skills

Languages

Tamil
First Language
English
Proficient (C2)
C2
Telugu
Intermediate (B1)
B1
German
Intermediate (B1)
B1

Certification

  • Leading Hybrid and Remote Teams
  • CecureUs PoSH Awareness course
  • Pursuing Diploma in Transactional Analysis

Accomplishments

Awarded “Ace of Rookies” for Q4’2017 for fast learning

Awarded “Best Support HR” for 2018 by the Stakeholders

Awarded and recognized for “Integrity and Collaboration”, “Working as one”, “Creating conditions for everyone to thrive”, “Fast learner and Always striving, never settling” by leadership and stakeholders

Affiliations

  • Retention Program: Reduced attrition by 4% through targeted strategies such as.
  • Early Warning System for Top Talent: Reduced top talent turnover by 8% by.
  • "IgniteHer" Program: Improved motivation among women employees by
  • Wellness Programs: Boosted participation in wellness initiatives by 30%.
  • Skip Connect Program: Increased satisfaction scores by 25% through surveys and structured feedback, while monitoring program outcomes and providing data-driven insights that improved program effectiveness by 15%.
  • Exit Management: Improved retention strategies by 10% based on exit interview insights.
  • Gratitude Template: Introduced a macro based template that was utilized by 11000 employees across BFSI vertical

Timeline

Sr.Executive Human Resources

Cognizant Technology Solutions
05.2023 - Current

Executive Human Resources

Cognizant Technology Solutions
11.2020 - 04.2023

Jr. Executive Human Resources

Cognizant Technology Solutions
07.2017 - 10.2020

Masters in Social Work - Human Resources -

Madras School of Social Work

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Ofelia A