ANKIT YADAV

Process Trainer

The initiative includes:

• Under more than 25 modules, conducted 200+ trainings during the period of the last 01y8m.
• More than 25 OTPs and Mentoring 106 ROs for Operation excellence.
• Redeployment of learning with an agile approach and time-to-time training interventions for reinforcing present SOPs, OMS, E-COMM, DLP, ASR Training, manual addition, business partners, and introducing new aspects and facilities.
• Working very closely with ASRs/TSMs for performance and sales enhancement.
• Compile all reports in Excel and create a complete report sheet weekly, monthly, and yearly.
• Rolling out all programs and modules for greater efficiency, transparency, and accountability.

My role in the project.

• To give training on all modules.
• Helping all staff at retail outlets on various project modules and getting them certified.
• Handle the team of trainers in my state team, give them a schedule, and compile all respective reports.

Achievement:- Received praise (Customer Hero/ Top Performer) & Certificate for driving the LMS activity in UPW. Awarded by L&D Head and my respective RTLs for being regional topper.

The initiative includes:

• As a beat trainer, my core work was to give field training to Airtel employees.
• Conduct knowledge-based training sessions and induction training for new hires.
• Improve employee efficiency and skills through live coaching.
• Conducting classroom training sessions for new processes and product launches.
• Beat Trainer will have to coach/mentor the Airtel Employee on hygiene and sales productivity.
• Carry out store hygiene audits.

• Worked as an Agency Manager (AM) on the pay role of SBI LIFE
• Core Role to hire, train and development of associates for Agency Channel sales
• Generate the Sales though referral market & lead generation
• Training of IC38 Test & product knowledge upgradation for team development, TNA Session planning as per their performance analysis
• Recruitment and Development of new Agency Associates in sales domain
• Provide guidance and field support to new associates for lead generation & to achieve their monthly sales goals or own sales goal sheet as a manager
• Motivate them by doing monthly R&R sessions.

Achievements: Nominated and received a certificate in the top three associates within the region during an internal KPL.

• Worked as an Associate Agency Development Manager (AADM) sales
• Recruitment and Development of new associates in the sales domain
• Nominated as Best AADM of the month for JFM quarter
• Training guidance for new associates, Their goal sheet planning and lead generation/referral
• Build good working relationship at all levels in customer organization

Achievement - AADM of the month.

Worked with Tata Consultancy Services Ltd.

On the payroll of Core Integra Consulting.

• Operations Liabilities: Roles Performed: City Head, Divisional Head.
• Network Development for the TCSiON IRM (Infrastructure Rented Module) Project
• Finalization of interested and ethical partners to expand the examination sites and their BGC at the district level.
• Meeting with proposed partners to minimize their doubts and let them explain the organization's expectations.
• To ensure the readiness of the site as per the signed MOU and support execution for partners to minimize all NCs
• Training of assigned manpower for online & offline assessments
• Training of Government Officials about the Project process execution for successful delivery
• Analysis of every assessment & maintain RCA for entire division
• Delivered Online & Offline Assessment projects (Online/Offline Recruitment Govt
• Examinations) successfully
• Closely work with very reputed government clients & organizations (SSC, IBPS, RRB, UPPCL & many more)
• Handled 80+ persons team during the assigned Projects and delivered 150+ successful online/offline assessments during my job tenure
• Coordinate with local vendors for smooth operational activity
• City level Management & Execution, Manpower hiring, training, deployment
• Drafting PowerPoint presentations for training of the associates for every project according to its requirement

Achievement- During the 06 Years of journey got three promotions & Nominated as the Best City Head for FY'16.

• Promptly responded to inquiries and requests from prospective customers
• Maintained up-to-date knowledge of product and service changes
• Investigated and resolved customer inquiries and complaints quickly
• Provided accurate information about promotions, customer programs, and products, helping drive high customer retention
• Responded to customer requests for products, services and company information.