Ohassy Ramos
Indianapolis
Summary
Dynamic professional with a proven track record at EBY, excelling in visual merchandising and customer service. Adept at inventory monitoring and sales analysis, I consistently enhanced product visibility and customer satisfaction. My strong attention to detail and effective communication skills fostered team collaboration and improved operational efficiency.
Overview
8
8
years of professional experience
Work History
Delivery Driver
Doordash
01.2019 - Current
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Transported and safely delivered items to prevent damage or loss.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Ensured accurate completion of all paperwork associated with deliveries.
- Notified customers of delays to decrease calls to support.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Production Assistant
EBY
01.2023 - 03.2025
- Created SKUs and GTINs for new quarterly products. Also, created products in Shopify quarterly.
- Monitored stock to maintain sufficient quantity of featured product.
- Collaborated with company managers regarding product pricing, promotions and markdowns.
- Developed and implemented merchandising plans for assigned sites.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Reviewed customer feedback to brainstorm new merchandise ideas.
- Coordinated with other departments to ensure timely delivery of products.
- Assisted in training new team members on merchandising techniques and procedures.
- Assigning products to a monthly subscription bimonthly.
- Keeping sheets updated with all current and past products.
Customer Service Representative
EBY
12.2020 - 12.2022
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Maintained a high level of professionalism when dealing with difficult customers.
- Updated system with order specifics and customer details, preferences, and billing information.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Strengthened customer retention by offering discount options.
Server/Cashier
Juicy Seafood Indy
Indianapolis
08.2019 - 06.2020
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Delivered food orders promptly and courteously.
- Checked food before serving it to customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Cashier, vault clerk, and stocker
Costco
Indianapolis
10.2017 - 05.2019
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol.
- Scanned items and checked pricing on cash register for accuracy.
- Stocked shelves with merchandise to ensure availability of products for customers.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Participated in physical inventories of stock on hand periodically.
- Sorted returned merchandise for restocking or disposal.
- Received and counted daily inventories of cash, drafts and checks.
- Used manual and mechanical means to count and verify monetary values.
- Reconciled branch vaults, balanced cash drawers and followed company cash control guidelines and procedures to protect customer and employer assets.
- Prepared official checks for customer and internal bank needs.
Hotel reservations
Cedar Point
Sandusky
05.2017 - 09.2017
- Assisted customers with booking hotel reservations and theme park packages.
- Responded to customer inquiries regarding reservations, room rates, and special packages offered by the hotel.
- Processed hotel reservations efficiently and accurately according to established standards.
- Answered phone calls from guests seeking information on hotel services or making reservations.
Education
High School Diploma -
Center Grove High School
Greenwood, IN12-2014
Skills
- Visual merchandising
- Product management
- Inventory monitoring
- Customer service
- Team collaboration
- Sales analysis
- Documentation accuracy
- Time management
- Upbeat delivery
- Attention to detail
- Cash handling
- Effective communication
- Merchandising strategies
- Operating procedures
- Data entry
- Microsoft Excel
- Google sheets
Timeline
Production Assistant
EBY
01.2023 - 03.2025
Customer Service Representative
EBY
12.2020 - 12.2022
Server/Cashier
Juicy Seafood Indy
08.2019 - 06.2020
Delivery Driver
Doordash
01.2019 - Current
Cashier, vault clerk, and stocker
Costco
10.2017 - 05.2019
Hotel reservations
Cedar Point
05.2017 - 09.2017
High School Diploma -
Center Grove High School