Ohassy Ramos
Indianapolis
Summary
Dynamic professional with a proven track record at EBY, excelling in visual merchandising and customer service. Adept at inventory monitoring and sales analysis, I consistently enhanced product visibility and customer satisfaction. My strong attention to detail and effective communication skills fostered team collaboration and improved operational efficiency.
Overview
8
8
years of professional experience
Work History
Delivery Driver
Doordash
01.2019 - Current
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Transported and safely delivered items to prevent damage or loss.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Ensured accurate completion of all paperwork associated with deliveries.
- Notified customers of delays to decrease calls to support.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Production Assistant
EBY
01.2023 - 03.2025
- Created SKUs and GTINs for new quarterly products. Also, created products in Shopify quarterly.
- Monitored stock to maintain sufficient quantity of featured product.
- Collaborated with company managers regarding product pricing, promotions and markdowns.
- Developed and implemented merchandising plans for assigned sites.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Reviewed customer feedback to brainstorm new merchandise ideas.
- Coordinated with other departments to ensure timely delivery of products.
- Assisted in training new team members on merchandising techniques and procedures.
- Assigning products to a monthly subscription bimonthly.
- Keeping sheets updated with all current and past products.
Customer Service Representative
EBY
12.2020 - 12.2022
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Maintained a high level of professionalism when dealing with difficult customers.
- Updated system with order specifics and customer details, preferences, and billing information.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Strengthened customer retention by offering discount options.
Server/Cashier
Juicy Seafood Indy
Indianapolis
08.2019 - 06.2020
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Delivered food orders promptly and courteously.
- Checked food before serving it to customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Cashier, vault clerk, and stocker
Costco
Indianapolis
10.2017 - 05.2019
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol.
- Scanned items and checked pricing on cash register for accuracy.
- Stocked shelves with merchandise to ensure availability of products for customers.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Participated in physical inventories of stock on hand periodically.
- Sorted returned merchandise for restocking or disposal.
- Received and counted daily inventories of cash, drafts and checks.
- Used manual and mechanical means to count and verify monetary values.
- Reconciled branch vaults, balanced cash drawers and followed company cash control guidelines and procedures to protect customer and employer assets.
- Prepared official checks for customer and internal bank needs.
Hotel reservations
Cedar Point
Sandusky
05.2017 - 09.2017
- Assisted customers with booking hotel reservations and theme park packages.
- Responded to customer inquiries regarding reservations, room rates, and special packages offered by the hotel.
- Processed hotel reservations efficiently and accurately according to established standards.
- Answered phone calls from guests seeking information on hotel services or making reservations.
Education
High School Diploma -
Center Grove High School
Greenwood, IN12-2014
Skills
- Visual merchandising
- Product management
- Inventory monitoring
- Customer service
- Team collaboration
- Sales analysis
- Documentation accuracy
- Time management
- Upbeat delivery
- Attention to detail
- Cash handling
- Effective communication
- Merchandising strategies
- Operating procedures
- Data entry
- Microsoft Excel
- Google sheets
References
Lisa Hammond - EBY VP Operations & Planning - Lisahammond@join-eby.com
April Simmons - Previous EBY Operations and Planning Manager - Aftasimmons@yahoo.com
Timeline
Production Assistant
EBY
01.2023 - 03.2025
Customer Service Representative
EBY
12.2020 - 12.2022
Server/Cashier
Juicy Seafood Indy
08.2019 - 06.2020
Delivery Driver
Doordash
01.2019 - Current
Cashier, vault clerk, and stocker
Costco
10.2017 - 05.2019
Hotel reservations
Cedar Point
05.2017 - 09.2017
High School Diploma -
Center Grove High School
Similar Profiles
Reed BarnardReed Barnard
DoorDash Driver at DoorDashDoorDash Driver at DoorDash
Theresa SimpsonTheresa Simpson
Delivery Driver at DoorDashDelivery Driver at DoorDash
Ava MoheskyAva Mohesky
Delivery Driver at DoorDashDelivery Driver at DoorDash