Ojas Rane
Melbourne
Summary
I completed a Master's in International Business at the University of Melbourne with 3+ years of experience in retail and customer service duties. Experienced customer service professional along with store management. Customer-centric, professional approach, and determination to contribute strong work ethics. Practice good interpersonal and professional skills. I am always open to new opportunities and learning.
Overview
4
4
years of professional experience
Work History
Assistant Sales Manager
Westside
07.2019 - 05.2021
- Management of stock and visual merchandising
- Actively encouraged customers to sign up to the Westside Rewards program
- Focused on maintaining a customer-centric culture and creating a warm and genuine customer service experience.
- Assisted with online order fulfillment
- Demonstrated exemplary customer service by engaging clients on the sales floor.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
Department Floor Operation/Logistics Team Member
Shopper Stop
06.2018 - 05.2019
- Coordinated with suppliers to ensure timely delivery of goods, maintaining strong relationships, and minimizing delays.
- Restocking shelves with different designs and sizes of garments and ensuring the store looks approachable will increase footfall
- Accepting and processing payments during checkout and overlooking if daily sales targets are met
- Advising customers about any discounts, offers, and upcoming sales and helping them locate the right sizes and styles of garments.
Front Desk Officer
Monarch Luxor
05.2017 - 04.2018
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Streamlined check-in and check-out processes for an improved guest experience and reduced wait times.
- Assisted with event coordination, resulting in successful conferences, meetings, and special events at the hotel.
- Contributed to business growth by upselling available services such as spa treatments or room upgrades when appropriate.
- Handled phone calls effectively, routing them to relevant departments or taking messages as needed.
- Writing emails and sending out promotional offers.Took customer feedback and responded to complaints
Education
MBA - International Business
University of Melbourne
Melbourne12.2023
Diploma - Marketing
NMIMS
Mumbai, India06.2019
Bachelor of Arts - Mass Communication
L.S.Raheja College of Commerce & Arts
Mumbai, India04.2017
Skills
- Data Reporting
- Sales Strategy Development
- KPI Monitoring
- Revenue Monitoring
- Cash handling
- Collaboration
- Customer service
- Problem-Solving
- Assertive and ambitious
- Complaint handling
- Attention to detail
- Staff training
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
French
Beginner (A1)
Timeline
Assistant Sales Manager
Westside
07.2019 - 05.2021
Department Floor Operation/Logistics Team Member
Shopper Stop
06.2018 - 05.2019
Front Desk Officer
Monarch Luxor
05.2017 - 04.2018
MBA - International Business
University of Melbourne
Diploma - Marketing
NMIMS
Bachelor of Arts - Mass Communication
L.S.Raheja College of Commerce & Arts
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