Hi, I’m
OJAS THAKUR
customer service and sales officer
Hamirpur
Summary
Results-arranged deals specialist draws in with clients to assist with laying out affinity. Demonstrated history of building client connections and effectively bringing deals to a close. Focused on conveying outstanding client care and surpassing deals objectives.
Overview
7
years of professional experience
5
years of post-secondary education
3
Certifications
Work History
Downing Students
Customer Service Sales Representative
11.2022 - 12.2023
Job overview
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Contributed to positive team culture, driving motivation and productivity among peers.
getir
Sales Assistant
01.2022 - 10.2022
Job overview
- Received, processed and organised deliveries within tight deadlines.
- Promoted special offers and loyalty programme with upselling skills.
- Promoted sales and special offers for discounts and merchandise options.
availl uk
Care Assistant
02.2021 - 04.2022
Job overview
- Reduced patient anxiety by clearly and calmly explaining clinical processes and procedures.
- Monitored patient progress, identifying and proactively addressing obstacles hindering recovery.
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Supported care teams with comprehensive care delivery by following up on laboratory tests and diagnostic imaging results.
co op
Customer Service Team Leader
04.2021 - 09.2021
Job overview
- Encouraged team to take advantage of upselling opportunities with new and potential customers to maximise sales.
- Improved service quality and increased sales by developing strong knowledge of company's products and services.
- Managed department schedules to maximise coverage during peak hours.
kfc
Customer Service Representative
11.2020 - 02.2021
Job overview
- Built rapport with customers through courteous and professional communications.
- Processed and issued product orders and service upgrades for customers.
- Maximised customer satisfaction by resolving service issues promptly.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
DHARAM SINGH RANA GENERAL CONTRACTORS AND SUPPLIER
Junior Civil Engineer
07.2016 - 07.2019
Job overview
- Supervised contractor Quality Assurance (QA) and Quality Control (QC).
- Monitored construction site progress, managing routine and complex issues to keep tasks on track and costs within budget.
- Verified consistent delivery of high-quality work across structure construction.
- Maintained project materials, including blueprints, schematics and specifications.
- Delivered quality control and safety management during pre-construction and review.
- Maintained project materials and tracked issuance and usage to cultivate culture of accountability and responsibility.
Education
Anglia Ruskin UniversityCambridge, CAM
Master of Business Administration from GENERAL
09.2020 - 10.2021
SRM UNIVERSITYDelhi Campus
Bachelor of Engineering from civil engineering
08.2012 - 05.2016
Skills
Project management
Complex problem-solver
Incoming Call Management
Customer Needs Assessment
Salesforce proficiency
Contract Negotiations
Fluent in Multiple Languages
Teamwork and Collaboration
Effective Communication
Adaptability and Flexibility
Certification
certified diploma Autocadd designer
Languages
Hindi
Bilingual or Proficient (C2)
English
Advanced (C1)
German
Elementary (A2)
Timeline
Customer Service Sales Representative
Downing Students
11.2022 - 12.2023
Sales Assistant
getir
01.2022 - 10.2022
Customer Service Team Leader
co op
04.2021 - 09.2021
Care Assistant
availl uk
02.2021 - 04.2022
Customer Service Representative
kfc
11.2020 - 02.2021
Anglia Ruskin University
Master of Business Administration from GENERAL
09.2020 - 10.2021
Junior Civil Engineer
DHARAM SINGH RANA GENERAL CONTRACTORS AND SUPPLIER
07.2016 - 07.2019
SRM UNIVERSITY
Bachelor of Engineering from civil engineering
08.2012 - 05.2016