Hi, I’m
OJAS THAKUR
customer service and sales officer
Hamirpur
Summary
Results-arranged deals specialist draws in with clients to assist with laying out affinity. Demonstrated history of building client connections and effectively bringing deals to a close. Focused on conveying outstanding client care and surpassing deals objectives.
Overview
7
years of professional experience
5
years of post-secondary education
3
Certifications
Work History
Downing Students
Customer Service Sales Representative
11.2022 - 12.2023
Job overview
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Contributed to positive team culture, driving motivation and productivity among peers.
getir
Sales Assistant
01.2022 - 10.2022
Job overview
- Received, processed and organised deliveries within tight deadlines.
- Promoted special offers and loyalty programme with upselling skills.
- Promoted sales and special offers for discounts and merchandise options.
availl uk
Care Assistant
02.2021 - 04.2022
Job overview
- Reduced patient anxiety by clearly and calmly explaining clinical processes and procedures.
- Monitored patient progress, identifying and proactively addressing obstacles hindering recovery.
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Supported care teams with comprehensive care delivery by following up on laboratory tests and diagnostic imaging results.
co op
Customer Service Team Leader
04.2021 - 09.2021
Job overview
- Encouraged team to take advantage of upselling opportunities with new and potential customers to maximise sales.
- Improved service quality and increased sales by developing strong knowledge of company's products and services.
- Managed department schedules to maximise coverage during peak hours.
kfc
Customer Service Representative
11.2020 - 02.2021
Job overview
- Built rapport with customers through courteous and professional communications.
- Processed and issued product orders and service upgrades for customers.
- Maximised customer satisfaction by resolving service issues promptly.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
DHARAM SINGH RANA GENERAL CONTRACTORS AND SUPPLIER
Junior Civil Engineer
07.2016 - 07.2019
Job overview
- Supervised contractor Quality Assurance (QA) and Quality Control (QC).
- Monitored construction site progress, managing routine and complex issues to keep tasks on track and costs within budget.
- Verified consistent delivery of high-quality work across structure construction.
- Maintained project materials, including blueprints, schematics and specifications.
- Delivered quality control and safety management during pre-construction and review.
- Maintained project materials and tracked issuance and usage to cultivate culture of accountability and responsibility.
Education
Anglia Ruskin UniversityCambridge, CAM
Master of Business Administration from GENERAL
09.2020 - 10.2021
SRM UNIVERSITYDelhi Campus
Bachelor of Engineering from civil engineering
08.2012 - 05.2016
Skills
Project management
Certification
certified diploma Autocadd designer
Languages
Hindi
Bilingual or Proficient (C2)
English
Advanced (C1)
German
Elementary (A2)
Timeline
Customer Service Sales Representative
Downing Students
11.2022 - 12.2023
Sales Assistant
getir
01.2022 - 10.2022
Customer Service Team Leader
co op
04.2021 - 09.2021
Care Assistant
availl uk
02.2021 - 04.2022
Customer Service Representative
kfc
11.2020 - 02.2021
Anglia Ruskin University
Master of Business Administration from GENERAL
09.2020 - 10.2021
Junior Civil Engineer
DHARAM SINGH RANA GENERAL CONTRACTORS AND SUPPLIER
07.2016 - 07.2019
SRM UNIVERSITY
Bachelor of Engineering from civil engineering
08.2012 - 05.2016
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