Ojas waghe
Application support specialist
Summary
Experienced IT professional with a comprehensive understanding of the SDLC, having successfully navigated through all its phases. Demonstrated proficiency in analyzing, designing, developing, and implementing full-stack applications, with a proven track record of completing successful upgrades.
Now poised to embark on a new chapter in my career journey, driven by a passion for embracing emerging technologies and staying at the forefront of innovation. Eager to leverage my diverse skill set and experience to contribute to cutting-edge projects and explore new avenues in technology.
Seeking opportunities to delve into new technologies, such as cloud computing, DevOps, and AI, where I can continue to expand my knowledge, challenge myself, and make meaningful contributions to transformative initiatives.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Senior Industry Consultant
IBM
01.2023 - Current
- Risk management: Successfully implemented disaster recovery setup and seamlessly integrated it into DRM for the application.
- EOS EOL : Successfully orchestrated a comprehensive full-stack upgrade for TBMS application.
- Conducted thorough purging activities for the application, ensuring optimal data hygiene and system performance..
- Customer centric view : Provided performance tuning solutions for managing high volume with a customer-centric approach.
- Audit : Managing VACA and infosec points raised for the TBMS application.
- Identifying L1/L2 pain points and providing solutions on automating manual batch processing.
Manager
RBL Bank
02.2022 - 01.2023
- Provided effective production support for Mutual fund, PIS applications, ensuring uninterrupted operation and swift issue resolution.
- Led the team in handling and prioritizing tickets raised for Mutual Fund application, ensuring timely resolution and customer satisfaction.
- Collaborated cross-functionally with development teams to address recurring issues and implement preventive measures
- Cross-trained existing employees to maximize team agility and performance.
- Developed comprehensive SOP's for daily and monthly application operations, ensuring consistency and efficiency in execution.
Software Engineer
Suntec Business Solutions
09.2021 - 02.2022
- Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
Technology Delivery Manager
IDFC Bank
02.2020 - 09.2021
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Enhanced team performance by providing regular feedback, coaching, and training opportunities.
- Tracked production and quality control systems to proactively identify deficiencies.
- Generated and delivered ad-hoc reports, including revenue dashboard, AMB/AQB reports, recovery and outstanding status reports, and GST reports, catering to the specific needs of the business stakeholders.
Technical Support Engineer
Net Business Solutions
05.2017 - 01.2020
- Collaborated with cross-functional teams to troubleshoot and resolve system-wide problems.
- Resolved complex software and hardware issues for application, enhancing overall experience of application.
- Provided comprehensive UAT and production support for the application, ensuring seamless operation and optimal performance.
- Demonstrated proficiency in handling production patch releases, ensuring smooth implementation and minimal downtime.
Education
Bachelor of Science - Information Technology, India
S M Shetty College
Mumbai, India06.2016
Skills
Oracle Developer, SSMS, MySQL Workbench, SOAP UI, Eclipse
BMC incident remedy tool, JIRA
Timeline
Senior Industry Consultant
IBM
01.2023 - Current
Manager
RBL Bank
02.2022 - 01.2023
Software Engineer
Suntec Business Solutions
09.2021 - 02.2022
Technology Delivery Manager
IDFC Bank
02.2020 - 09.2021
Technical Support Engineer
Net Business Solutions
05.2017 - 01.2020
Bachelor of Science - Information Technology, India
S M Shetty College
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