Ojas waghe
Application support specialist
Summary
Experienced IT professional with a comprehensive understanding of the SDLC, having successfully navigated through all its phases. Demonstrated proficiency in analyzing, designing, developing, and implementing full-stack applications, with a proven track record of completing successful upgrades.
Now poised to embark on a new chapter in my career journey, driven by a passion for embracing emerging technologies and staying at the forefront of innovation. Eager to leverage my diverse skill set and experience to contribute to cutting-edge projects and explore new avenues in technology.
Seeking opportunities to delve into new technologies, such as cloud computing, DevOps, and AI, where I can continue to expand my knowledge, challenge myself, and make meaningful contributions to transformative initiatives.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Senior Industry Consultant
IBM
Mumbai, India
01.2023 - Current
- Risk management: Successfully implemented disaster recovery setup and seamlessly integrated it into DRM for the application.
- EOS EOL : Successfully orchestrated a comprehensive full-stack upgrade for TBMS application.
- Conducted thorough purging activities for the application, ensuring optimal data hygiene and system performance..
- Customer centric view : Provided performance tuning solutions for managing high volume with a customer-centric approach.
- Audit : Managing VACA and infosec points raised for the TBMS application.
- Identifying L1/L2 pain points and providing solutions on automating manual batch processing.
Manager
RBL Bank
Mumbai, India
02.2022 - 01.2023
- Provided effective production support for Mutual fund, PIS applications, ensuring uninterrupted operation and swift issue resolution.
- Led the team in handling and prioritizing tickets raised for Mutual Fund application, ensuring timely resolution and customer satisfaction.
- Collaborated cross-functionally with development teams to address recurring issues and implement preventive measures
- Cross-trained existing employees to maximize team agility and performance.
- Developed comprehensive SOP's for daily and monthly application operations, ensuring consistency and efficiency in execution.
Software Engineer
Suntec Business Solutions
Mumbai, India
09.2021 - 02.2022
- Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
Technology Delivery Manager
IDFC Bank
Mumbai, India
02.2020 - 09.2021
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Enhanced team performance by providing regular feedback, coaching, and training opportunities.
- Tracked production and quality control systems to proactively identify deficiencies.
- Generated and delivered ad-hoc reports, including revenue dashboard, AMB/AQB reports, recovery and outstanding status reports, and GST reports, catering to the specific needs of the business stakeholders.
Technical Support Engineer
Net Business Solutions
Mumbai, India
05.2017 - 01.2020
- Collaborated with cross-functional teams to troubleshoot and resolve system-wide problems.
- Resolved complex software and hardware issues for application, enhancing overall experience of application.
- Provided comprehensive UAT and production support for the application, ensuring seamless operation and optimal performance.
- Demonstrated proficiency in handling production patch releases, ensuring smooth implementation and minimal downtime.
Education
Bachelor of Science - Information Technology, India
S M Shetty College
Mumbai, India06.2016
Skills
Oracle Developer, SSMS, MySQL Workbench, SOAP UI, Eclipse
BMC incident remedy tool, JIRA
Automation of manual processes
Timeline
Senior Industry Consultant
IBM
01.2023 - Current
Manager
RBL Bank
02.2022 - 01.2023
Software Engineer
Suntec Business Solutions
09.2021 - 02.2022
Technology Delivery Manager
IDFC Bank
02.2020 - 09.2021
Technical Support Engineer
Net Business Solutions
05.2017 - 01.2020
Bachelor of Science - Information Technology, India
S M Shetty College