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Ojaswee Jaiswal
Singrauli
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
Languages
3
3
years of post-secondary education
3
3
years of professional experience
Work History
Store Manager
Looks
12.2024 - 08.2025
- Managed daily salon operations and staff scheduling for optimal service delivery.
- Trained and supervised team members to enhance customer service skills.
- Maintained inventory levels and ordered supplies to ensure smooth operations.
Store Manager
Geetanjali Salon
11.2023 - 12.2024
- Managed daily salon operations and staff scheduling for optimal service delivery.
- Trained and supervised team members to enhance customer service skills.
- Maintained inventory levels and ordered supplies to ensure smooth operations.
Customer Care Representative
Amazon
Lucknow
07.2022 - 10.2023
- Assisted customers with inquiries and product information through various communication channels.
- Resolved customer complaints efficiently while maintaining a positive service experience.
- Processed orders and returns accurately using Amazon's internal systems.
Education
BBA - Management
BBD University
Lucknow 08.2018 - 04.2021
Skills
- Staff supervision
- Customer service
- Team training
- Sales forecasting
- Customer relationship management
- Problem solving
- Conflict resolution
- Inventory management
- Staff scheduling
- Store operations
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Accomplishments
- Collaborated with brands on sponsored/UGC campaigns, managing communication, content requirements and deadlines
Affiliations
- Content Creation & Social Media Management
- Create and manage food and lifestyle content for social media.
- Communicate with brands regarding collaborations, requirements and deliverables.
- Respond to audience comments and messages professionally.
- Plan content, manage deadlines and coordinate multiple deliverables
Additional
- Strong communication and interpersonal skills with a customer-focused approach. Comfortable handling queries, communicating professionally, understanding customer needs and resolving issues patiently. Quick to learn new processes and tools, with strong organizational and time-management skills
Timeline
Store Manager
Looks
12.2024 - 08.2025
Store Manager
Geetanjali Salon
11.2023 - 12.2024
Customer Care Representative
Amazon
07.2022 - 10.2023
BBA - Management
BBD University
08.2018 - 04.2021