OLASUNKANMI OSUNYIKANMI
Greenwood
Summary
Experienced IT support professional with a proven track record in troubleshooting and efficiently resolving technical issues. Eager to pursue a career in the IT industry and collaborate with a team of highly experienced professionals. Skilled in hardware and software installations, peripheral setup, cable management, and network configuration. Possessing over 6 years of service in the United States Army Reserve with an active Secret Security Clearance, embodying discipline, reliability, and integrity in every role. Actively pursuing CompTIA Network+ and Security+ certifications to further enhance expertise. Committed to team collaboration and adapting to evolving needs for seamless operations in fast-paced environments while consistently delivering reliable and results-driven performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Desktop Support Technician
ResCare Residential Services
11.2024 - Current
- Provided technical support for hardware and software issues, ensuring minimal downtime for users.
- Configured and installed operating systems and applications on desktop environments.
- Conducted troubleshooting for network connectivity problems, enhancing user access to resources.
- Trained end-users on software tools, improving overall productivity and system utilization.
Sergent (NCO)
US Army Reserve
08.2024 - Current
- Managing and maintaining inventory and supply levels.
- Conducting audits and implementing inventory control measures.
- Utilizing automated systems for tracking and managing supplies.
- Training and supervising soldiers in logistical tasks.
92A Automated Logistical Specialist
US Army Reserve
12.2018 - Current
- Managed supply chain operations, ensuring timely delivery of equipment and materials.
- Streamlined inventory tracking processes using automated systems to enhance accuracy.
- Streamlined supply chain operations, enhancing efficiency in material handling and distribution processes.
Direct Support Professional Caregiver
ResCare Residential Services
08.2019 - 11.2024
- Engage patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted clients with their daily living needs to maintain self-esteem and general wellness.
- Assisted clients with self-administered medications.
Education
Bachelor of Science - Exercise Science
Indiana State University
Terre Haute, IN05.2023
Skills
- MS Office
- Google Workspace
- First Aid/CPR
- Self-Motivated
- Attention to Detail
- Interpersonal Communication
- Decision-Making
- Active Listening
- Data Entry
- Clerical Support
- Support documentation generation
- Printer and peripheral support
- Technical support expertise
- Active Directory management
- Remote support
- Data backup and recovery
- Software installation
- Network connectivity
Certification
- First Aid and CPR
Timeline
Desktop Support Technician
ResCare Residential Services
11.2024 - Current
Sergent (NCO)
US Army Reserve
08.2024 - Current
Direct Support Professional Caregiver
ResCare Residential Services
08.2019 - 11.2024
92A Automated Logistical Specialist
US Army Reserve
12.2018 - Current
Bachelor of Science - Exercise Science
Indiana State University
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